an opinion on the site reservation-concert.com

Question

Hello,
I would like to book tickets for the AC/DC concert, which is of course sold out for single tickets. The reservation site concert.com offers this possibility. However, I am unable to find any information about this site, whether it be positive or negative reviews. Can someone help me with this? Thank you in advance.

tourel · Accepted Answer

Hello,
I just called the fraud department, and as you know, supposedly the site is located in England. If you want to start a procedure, you need to go to this address:
https://www.economie.gouv.fr/dgccrf
And on the map of France, select Nord-Pas-de-Calais; they are the ones handling cross-border issues.
The email address is: ud59@dgccrf.finances.gouv.fr
You need to explain why you want to open a procedure and attach invoices, especially the address of the site www.réservation-concert.com. Be sure to clarify that you haven't received anything, including the number of days since your payment, and note that the site is still operational today. However, there's no need to go to the gendarmerie to file a complaint. I hope this helps move things along so you can get a refund.

matsui · Answer

Hello, I booked tickets for ACDC more than 10 days ago and still haven't received anything and no response to my emails. I opened a dispute because I paid via PayPal but I did not buy from reservation-concert.

BaT · Answer

Sketchy site, an order placed but no tickets received. And I'm not the only one.

ptitbout07 · Answer

Yes, indeed, it’s a scam. I still took the risk of testing this site; but like you, I have had no response to my emails, the customer service is non-existent (contrary to what is stated on the site) and of course I haven't received my tickets. I will also be contacting PayPal again to get a refund. However, do you have any idea of the time required for the refund? Thank you for your responses. A bit late for me, but at least I hope they will be helpful to other people.

Aurel22 · Answer

Oh damn!

I ordered 2 tickets for Muse on March 3rd, no news to this day, I sent a message last week, another one this morning, no response!

I was starting to get scared, but reading you all, now I completely lost my trust!

This is frustrating! I was so excited, and now I feel like I've been "screwed" (excuse the expression) out of €150!

I really thought that paying through Paypal was a guarantee, because like you, I had done research beforehand but couldn't find any information, so I took the plunge! Their site looks professional...

Are you sure there's not just a delay issue and that it will still arrive???

XXXXXXXXXX Because all your requests seem recent.

Hope keeps us going!

ptitbout07 · Answer

Hello,
I'm afraid it's unfortunately not an issue of delays. And indeed, they are not responding to any emails. I took the risk of trusting them since there is a possibility of payment via PayPal. But I contacted PayPal and they told me that anyone can use their services; they do not verify whether the seller is reliable or not. The only guarantee we have is the ability to open a dispute to get a refund when the seller does not comply with the "contract." So for my part, I'm still waiting until tomorrow, just in case, and I will call PayPal again to report the dispute. Because I still want to get my money back and be able to go to this concert.
Have a nice day.

Aurel22 · Answer

Well, I checked on PayPal, we have a 45-day deadline to claim, I'll give myself a few more days, you never know! (Well yeah, I've always been optimistic!)

Anyway, this really pisses me off! I was supposed to go with my sister, and I was treating her for her birthday! I was so excited about being in the front rows, I had taken lawn seats :-(

At the same time, I found it a bit sketchy for several reasons:

- only 2 concerts on sale!
- No tracking number for the package!
- And when you Google the name of the site, it doesn't even come up!

I'm so bummed! There are really people who have no scruples!

ptitbout07 · Answer

Hello, or re-hello to those I have already spoken to,
so to respond to Tourel, go online to the PayPal site, you'll find their number there (at least this one is valid and there's a real customer service on the other end, lol) and you just need to explain the problem. However, we agree that for those who want to get a refund, it's better to have used PayPal for the payment, because otherwise I have no idea what the process is (maybe the police?). So there you go... for me it's the same, I sincerely hope I can get these tickets, but honestly with this site, I'm starting to lose hope, even if it's good to be optimistic!! Hoping everyone will get what they are owed, but for now I have no idea about the timeline either!!

h0racio · Answer

Same for me. 2 tickets for ACDC purchased.
I will contact Paypal to open a dispute.

PS: I stumbled upon this post while searching for "reservation-concert.com" so people looking for information about this site should be warned.

virginie76330 · Answer

Hi everyone,

I realize belatedly that I shouldn't have bought from this site. It seemed well-known, and I've never been scammed online before, but here we are....
So I've filed a PayPal dispute right away, and I'm waiting for a response from PayPal.
I also contacted a consumer association to report the issue.
If any of you who have filed a PayPal dispute get reimbursed, please let me know at my email address virginie.f@neuf.fr.

mimick · Answer

Hello, I just called PAYPAL because I also bought tickets for MUSE that I haven't received. However, they told me that I was the first to report the dispute regarding the website "reservation-concert.com"! This surprised me because from the previous messages I read on this forum, it seemed to me that I wasn't the first.
In any case, IT IS VERY IMPORTANT TO FILE A DISPUTE ON YOUR PAYPAL ACCOUNT. Only if we are several to file a dispute will we have a chance to get refunded. That's the answer PAYPAL just gave me over the phone.

tourel · Answer

Hello Baggio,sorry for not replying sooner.This is my first time ordering online, but I don’t really understand PayPal; I paid with my credit card under PayPal, for which I received a confirmation email, but I didn't have an account with them.When I reported the problem to them, all the information I had about this site turned out to be false (phone number, which they have removed, email, address, and so on). As a result, they directly classified my dispute as a claim. I hope this clarifies things for you. Have a good day everyone and keep your spirits up.

