Hello, I was using my DELL Latitude D420 laptop when it suddenly crashed. Now it won't turn on and I immediately get an error message: No boot device available - strike F1 to retry boot, F2 for setup utility. Press F5 to run onboard diagnostics I don't know much about computers and I admit I'm a bit panicked Could you help me? Thank you in advance

Dell Laptop Issue : CCM

Réponse 1 / 6

dr.pc1 Posted messages 5077 Status Contributeur 1 039

Hi,
press F1 and it will try to restart; if that doesn't work, press F5 and it will run a diagnostic and tell me what the diagnostic says. :)

Réponse 2 / 6

louuuuuu

F1 it didn't work
F5 all of a sudden it beeps beep beep beep and there is a message
Error code 0141
no drive detected
the given error code and message can be used by dell technical support to help diagnose the problem. Do you want to continue testing?

What should I choose? yes no retry?

dr.pc1 Posted messages 5077 Status Contributeur 1 039

Your hard drive is not recognized, otherwise press yes.

louuuuu

Do you want to run the remaining memory tests? This will take about 30 minutes or more.
Do you want to continue?

dr.pc1 Posted messages 5077 Status Contributeur 1 039

yes

louuuuu

I have a message:
pre-book system assessment complete. No diagnostic utility partition identified. Please select OK to reboot your system.

dr.pc1 Posted messages 5077 Status Contributeur 1 039

press ok

Réponse 3 / 6

dr.pc1 Posted messages 5077 Status Contributeur 1 039

your computer does not recognize your hard drive.

louuuuu

Ha... can I try to format it?

dr.pc1 Posted messages 5077 Status Contributeur 1 039

the system does not recognize it so you do not know how to format it.

Réponse 4 / 6

dr.pc1 Posted messages 5077 Status Contributeur 1 039

try this: you turn off your PC, you unplug the power cable from the PC, you press the power button on the PC for 30 seconds, you release it, you plug the cable back in, you turn on your PC.

louuuuu

Do it without the battery? If so, I did it but it gives me the error message again.

dr.pc1 Posted messages 5077 Status Contributeur 1 039

try with the battery.

louuuuu

It always gives me the same message...

Réponse 5 / 6

dr.pc1 Posted messages 5077 Status Contributeur 1 039

Do you have the CD for the PC???
If you have it, insert it into the CD drive, then press F12 and tell me what it says.

louuuuu

use the up and down arrow keys to move....
and I have a list
CD/DVD/CD
Cardbus NIC
onboard NIC
BIOS setup
diagnostics

Réponse 6 / 6

dr.pc1 Posted messages 5077 Status Contributeur 1 039

choose and select CD/DVD/CD

louuuuu

this part of the installation program prepares the installation of Microsoft Windows XP on your computer
to install Windows XP now press Enter
to repair or recover an installation of Windows XP press R
to exit the installation program without installing Windows press F3

dr.pc1 Posted messages 5077 Status Contributeur 1 039

appuie sur R

louuuuu

it says that it does not detect any hard drive installed on the computer

dr.pc1 Posted messages 5077 Status Contributeur 1 039

so press enter or we're going to have to change the hard drive :(

louuuuu

It says that it could not be repaired and that it is restarting.

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