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Mail problem with Oleane SMTP

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Gironde -  
 mikedef -
Hello,

I’m in a very small company with no competent person to handle my problem (and my colleague’s).

We use Oleane + Outlook for my colleague, Mail for me on Mac. For receiving emails, no problem. But for sending, it’s a disaster: 90% of the time it doesn’t work, so we have to go through a crappy webmail, but one that works.

The remaining 10% of the time, it works perfectly, but never for long. The error message that is sent is "impossible to send the message via the SMTP server smtp.fr.oleane.com".

So maybe we have a config issue, but then it shouldn’t EVER work, right? Yet it works intermittently.

If any of you has already experienced (and solved) this problem...

Thank you for your help.

2 answers

  1. kiki
     
    Check the router and the clients to ensure that only Oleane's DNS is used.

    Sending an email via the provider's SMTP server is only possible if the provider's DNS is used. It's a protection against spammers. Otherwise you need a real server with a reverse DNS, etc. (not within scope here).

    Personally, for a small organization that doesn't handle sensitive information (lawyers, police, military, notaries), the best is to use Gmail; spam management, shared calendars, etc... are the most effective and easiest.

    However, Oleane at the SMTP level is... crap, to be polite!
    2
    1. gironde
       
      Thank you very much. I’ve thought about what you said regarding Gmail, so here’s what I did: I use my usual POP for receiving, but I completely removed the SMTP Oleane. I created a Gmail address that I use for sending, and it displays to recipients my professional address (the name xxx@gmail.com is replaced by my pro @). It’s completely transparent for me, for them it works, it’s wonderful.

      Thanks again.
      0