baptval · Answer

Good evening, I see that I'm not the only one who got scammed by the website reservation-concert.com.
I ordered my tickets on March 3rd, paid through PAYPAL, and haven't heard anything since. Moreover, the supplier's address on the invoice is really fake (CSI OCTAGON MY ADDRESS ?????). I also filed a claim with PAYPAL. Do you really think we will be refunded and how can we prevent others from getting scammed???
Good luck to everyone.
Estelle

Aurel22 · Answer

Hi everyone!
I’ve been here before. So I opened a dispute case with PayPal yesterday, and I got confirmation, for those who were still hoping, that for concert tickets, it’s dead! Because when I sent my dispute message, I received a message from PayPal saying that they were stopping my dispute procedure and turning it into a claim, because the seller cannot fulfill our orders!
I was still hoping, every day I checked my mailbox hoping to receive a registered mail! At the same time, without the tracking number!

After the order, weren’t there things that scared you a bit? Like, no tracking number, nothing on our order history, just order n°444, the emails sent by RC to confirm our order labeled as from "unknown," when you go to "print invoice," it doesn’t look very professional as a document: for the sender, it just says: CSI OCTAGON - MY ADDRESS - France. And Invoice n° remains blank, etc. ...

I was really starting to get scared and I searched for info again on the site, and that’s when I found you and got confirmation of my suspicions :-(

I don’t know what pissed me off the most at first: not going to see Muse, or telling my husband "You were right, it was a scam!" :-)

They thought of everything, those bastards, even the shipping costs!

I found 2 sites in early March that still had tickets, maybe I should have tried the other one! I made a random choice not finding any info!

Anyway, PayPal is going to have a lot of claims, I hope it will lead to something!

Good luck!

virginie76330 · Answer

Hi everyone,
I called PayPal this morning, and a gentleman told me that since March 1, 2010, there has been a new regulation at PayPal.
This means that anyone who pays via PayPal outside of eBay purchases will be fully refunded the amount paid in case of a dispute.
But for those who paid before March 1, 2010, they will be able to get refunded by PayPal only to the extent that PayPal can recover the amount from the seller.
As for me, my dispute made on PayPal on March 16, 2010 (purchase made on March 3, 2010) requires a wait of 10 days (that’s PayPal's policy) for the seller to respond; after that, it will be forwarded to the fraud department, and I will be fully refunded because PayPal will close my dispute in my favor after the 10 days.
I really hope it works out this way. I will keep you informed.
On the other hand, PayPal also told me to file a complaint against this site. And that if several of us do it, it would help move things along.
So, print your invoice
check the information of your account related to your order on the website in question and go file a complaint. I’m going to do that right away.
I even plan to inform the fraud enforcement agency and various associations.

tourel · Answer

Hello everyone,
thank you Virginie for your information. As for me, I will follow your advice, on Monday (the offices are closed) I'll call the fraud repression in my region and ask for advice, but I think PayPal has seen that things were taking a funny turn and that it wasn't good for their publicity because when I called two days ago they didn't inform me of their new law but told me that getting a refund wasn't a sure thing, unless you order on eBay, but they don't mention that there are quite a few complaints about this site. If the necessary isn't done in our favor, and it continues like this, we'll all end up at Courbet's lol.

helene · Answer

Hello everyone!

Just to let you know that I ordered my concert tickets on 27.02.2010 for ACDC and like you, I've been scammed! I just contacted Paypal and they told me that for a refund it will depend on the seller's Paypal account balance: basically, we're really getting screwed over!

I think it's necessary for us to get in touch and clearly we need to stir things up, because I paid €157!! And in these times, that's a fortune! What do you suggest? And for those who have already filed a dispute with Paypal, do you have any updates?

Thanks in advance for your replies!

helene · Answer

Hello, I bought my tickets on 27.02.2010 and still nothing! I contacted PayPal: the 100% refund is on eBay but not on the other sites. The others depend on the seller's PayPal account balance: let's just say we're getting screwed. Now I want my €157, I think we should all take this further together.

Aurel22 · Answer

Do you think it's necessary to call Paypal or is opening a claim case enough, considering I received a message from them since then?  Otherwise, regarding the claim, my case is at "Response from the other party pending," and I think the response is likely to take a long time...  It's a good thing, I'm meeting with the head of the CLCV in my department on Monday ;-)  Thank you

tourel · Answer

I think that Paypal should recover the funds before they are squandered. What I don't understand is that the site is still operational, and as I told Paypal, they have raised the ticket prices. Others may also fall victim to this. I asked Paypal for the address of the concert booking office, and they told me it was confidential information. That's why I'm waiting until Monday to call fraud prevention, because on my invoice prints, there is no valid address and the email is invalid. How do you expect to file a complaint without an address? Someone who has the power to request the exact details of this site from Paypal would need to step in. What I want is for them to fully refund me. Paypal should have verified the information before allowing transactions to take place.

Mowwww · Answer

Good evening,  Well, one more!!! I also bought tickets on this site for Muse and had a bad feeling, and here I am on this forum!!! Thanks to you, I know what to do: call Paypal and file a complaint against this site!! I went to check and it is still open, and tickets can still be purchased, my account still exists and of course there is still no shipping listed, they say transaction in progress!! Today marks 8 days, so by Monday the deadline will be contractually exceeded and then I will initiate everything!!  Thanks to you (despite your mutual troubles) for all this information that will be very useful!!!

