Ebp: recording... locked by you

Solved
thalie38 -  
 ENZO007 -
Hello,

I am using EBP Accounting Classic Open Line 2011.

When I want to do a bank reconciliation, a window pops up with the following message: "The reconciliation line record is locked by yourself."

How can I perform the reconciliation of the line?

Thank you

2 answers

  1. PAT45
     
    1st: go to Tools - maintenance and initiate the recalculation, however, be careful to make a backup BEFORE this operation.
    2nd: do not leave any input logs open before starting the bank reconciliation function
    Need remote training or troubleshooting: you will find the prices very interesting on the online sales site http://www.tout-pour-la-gestion.com/index.php/formations/noscontrats.html
    Our advisors are certified on EBP among other things for pre-sale advice and any migration or training services in France.
    The phone number is 01 73 02 46 41
    See you soon
    18
    1. gk
       
      ok
      0
    2. david
       
      super the info, thanks again
      0
    3. ENZO007
       
      Yes, thank you because when I called EBP's support, they tried to sell me a pack for 600 euros instead of just solving this small incident. SHAME ON EBP, a bunch of clowns, and THANK YOU here because it's better this way and to denounce these racketeers at EBP, A JOKE.
      0
  2. toto
     
    you need to go to maintenance, remove the users' locks and it will work again
    12
    1. JUJU
       
      It happens to me regularly, I just followed TOTO's advice and everything works.

      Thank you.
      0