View original (French)

Unable to open avira

Solved
forifly -  
XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   -
Hello,

I have a problem with my antivirus: Avira Antivir
I can no longer open the application! When I try to open the page, an error message appears saying 'the application could not start because its side-by-side configuration is incorrect. For more information, check the application event log or use the command line tool sxstrace.exe'
I'm really not a tech expert, so it's all total gibberish to me

I still tried to uninstall it to download it again, but it's a total failure; I can't uninstall it either...!
So I still tried to download Avira, and once installed, it tells me that another version is already running... -.-'
So now I'm... lost... If anyone could please help me, that would be nice!
Thanks in advance!

Configuration: Windows 7 / Firefox 3.6.13

4 answers

  1. forifly
     
    Ah well, now it uninstalls and so I can reinstall it! It was so simple, I feel silly XD
    Thank you so much!! ^^
    1
    1. XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   420
       
      You're welcome^^

      Let us know if it works :P
      0
  2. XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   420
     
    Remove the folder that contains your antivirus to uninstall it, let us know ;)
    0
  3. Anonymous user
     
    Good evening,

    Additionally, if the error persists after the post below:
    https://forums.commentcamarche.net/forum/affich-20560392-impossible-d-ouvrir-avira#3

    Uninstall by following the method below:
    https://www.commentcamarche.net/faq/7367-desinstaller-proprement-liens-et-astuces#antivir as specified in add/remove etc...

    Also use the Registry cleaner tool that you will find on the site page in the Link.

    Use CCleaner to do some cleaning.
    https://www.commentcamarche.net/telecharger/utilitaires/5647-ccleaner/#tutoriel-ccleaner

    Check for Windows updates, your error often relates to the C++ Pack

    Download AVIRA and install it:
    http://www.commentcamarche.net/download/telecharger-55-antivir

    If the problem persists, you'll need to consider another Antivirus:

    So uninstall Avira and set up MSE:

    https://www.commentcamarche.net/telecharger/securite/14917-microsoft-security-essentials/

    AVAST won't work either, you'll have the same error.

    A+Lusche Philippe
    --
    Formerly Philippe as Anonymous with signature A+Lusche Philippe
    Lynyrd Skynyrd to prevent a certain Philippe (who hasn't taken his happiness pill) from posting in my place with my signature A+Lusche Philippe
    0
    1. XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   420
       
      AVAST won't work either, you'll get the same error.

      How do you know Oo
      0
    2. Anonymous user
       
      Hey,

      Some posts on this topic :)

      If Avira misbehaves, Avast being even more sensitive to the C++ Pack, there's a high chance of repeating the error with Avast; MSE doesn't even question it :)

      To avoid repeating the same mistake and having to install, uninstall, etc., we're switching to MSE.

      A+Lusche Philippe
      0
  4. forifly
     
    Super, it works XDDD
    It wasn't a catastrophic problem, I panicked for nothing lol
    Thank youuu XDamienX007
    And thank you too Lynyrd Skynyrd, it's nice of you to have replied ^^
    0
    1. XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   420
       
      You're welcome^^
      0
    2. Anonymous user
       
      :)

      Keep an eye on it, though, if we go by what you've written:
      I can't open the app anymore Let's assume there was a small issue with the installation from the beginning.

      Best of luck

      See you, Lusche Philippe
      0
    3. XDamienX007 Posted messages 4244 Registration date   Status Member Last intervention   420
       
      Click on "Mark as resolved" ;)
      0