Patxi · Answer

Same purchased tickets on 27/02 for Muse, no news... What do we do?

zaguette · Answer

Hello, One more for 4 tickets for Muse. Purchase made at the end of February via PayPal. Still nothing, dispute filed at the beginning of the week. Does anyone have any information about refunds via PayPal for purchases made before 01/03? Has anyone managed to contact them? Thank you, good luck to everyone, we need to be supportive with any information and share it to not leave it at that. Best regards.

Gaetan02 · Answer

Same as you, I filed a complaint with PayPal, it's been 20 days that I've been waiting for my 2 lawn tickets for Muse and nothing, and more than 50 emails sent to the silent service with no response from them!!!! So do just like us, contact PayPal.

tourel · Answer

Hello everyone For those who will contact PayPal on Monday, ask them if many complaints have been made. I'm saying this because last week they told me they would block the means of payment, and to my great surprise, as I'm a bit suspicious, I ordered a ticket earlier and everything works normally. I accessed the PayPal payment section without any issues; I stopped there. But the most surprising thing is, I don't know if it matters, but my order number is over a thousand, which seems suspicious. I don't understand PayPal's interest in this, because if, as they say, we are fully or partially refunded, what’s the point of allowing payments? According to them, it's impossible for us to receive the tickets unless there's more information later. I'm not crazy enough to take the risk. In any case, I will report all this to the fraud authorities on Monday. I should have taken the package with transport; at least there wouldn't be any surprises. A friend has already done it.

Germ_75 · Answer

Good evening everyone,  I see I am not the only one scammed in this story!  I ordered 2 tickets for Muse (golden lawn) 3 weeks ago. I also sent them an email a week ago... no response.  I will call Paypal on Monday to initiate a refund procedure.

tourel · Answer

Attention ! If you plan to buy a ticket anyway and you go on eBay, several tickets have the same serial number in multiple listings. As for me, buying online is the first time and probably the last. Have a good day everyone.

Aurel22 · Answer

I just took a look on Ebay, I'm disgusted! When I see that we're struggling to find tickets and there are 150 sales of tickets being auctioned, it's ridiculous!  And after our troubles, I'm really hesitant to try elsewhere!  What pisses me off the most is not the thought that I might not get refunded, but the thought that I won't be on the lawn this upcoming June 11... :'-(

Adelais · Answer

Hello!
I created a group on Facebook to gather us and count the number of people who have been taken in ... the group is called SCAM ON THE RESERVATION-CONCERT.com SITE
The goal is to file a complaint together and make our voices heard, because I think the fight is not won ... so join me :)

Aurel22 · Answer

I've just registered!

Helene · Answer

I joined the group too!

tourel · Answer

Sorry ADELAIS but Facebook is not for me, this site is worse than a criminal record.

tourel · Answer

I can well imagine. Tomorrow I'll call the fraud prevention office, and if necessary, I'll file a complaint with the gendarmerie with my invoices.

virginie76330 · Answer

Hey, can you send me the direct link? I can't find it on Facebook. THANKS

simbad95 · Answer

thank you for the information because I'm also one of those who got tricked (to put it politely) I'm too stupid but displaying PayPal gives it a respectable touch!! I hope many of us will file a complaint thank you for the addresses and procedures

Anthony · Answer

And one more!! 2 tickets for the Muse concert!! I'll keep you updated!!

albator256 · Answer

another one well, there's no way to get this on television that would create a snowball effect

virginie76330 · Answer

Hey, I find it a bit disgusting (sorry for the expression) the sales on eBay, because when you see the ticket price and how much people sell them for, it's ridiculous!!!!!! The worst part is that many are willing to buy at 3 to 4 times the price, they don’t know how to bid. But I won’t hide that I also check just in case.

solaris · Answer

Hi! I'm in the same situation; I bought 2 tickets for Muse on the website "reservation-concert.com" through the Virgin Radio site on March 7, and of course, no response from either of them! I'm thinking of contacting the services of 60 million consumers so that this fake site is punished.

solaris · Answer

Hello! Apparently this site is a scam or very poorly managed! I ordered tickets for Muse on March 7th, paying via PayPal, and I still haven't received a response! Moreover, it's impossible to get in touch with them! I therefore contacted PayPal by phone to report the dispute; they opened a dispute case with "réservation-concert.com" giving them 10 days to prove they actually have the tickets and that they will send them. Otherwise, PayPal will refund me.

julia06 · Answer

the same thing." tickets for acdc "235" on February 28 and still no news. I have written to them at least 5 emails and nothing... what are you going to do?? I threatened to take them to court and still no response... it worries me because I have to account for it, it's for friends!!! if anyone has an answer on the procedure to follow you can contact me at julia.rivalan@orange.fr thanks. if I have updates, I will let you know. and I hope the same for you!!!

julia06 · Answer

I just filed a dispute with PayPal, and I hope to hear back soon. But it hurts my stomach...

