Kaspersky security is blocking my payments.

Solved
marjoo13 Posted messages 5 Status Membre -  
marjoo13 Posted messages 5 Status Membre -
Hello everyone, I installed Kaspersky Internet Security 2011 on my laptop and it's blocking my online payments! When I try to make a payment, the page shows a certificate issue??

I don't know what to do, thank you for helping me.

4 réponses

yen
 
Good evening,
you should have updated your antivirus to 2012, if you have Internet Explorer 9, go to the gear icon, security, and uncheck active x filter.
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marjoo13 Posted messages 5 Status Membre 1
 
I use Firefox and Google Chrome. I bought this protection software online, how do I update it to 2012? I'm not a pro, sorry, thank you for your help.
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marjoo13 Posted messages 5 Status Membre 1
 
I understood why it was blocked; I activated the secure connection for the network, I removed it, and it worked. I was able to pay online.
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yen
 
Hello,
to update,
type Kaspersky Antivirus 2012, or
Kaspersky Internet Security 2012.. (note the latest version) it's written.
Download and put it on the desktop,
put the PC to sleep, disconnect from the internet,
wake it up, uninstall the antivirus,
put it to sleep again, reconnect, and install the antivirus and update the bases.
((note)) you must have your activation number on hand, composed of,
xxxxx-xxxxx-xxxxx-xxxxx
you can also get help from Kaspersky support which is on your current antivirus.
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marjoo13
 
I don't get something, with the activation key I currently have can I download the new version Kaspersky Internet Security 2012? I know how to uninstall it.
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yen
 
I had forgotten, for the uninstallation, do not go through the control panel, but go through start, all programs, Kaspersky has its uninstaller, then run CCleaner to clean up.
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jacques.gache Posted messages 34829 Status Contributeur sécurité 1 645
 
Hello, to uninstall Kaspersky, it is preferable to use the specific tool https://www.commentcamarche.net/faq/7367-desinstaller-proprement-liens-et-astuces#kaspersky
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