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Meetic scam

Solved
Zara -  
kevin0987 Posted messages 13 Status Member -
Hello,

I unsubscribed from this site on December 4, 2010. However, they still charged my account for the subscription on December 7 and March 7, 2011. I can't find the contact form, and their phone number 0800944949, which is supposed to work 24/7, has no one on the line. How can I contact them to recover my money? What are my options?
Thank you in advance for your responses.

9 answers

Answer 1 / 9
chrisvorascam Posted messages 232 Registration date   Status Member Last intervention   15
 
Hello,

Send them a formal notice by registered mail with acknowledgment of receipt.
Request the reimbursement of the excess amounts withdrawn.

Here is the address:

Meetic
696 rue Yves Kermen
92100 BOULOGNE BILLANCOURT

By doing a Whois on the URL, you can find the owner of the site:

Marc Simoncini
ILIUS
4, avenue Desfeux
92100 Boulogne-Billancourt

Contact your bank and refuse these withdrawals.

Optionally, file a complaint for fraud against them.
2
Anthony63 Posted messages 3250 Status Member 1 219
 
This is his work address; his personal address is located in Geneva.
0
Missdudésert
 
Hello,

I encountered the same problem when I deleted my account; the email associated with it continued to charge on 01/01/2011 and 02/04/2011 for a total of 160 Euros charged illegally.

I have indeed followed their terms and conditions, and furthermore, I also called.

I have an appointment with Que Choisir and I sent a letter to Mr. Johan Le Bail (Director of Customer Services) for a formal notice.

For my part and my lawyer, an unread email does not constitute proof of commitment, and furthermore, using banking details is a fraudulent act.

A complaint has also been filed at the request of Que Choisir.

I will keep you updated on the outcome; I have an appointment on May 4th with Que Choisir.
0
marika > Missdudésert
 
I confirm they are scammers, they use bank details and don't display the price of phone communications
I think we need to report these fraudulent acts.
0
Cchhrriiss > Missdudésert
 
Hello,

can you tell me how it ended please? I also intend to start a procedure.

thank you,
0
fanfan de tours
 
Hello,
I confirm that they are scammers as well, on 25 08 2012 at 21:04:25 I was given a
new subscription that I did not request, and they withdrew money from my account. I am going to the bank
and moreover, they do this on Saturday night when the bank is closed. I will go to the police station to file a complaint.
Fan of Tours
0
Answer 2 / 9
fred
 
Hello, you just need to call customer service at 0170360370 and threaten them with a complaint, and everything will be back to normal. They even deleted my profile politely.
1
Answer 3 / 9
Zara
 
Hello Chrisvorascam,

Thank you for your help. Do you really think that we can refuse withdrawals that have already been debited from you?

Thank you in advance.

Best regards.
0
kaki73 Posted messages 2 Registration date   Status Member Last intervention  
 
Hello, I have the same problem, my bank was unable to cancel the direct debit because they have my card number!!! I am also going to file a complaint.
0
Answer 4 / 9
chrisvorascam Posted messages 232 Registration date   Status Member Last intervention   15
 
Good evening,

Nothing ventured, nothing gained!!!

And this time it won't cost you anything!
0
Answer 5 / 9
claudus
 
I paid for 6 months, I had my computer repaired since I no longer have Meetic and I lost my codes.
0
Answer 6 / 9
Bernard
 
Personally, I signed up on the App Store application, I unsubscribed with the App Store, but that didn't stop them from charging my card three times €39 in less than 15 days. I have proof of this, and I am going to file a complaint.
0
Answer 7 / 9
Fafa
 
Hello,
I don't know what to do! Every month more than 160 euros are being deducted from my account despite the fact that I didn't ask for anything. They're thieves, but we need to act urgently. I want to get my money back as quickly as possible. Please help me!
Thank you.
0
Answer 8 / 9
kevin0987 Posted messages 13 Status Member 3
 
Try more serious and ethical sites that go in the consumer's interest; it's rare, but they exist!
0
Answer 9 / 9
Sophie de Meetic Posted messages 9 Status Member 2
 
Hello,

I am sincerely sorry that you are experiencing an issue with your unsubscription from Meetic.

When you unsubscribe from our site, all charges are definitively stopped.

To understand the problem and find a quick solution, I invite you to contact our Customer Service at 0 800 94 49 49. I am very surprised that you were unable to reach us. The number works fine. I just tested it myself and was connected to an advisor in less than a minute.

Best regards,

Sophie from Meetic
-2
Anthony63 Posted messages 3250 Status Member 1 219
 
I have doubts after seeing the comments on this forum; it's hard to believe that Meetic is headquartered in Abidjan.
0
Missdudésert
 
I confirm that even when you call to request a solution for what has been fraudulently withdrawn, the teleoperator doesn't care at all!!!!
0
marika > Missdudésert
 
The people who answer the phone are very rude and take themselves very seriously. IT'S A SCAM and action must be taken quickly.
0
catsolie
 
0 800 94 49 49 Unallocated number grrrrrrrrrrrrrrrrrrrrrrr
0
kaki73 Posted messages 2 Registration date   Status Member Last intervention  
 
That's false, I unsubscribed, and I still continued to be charged.
0