Aurel22 · Answer

Solaris, it's not that it is poorly managed, it's that it is completely bogus! It's a fraudulent site! We have confirmation from Paypal, don't expect your tickets, it's no longer worth hoping! When we open a dispute, Paypal sends a response saying they are transforming our dispute into a claim because the seller is unable to meet their commitments!  We are all keeping our fingers crossed for a refund! XXXXXXXXXXX  For now, on my end, the dispute case with Paypal isn't moving, it still says: "waiting for a response from the seller!" I think that even if we get refunded, which would be excellent, it will take time!  Good luck! We're all in the same boat!

tourel · Answer

Hello everyone I received an email from the fraud enforcement agency, I'm copying and pasting it.  Sir,  The facts you are reporting regarding the practices of the English online sales organization "reservation-concert.com" seem to go beyond the level of consumer dispute and could be related to fraud or cybercrime.  My department does not have the legal tools or the necessary resources to handle these matters.  I suggest you contact the office recently created by the Ministry of the Interior:  Central Office for the Fight Against Crimes Related to Information and Communication Technologies tel 08 11 02 02 17  www.internet-signalement.gouv;fr  This Office is dedicated to combating fraud and economic offenses on the Internet.  Please accept, Sir, my best regards  If anyone has a suggestion, it is welcome

simbad95 · Answer

Good evening Tourel I tried to call! The opening hours are from 9 AM to 6 PM, Monday to Friday. I’m trying to find some free time tomorrow between two appointments to contact them! I think that if each of us calls, they will see that it's serious.  It adds up quickly when we see what we've been scammed out of!  Good luck to everyone, and let’s unite against all odds!

virginie76330 · Answer

"simbad95 March 23, 2010 at 7:23 PM Good evening tourel I tried to call! The opening hours are from 9 AM to 6 PM from Monday to Friday. I’m trying to find some free time tomorrow between two appointments to contact them! I think that if each of us calls, they will see that it’s serious.  It adds up quickly when we see what we’ve been robbed of!  Good luck to everyone, and let’s band together against all odds"  So to respond to you, report directly on this site www.internet-signalement.gouv.fr  If we are several to do it, it will help move things forward.

virginie76330 · Answer

THANK YOU for your response that will comfort more than one. I will keep you updated; for me, the dispute will be settled on 26/3. Above all, I hope that many have filed complaints and reported the site using the link I provided in a previous message. Let's hold on, we're going to win.

tourel · Answer

Hello everyone,  I called the government's scam hotline, unfortunately, they can't do anything because it's not based in France. He explained that it's common, a case like this happened with a group of 30 people who bought rugby tickets for England and legally it's a blackout, a bit like black ice tour.  Sorry.  I'm trying a bit to make a joke but I'm laughing through my tears.

Aurélie1984 · Answer

Hello, I just filed a dispute with PayPal because I bought two tickets for Muse and since the site initially showed up on Google in a yellow box and in bold, I thought it was legitimate. But the tickets were never received, there's no customer service, no response, and it's still in processing status. And the site no longer appears on Google. So I called PayPal!! And that's what you need to do, CALL PAYPAL!! It's important for the refund!!! I have to wait ten days to receive a confirmation email and PayPal will take care of everything. I know that I will also file a complaint with: https://www.economie.gouv.fr/dgccrf And I will also go to the police to get this site shut down!!!!!!!! There you go, good luck to everyone, and don't hope to see the tickets again because PayPal has already filed more than just a dispute but a claim against the seller because HE IS NOT CAPABLE OF FULFILLING OUR ORDERS!! Good luck to everyone!

julia06 · Answer

It's really annoying to think about the money they've made!! It's for sure that with 2 legendary bands they were going to hit the jackpot!! I hope they will be severely punished for abusing our money and our moments of pleasure and escape, which are not so many these days... Thanks Aurélie for your reply!!

virginie76330 · Answer

The phone number for PayPal is on their site: https://www.paypal.com/signin?returnUri=https%3A%2F%2Fwww.paypal.com%2Fcgi-bin%2Fwebscr%3fcmd%3d_contact%2dphone%26login_cmd%3d_contact%2dphone. If you have a PayPal account, log in; otherwise, click on "I don't have a PayPal account" and the phone number will be displayed.

UriSan · Answer

Hello, I also filed my complaint/dispute with PayPal a few days ago. While reading the posts, I saw that the DGCCRF seems to indicate that this falls under cybercrime; but the government's reporting site would only handle companies based in France (and in our case, the provided address is in England).  By searching who hosts this site (for example, a whois)  http://www.raynette.fr/services/whois/index.php?action=domain_info&domain=www.reservation-concert.com  I realized that this site is hosted in France (in Ch'Nord). The contact addresses are probably false, but nevertheless, the host is in France. I will still go ahead and submit this information on the government's site just in case...  UriSan.

virginie76330 · Answer

Good evening, so I just received a response from the fraud department of Seine Maritime and, to my astonishment, my case will open an investigation; I just need to authorize them to use my name and the case is underway. I'll keep you updated on the progress. They also asked me for proof that I paid via PayPal since I informed them that I had filed a complaint with PayPal.

tourel · Answer

Hi URISAN, I checked your link, you're right but the names listed below are the owners? Because that changes everything since I think that fraud enforcement can do something this time and if you can get the real phone number we can get the exact address. Then the tables will turn. Thanks for your research because I didn't know Raynette. You're lucky Virginie, if they want I’m willing to give my name and the rest. Hello to everyone by the way.

tourel · Answer

I am also contacting the fraud prevention agency of Seine-Maritime since they are ready to take action.

clioboy · Answer

Good evening everyone, Worried (I ordered 4 tickets for MUSE on 06/11) and following this forum, I checked my order and now I have a second order of over 200 tickets for Muse for an amount of €15,990... And thank you for your responses, see you tomorrow.

