Smartbox reviews

Mixed feelings about the picturesque box:

We booked at the Moulin de Montrésor and confirm the previous review: pleasant surroundings, cold welcome, feeling of being a bother, no interaction. Furthermore, the photo of the room in the booklet is not the one we were assigned.
At breakfast, just a half-hearted hello.
After breakfast, we left the place without seeing anyone.
I would prefer a warm welcome and not have a gift (bottle of wine).

We are disappointed for the people who gave us this gift and we will be hesitant to offer a smartbox.

Hello,
We have carefully read your comment. We will forward it to our quality department, which will get in touch with the partner where you stayed to obtain further information and consider any appropriate actions.
Best regards,
Xavier - Smartbox team

Hello

Contact them directly
http://www.smartbox.com/en/contact.jsp
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I entered CCM, a cigarette in one hand,
the ©Flip-flops© in the other hand
the ***** naked under the shirt
Hi Top ... Don’t be too far away

Hello,
In the same spirit, in Dordogne, at the Grand Cedar estate, from the photo we expected a large park in the countryside, but in fact it’s a large garden with the (noisy) road next to it. As for the meal, it was mediocre, with a lukewarm appetizer...

Hello
I also didn't have a very good experience with the smartbox; I gave this gift box to friends who were celebrating their 40th birthday and who asked us to join them; we arrived at the guesthouses: first disappointment, a musty smell, very spartan comfort (garden table) and mold on the shower screen with a bathroom that was barely clean; in the evening, we had an aperitif and dinner all together: normal welcome, peanuts in a Tupperware, and as for the regional products (noted in the brochure), salmon with rice and spinach! well! we continue our journey on the wine route and we stop in Lagnes and then at Les Baux de Provence where we rent guest rooms outside of smartbox; that's where we saw the difference: another level both in terms of welcome and the rooms offered; I, of course, wrote to smartbox who, of course, did not respond; really mediocre; I wouldn't repeat this experience: you can find better elsewhere without them, let's be clear!

All smartBoxes are POISONED gifts. No availability, disappointing service, the same goes for the smartbox for cars.

NEVER GIVE SMARTBOXES AS GIFTS. The services are not worth the prices.

Antoine

Hello,

Not knowing where to express my dissatisfaction, I'm doing it here hoping it will be read by Smartbox.
One night at Uncle Alphonse's (in Honfleur) the bed base was a plywood board, we waited 30 minutes for someone to come and welcome us (the owner was in Paris for the weekend).
Otherwise, the welcome was fine as was the breakfast.
After spending that weekend in October 2010, Smartbox confirmed the weekend for late November 2010 as booked, booked where?
Commercially, Smartbox, you've pulled something off, I’m going to the competition and there are plenty of them.

Hello,

We sincerely apologize for your dissatisfaction. Could you please send us a detailed email at aide.communaute@smartbox.com?

We look forward to assisting you.

Have a great rest of the day,

The Smartbox Team

Hello,
we were given a Euphorie "Exquisite Tables" gift box. Disappointing and therefore bad publicity for Relais & Châteaux. The service was equivalent to an upgraded bistro. The meal was too heavy for a dinner and quality was lower in our opinion. For the same type of meal, a Lyonnais bouchon would have sufficed. Moreover, we were able to check the menu, and the same meal would cost 40 euros per person (drinks included). Knowing that the gift box is worth 159 euros for 2 people, it's abusive and a scam against the person who gave us this gift. We called Euphorie to share our disappointment, nothing happened and they couldn't care less about your opinion. Conclusion: to anyone wanting to please with a gift box, keep your money and for the same price go directly to the restaurant.

I just returned from a stay at a guesthouse in Aveyron with Smartbox...
Surprise upon arrival, the owner had no record of our reservation and we were not expected!!! (I had indeed received a confirmation email from Smartbox).

Fortunately, there was a room available, and he added to his cooking to be able to feed us... the stay went well.

I wrote a complaint by email to Smartbox, but I've been waiting for a response for a month now....

Don't advise your loved ones to gift you a Smartbox for Christmas..... "poisoned" gift!

Hello,

I wanted to share a little information about gift boxes! By the way, I’m sure many know one or two brands, but there are actually 116 in total! So there's plenty to choose from! I came across a study conducted by a gift box comparison site, and I found it interesting.

Here’s the address for anyone who wishes to learn more about the gift box sector: http://www.mon-coffret-cadeau.com/etude

So here it is, it was my first SmartBox for my birthday, my friends pitched in to give me the "Instant Relaxation" package. I chose a massage near my place, and until then everything went well!

I'm not a very demanding customer, but a massage isn't cheap, and I didn't expect that!

I arrived a bit late because I got lost and it was impossible to reach the reception by phone for help since no one answered. Upon arriving in front of the institute, I rang the bell, no one answered, so I opened the door that wasn't securely closed. I climbed the stairs (the institute being in an apartment) and rang the bell again in front of the institute's door. No response. I knocked on the door, rang once more, still nothing.
I decided to call the institute again. The woman answered, laughing, saying she was on her way, that she was "eating with a friend". So a bit surprised, I waited 5 minutes for her to arrive.
I entered a small apartment. No light, no heating, not very "institute"-like. But well, that wasn't too bad, the power had just gone out (though I was a bit cold at first).

What disappointed me the most was being massaged with grape oil from a supermarket brand (Monopr**). I wasn't supposed to see it, but since the masseuse was late, she prepared in front of me, and I saw where she took the oil from.. For a center with an exotic name, I expected more of an argan oil, with relaxing scents.. Not to be slathered with cooking oil!!!
The massage was indeed my first, but I have been massaged by friends with real massage oil, and it was more enjoyable!
Right now, I'm sore all over, quite the opposite effect that one expects from a massage.
I'm not against a friendly client-"seller" rapport, but asking me "so, do you have a boyfriend?" within the first 10 minutes of the massage, I found that a bit bold..

For a price of €40.00 (smartbox), I found this service very disappointing.

I wanted to go on the website to notify them, on a client space or something, but there is nowhere I can complain about this service!
For a "100% satisfied" promise, this is not great!

Hydrococoon Institute is a DISASTER!!!!
If you receive a smart beauty box or gift set, NEVER spend it at the Hydrococoon Institute in Geneva, it's a catastrophe! The staff is not professional at all, the environment is anything but relaxing, the Hammam is located in a plastic box (you shouldn't be claustrophobic) in the basement where it's dark and freezing cold. The treatments are poorly done, the scrub hurts as if we are being sanded with sandpaper! I had a terrible time.

I too had the unfortunate experience of the smart box at the Moulin de Montrésor.... Really to be avoided! The owner is not cut out for this job! Cold,少说话，几乎不愉快。此外，服务没有特别之处，基本和普通的设备，没有电视。更糟的是，我们没有收到赠送的酒；已经完全没有了。请绕道而行§