virginie76330 · Answer

Here is the letter received yesterday from the Fraud Prevention Department of ROUEN:  Madam, In your email dated March 23, 2010, registered under number ........... (to be mentioned in all correspondence), you informed me of the dispute between you and the person responsible for the website reservation-concert.com. The reported facts seem to fall under the legislative and regulatory provisions that my service is responsible for verifying the application of. During the investigation and possibly in any resulting legal proceedings, your personal case could be discussed. Therefore, before my services intervene with the concerned establishment, I need your consent to be able to disclose your identity. I invite you to return the attached document authorizing me to mention your name as the complainant in any potential proceedings. Furthermore, you indicated in your letter that you made a payment to a Paypal account. It would be helpful if you could provide me with the information you have about the account holder, including the email address associated with this account. Please accept, Madam, the assurance of my distinguished consideration.  The Departmental Director  Benoît Tribillac     Ref: .............. Case followed by Stéphane PAUL I, the undersigned, authorize the departmental unit of competition, consumption and fraud prevention of Seine-Maritime to name me as a complainant in the report that this service may eventually draw up against the person responsible for the website reservation-concert.com I acknowledge that, in the event this case is brought before the courts, I will have the opportunity to become a civil party. At....................., on ....................

tourel · Answer

Hello,  Last night, I sent an email to the CCRF in Rouen with the invoices. I'm waiting for a response from them. I'll keep you updated if I have any news.

clioboy · Answer

Hello everyone,  I called the DGCCRF today to see how to file a claim for my €312 tickets for the Muse concert at the Stade de France. For them, it's too soon at the moment; we have to wait until 04/05/2010, which is 30 days after the purchase (made on 03/03/2010). So since I reported the dispute to Paypal, I'm just waiting... However, I pointed out to them that we can still place orders and considering how many of us there are, it was becoming outright fraud. She then gave me the InfoEscroquerie number which I contacted, and for them, it's not really fraud; it could be a financially troubled site like Camif was at one time (an example given by the representative). I insisted on the notion of a scam; they can't do anything at the moment but still took the name of the site. He advised me to report it on two sites:  - www.foruminternet.org  - www.lesarnaques.com I think I will do it anyway for future buyers since we can still buy tickets...  I'll keep you posted. Good luck to everyone for what comes next.

Aurélie1984 · Answer

Hello, Julia, so the PayPal number is 0821 230 233. It's in customer service, call us. There you go, good luck, you’re really making things happen!!!!!!!!!!!

tourel · Answer

I would have liked your opinion.  I am about to contact France 3, do you think it’s a good idea or would it be better to keep it quiet for the investigations of fraud repression and other investigative services regarding this case?

helene · Answer

I say yes! Why not!

tourel · Answer

Thank you, Hélène, for your response. I will wait a bit for everyone's opinion, especially since right now with the Twitter hacker situation, it might interest them. However, to be credible, we may need to give them access to the forum so they can verify my claims.

UriSan · Answer

From my point of view, there are two different issues, as we are all faced with an intermediary who is PayPal. It is they who debited our bank accounts:  1°/ Those who paid and want to get their money back 2°/ Those who paid and want to recover (any) tickets  For the first group, and I am part of this, it is a matter between PayPal and them.  -For those who paid from March onward, PayPal is supposed to guarantee the transaction. Therefore, we must wait for the contractual period to obtain a refund => to verify if the contract will indeed be honored.  -For the others, I wonder if it is not with PayPal's customer service that pressure needs to be applied, since it is PayPal that debited our bank accounts.  It is then up to PayPal to activate their insurances (as they also have their own insurances, as they guarantee our transactions) or to go to court if necessary.  For the second group, I think we must indeed follow through with the DGCCRF process to enforce the contract that binds us, as buyers, to "reservation-concert".  From my point of view, going to the media and their "Courbets" makes sense only if each of us has a minimum of elements in the file: exchanges and back-and-forth emails/letters that show that the authorities have tried something. It does not seem credible to consult without these elements... I know that time is passing, but we must give a minimum of time for the parties to act. Let's say about ten days? By then, our various exchanges with the DGCCRF may have progressed...  UriSan.

helene · Answer

Am I the only one who bought tickets before March? I want to be reimbursed too... I don't see why I should be excluded...

tourel · Answer

no no you are not the only one I paid on 02/28/10 and for a day I might find chocolate! normally, I should know by tomorrow because paypal is supposed to contact me it's been 10 days since my claim procedure was initiated.

Coco · Answer

I ordered on 01/03/2010 - 2 tickets for MUSE - and I clearly feel like I've been ripped off. Not only have I received nothing, but from what I've read about the services offered by PAYPAL, there's no chance of recovering any money through this site. The only solution: file a complaint with my bank (since the credit card was charged). Indeed, any "mail order" purchase (which includes credit card transactions) can be contested within 45 days for purchases in France and 6 months for purchases abroad. That's what might save us.  I'm really furious that I can't see MUSE!!!

Anne · Answer

I'm in the same situation as you. Two tickets purchased for Muse on March 7th and NOTHING at all.

h0racio · Answer

Hello everyone, I need 2 tickets for ACDC. I have filed a complaint at https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action as well as with Paypal. I am waiting for a response just like you.

virginie76330 · Answer

Hello, I received this email today:  Dear Madam,   The European Consumer Centre France acknowledges receipt of your email dated March 23, 2010, regarding your complaint against the company CSI Octagon, apparently based in England.   The ECC France is a service supported by the Ministry of Economy, Industry, and Employment (DGCCRF) and the European Commission. It is part of a European network aimed at promoting cross-border dispute resolution between consumers and businesses.   According to the initial research we have conducted, it appears that this company is not registered with the UK Companies Register. However, we will inquire with our colleagues at the European Consumer Centre in the UK regarding the existence of this company.   We also take the liberty of attaching the results of our research. It seems that this website was registered in France (https://who.is/whois/reservation-concert.com/   You mentioned that you paid for your purchase via Paypal. We recommend that you file a dispute with this service under the PayPal Buyer Complaint Policy for items not received, within a period of 45 days (Article 13 of PayPal's terms of service) following the payment date of the item (http://cms.paypal.com/...   It seems still too early to comment on the existence and identification of this website, but in a potentially fraudulent case like yours, it is advisable to file a complaint with the police/gendarmerie services, which are the competent authorities when individuals are victims of fraud.   From your description of the facts, it seems that other people may also be affected by the practices of this site. It would be prudent to consolidate the various complaints at the same police station or prosecutor's office. We also recommend consulting online discussion forums that may talk about this site.   You can also file a complaint with the Central Office for the Fight Against Cybercrime at the following address: http://www.interieur.gouv.fr/sections/contact/police/questions-cybercriminalite   We also strongly advise you to contact your bank and the credit institution that issued your card to find out about any potential guarantees   As soon as we receive more information from our British colleagues, we will make sure to keep you informed.   We remain at your disposal for any further information.  Please accept, Madam, the expression of our distinguished salutations.        Sincerely yours  Mit freundlichen Grüssen  Yours faithfully    Romain Boguet  Lawyer / Legal Advisor  Tel: +49 7851 991 48 27 - Fax: +49 7851 991 48 11 mailto:boguet@euroinfo-kehl.eu  https://www.cec-zev.eu/de/startseite/

tourel · Answer

Hello everyone, after filing a request with the CCRF, I just opened a case with gouv.fr for fraud. I call on all those who haven't done so yet to take action, because PayPal hasn't contacted me as expected and my complaint is pending with the seller (I believe they can wait a long time) and I thought I would have an answer about my status today, but it will probably be next week. I think there's another person who also filed a complaint on 16/03/10 does she have any positive information regarding her case? I believe it's progressing little by little, and once everything is organized with the state, it will go quickly. I'm starting to regain a little hope.

tourel · Answer

Thank you for your advice, Aurel, and I hope everyone will be reimbursed. Now I think PayPal will be cautious and verify the authenticity of new sites.

virginie76330 · Answer

Here is the response I received following the previous message I sent you:  Dear Madam,   Our British colleagues have informed us that the company CSI OCTAGON is not registered in the British Companies House, and the postal address does not correspond to any valid address in London.   As the website appears to be domiciled in France, we regret to inform you that we are unable to intervene in this dispute due to its strictly national nature.   Indeed, our mission is limited to providing information, advice, and assistance to consumers in the context of cross-border disputes between a consumer and a professional established in the territory of another Member State of the European Union, Iceland, or Norway.   As we previously indicated, we strongly advise you to file a complaint for fraud. If the procedure initiated with Paypal does not succeed, judicial recourse may also be considered. We recommend consulting a lawyer to assess the chances of success of your case (free legal clinics in judicial cities; please inquire at your town hall).   You can also contact your DDCCRF (Departmental Directorate for Competition, Consumer Affairs and Fraud Control) to report this seller, which you have apparently already done. You will find the contact details of your DDCCRF at the following address:  https://www.economie.gouv.fr/dgccrf   Complaints should be filed with the police station or before the local court of the company's domicile; actions initiated with the DDCCRF and the Central Office for the Fight against Crime Related to Information and Communication Technologies may perhaps allow you to obtain more information about the identity of this site.   Please accept, Madam, the expression of our distinguished greetings.  Romain Boguet  Legal Advisor  Tel: +49 7851 991 48 27 - Fax: +49 7851 991 48 11 mailto:boguet@euroinfo-kehl.eu  https://www.cec-zev.eu/de/startseite/   European Consumer Centre France  European Consumer Centre France  c/o Euro-Info-Consommateurs  Rehfusplatz 11 - 77694 Kehl  Germany

cramotte · Answer

Hello everyone,  I opened a case with Paypal (dispute turned into a claim) on March 15. They replied to me today:  "We have completed our review of your case and have ruled in your favor. We were able to recover the amount of €143.00, which has been credited to you. This adjustment may take up to five business days. If the seller still owes you money, we will do everything in our power to recover the balance from them. You can be assured that we will take appropriate action against the seller if their account balance is insufficient to complete the refund owed to you. The privileges associated with the seller's account may be restricted."  Let's keep hope alive! Paypal is taking action!

r0ro · Answer

You can also report the site here: https://safebrowsing.google.com/safebrowsing/report_phish/?url=http%3A%2F%2Fwww.reservation-concert.com%2F&hl=en to have it blocked on Google.

kék · Answer

WARNING SCAM SITE !!!!!!!!!!!!!!!!!

didine · Answer

Well there you go, I just filed a complaint with PayPal yesterday, thanks to your messages. So thank you. I'm waiting for a response from PayPal. I'm so bummed that my husband's birthday gift is falling through :-(

tourel · Answer

Hello everyone,  I received an email from PayPal telling me that my case has been resolved in my favor and they are refunding my €78.50. I took the opportunity to add a little note to them expressing my hope that all the scammed people they are aware of will also be refunded.

ptitbout07 · Answer

HELLO EVERYONE!!!  Well, I have some good news!! I just received an email from PayPal saying that the case has been resolved in my favor and that all the money will be refunded to my account within 5 days at the latest!! So, with a little patience, everything gets sorted out! So there you go everyone, just hang in there a little longer, it shouldn't be much longer.  Vanessa

h0racio · Answer

Hello everyone, Same for me, it's good: "We were able to recover the amount of 157.00 EUR that was credited to you." Good luck to the others, it will come ;)

Abitbol51 · Answer

Good evening,  Another one, a Paypal claim file opened today for an order from 28/02 for an amount of €174. I am crossing my fingers to recover all of that.

Aurel22 · Answer

Hi there! Well, I'm starting to get scared! I filed my claim with PayPal on March 18, and today, March 29, still nothing! The 10 days have passed! I thought I would get an email from PayPal today!  For those who received the favorable message from PayPal, when did you get it during the day?  Did you do anything other than submit a claim on PayPal? I just did that, I didn't call them, so is that enough?  I hope to hear back soon! when I see that you are all getting reimbursed little by little!  Are there others who made the claim on the 18???  Maybe with Sunday being yesterday, it gets pushed back a day?  Well, I'll keep you updated! XXXXXXXXXXXXXXXXXXX

tourel · Answer

no, for me it's AC/DC, I got taken in because I waited too long. However, for MUSE I have an address but ask to have proof that they have the (s) ticket(s) in their possession and call beforehand, it's more secure. https://www.ebay.fr/sch/i.html?_from=R40&_nkw=muse&_sacat=See-All-Categories&_trksid=p4712.m38.l1313 .

tourel · Answer

For all those who got refunded and are feeling bitter about missing their concert, here are a few addresses, but be careful!  Strange, no news from virginie76330, I think her response was due on the 27th.  http://www.leboncoin.fr/li?q=muse&ca=12_s&th=1&c=35&w=3&ps=&pe=&fu=&gb=&zz=&dn=    http://www.leboncoin.fr/li?q=AC+DC&ca=12_s&th=1&c=35&w=3&ps=&pe=&fu=&gb=&zz=&dn=

virginie76330 · Answer

I discovered this site: http://forum.lesarnaques.com/divers-coups-gueule/reservation-concerts-com-517-t76624.html I posted there, go share your testimonials. Thank you.

virginie76330 · Answer

it's in progress, probably tomorrow or Wednesday.

mimick · Answer

Hello, I was fully refunded today as promised by Paypal. 4 tickets purchased for Muse on March 4th. Claim submitted to Paypal on March 18th. Refund received on March 29th, which is 10 days after the waiting period imposed by Paypal. All's well that ends well. Still, it's a shame about the concert.

virginie76330 · Answer

I was supposed to go with my friend to the ACDC concert on the lawn outside the Stade de France; But I have less luck than him going there now. Because people are dishonest, they resell the tickets on eBay for 2 to 4 times their price. I find that disgusting. Sorry for the expression. And the worst part is that people want the tickets so much that they bid, and it drives the prices up to exorbitant amounts. Anyway, it's great if Muse fans can go.

cramotte · Answer

Hello everyone,  And yet another compensation! Paypal refunded me in full today after their confirmation email received last Friday, March 26th...  Relieved...

Sixtine · Answer

Hello everyone! I'm glad to read your comments because I realize I'm in the same mess as you! I ordered 2 tickets for Muse on March 3rd; still no news! Except of course that the payment has been taken; that works well, on the other hand! What do we do now? Have we really lost everything? :@

Aurel22 · Answer

Sixtine: Did you pay by Paypal??? If so, there’s still a chance you can get a refund! Quickly open a dispute with them, which will automatically turn into a claim! Good luck! We're all in the same boat, even if for some of us we're starting to see the light at the end of the tunnel, there’s still quite a bit left! Don’t give up!

Sixtine · Answer

How should I do that? Open a folder, but how? Thank you

Aurel22 · Answer

Sixtine: Log in to your PayPal account; if you don't have one, create one. Then go to the Resolution Center, click on "report a dispute," and follow the instructions they provide; it's very simple. Alternatively, you can directly call customer service; you'll find the number to contact!  If you can't figure it out, let us know!

Sixtine · Answer

Thank you very much Aurel; it's very kind of you to help me! I was snooping around some sites and there's one that has actually filed a complaint against the site...! So all that's left is to keep our fingers crossed! In any case, thank you very much!

emidrey · Answer

I am in the same situation. I bought two tickets for Muse and nothing, yet the transfer has been debited. I hope that PayPal will refund me the 163 euros. Thank you for your comments that help me a lot.

khephrenette · Answer

Well, I also bought 2 tickets for Muse on 02/27 and I've filed a complaint on PayPal. I don't think I'll get a refund, but I want to look for those scammers, so I'm with you.

virginie76330 · Answer

Hello, For everyone who bought their tickets before 03/01/2010, make sure to file a PayPal claim but check that it hasn't been more than 45 days!!!! Also, alert your bank, file a complaint if you want to be successful, and report the site to the links we provided earlier in my messages: the fraud prevention office in your department and on signal gov I don't know what. We provided everything.  And if everyone does this, believe me, we will have won.

virginie76330 · Answer

I was refunded today by PayPal. But I’m staying with you so that we can shut down this site. !!!!

tourel · Answer

Hello everyone, another good news!   khephrenette, I ordered my ticket on 02/28/10 but I made a complaint on March 16 and I just had my account credited today.  Please be nice and leave a little note on virginie76330's post at the address indicated on page 4, it will help others.  On the other hand, no news from the CCRF in Rouen or from gouv.fr but I'm not worried because the complaint files were already opened before I reported it. I could be wrong, but I think it's intentional for the site to be active, and I believe that PayPal has done what is necessary to prohibit payments as it is not in their interest.

helene · Answer

I have good news! << We have completed our study regarding your case and we have ruled in your favor. We have been able to recover the amount of 157.00 EUR, which has been credited to you. This adjustment may take up to five working days. If the seller still owes you money, we will do everything in our power to recover the balance from them. You can be sure that we will take appropriate measures against the seller if their account provision is insufficient to complete the reimbursement owed to you. The privileges associated with the seller's account may be restricted, among other things.>> We are just waiting for that to be paid! Kisses to all!

stf · Answer

Hello everyone. Quick question, have you ever received this message from PayPal? thanks  Dear PayPal customer:  As part of our security measures, we have recently determined that different computers have accessed your PayPal account without your permission.  We now need to reconfirm your PayPal account information.  Thank you for your understanding in this matter. To confirm your account online:

UriSan · Answer

Hello everyone,  Paypal also informed us yesterday that they ruled in our favor for a refund (at 100%). (11 days after filing the claim)  Good luck to everyone. I remain observant on the subject if anyone else needs help.  UriSan.

Aurel22 · Answer

Here it is, the €143 is in my account! I received the email from PayPal on Monday, they kept their promise, it feels good!  I’m also staying with you, I hope everyone will see their money again!  And for the concerts, well, our bands will surely come back to France one day... and then, we'll make sure to book our tickets early through Fnac or another more reliable site ;-)  Personally, this experience has taught me a lesson anyway!

tourel · Answer

Hello everyone, I see that the good news continues. I was also surveyed; it's when your money is credited to the account. However, the message from PayPal to STF seems suspicious. Does someone have access to your account or what? And for those who are interested, I asked a seller on Le Bon Coin if he could sell me 1 ticket out of the 2; it’s a general admission ticket. He’s asking how much I’m willing to pay. Is anyone interested? I’ll reply to him and give you the link because I’ve already bought from Ontours, so I no longer need it. For the ticket(s), please respond before tonight as I will politely reply to the seller.

Marie · Answer

Me too, I've been taken in. What recourse can we have?

fresh83 · Answer

Hello everyone, we got taken for fools, knowing that the Muse concert at the Stade de France was sold out for a long time... I also reserved 2 tickets for €143 in the gold standing area. Now what we have left to do (since I see that several of us are in the same situation) is to put together a common file with PayPal to have more weight, let me know what you think. Let's be strong and not let ourselves be fooled...

baptval · Answer

Especially don't order from this site, fraudulent site.

tourel · Answer

Did you order?

pierre · Answer

pg : I also got scammed: I ordered 3 tickets for MUSE on June 11: 234 euros ...... I want to file a complaint and request my refund.

tourel · Answer

Hello, what date did you order? I'm asking because I'm trying to find out if the site is still being paid at this time, as quite a few organizations are aware of it; even this forum is on the first page of Google. Have any people been refunded recently?

Raph54 · Answer

Hello, And another one!!! I ordered 2 tickets for the Muse concert on 06/12 on 03/03. My account has been charged, but I still haven't heard anything from them despite two emails asking for an update on my order!!! What a scam!!!  What's the name of the PayPal site where you can open a dispute? ???? Otherwise, we can have recourse to our bank, right????  Thanks in advance for your help....  Let's stick together....

joliefleurdejava2 · Answer

Hey, I also booked 3 tickets for AC/DC on March 4, 2010...209.50€ and still haven’t received anything despite my numerous follow-up emails. It's a big budget for me too! I will also take the necessary steps with the fraud prevention agency and PayPal... but let's not kid ourselves!

stf · Answer

c good, I received the email from PayPal saying that I was going to be refunded, cool! Good luck to everyone!

tourel · Answer

Hello everyone, Raph you have to give the last 4 digits of your card; later you say dispute and you will have someone to talk to. You must be reassured, STF.

virginie76330 · Answer

Hello, yes surprisingly the site is closed, I even saw that the domain name was for sale. But don’t be scared, it could very well reopen another site with a different name, so be careful, and I’ll do the same. Have a nice day.

tourel · Answer

Hello everyone, it's nice to see that our efforts have not been in vain. On Google, the forum's address has remained on the first page, I think it will stay there, and that's a good thing; other people will be wary after visiting the link. For those who haven't been refunded yet and have opened a claim, there shouldn't be any issues. Good luck for the future.

mapie · Answer

and another one as well!! same thing, 2 tickets for Muse ordered on 02/03... I filed a complaint with Paypal. They told me that my payment, which had not yet been debited from my bank account, was blocked until the "seller" responds to them... then apparently they will refund me... I'm waiting!!

Ged0854 · Answer

Here are some clarifications I retrieved by calling Paypal:  For those who purchased their tickets with Paypal after March 1st, the refund is guaranteed. For those who purchased before March 1st, the refund is not guaranteed at 100%, so those who bought before March 1st, wake up and file your complaint, because: Paypal closes files in the order they are received. This means that the first to file a complaint will be the first to be refunded. And the Paypal representative confirmed to me that if you are more than 45 days after the purchase, it's over, you can no longer file a complaint.  Regarding legal responsibility, Paypal is just the payment method, they are not responsible for the content of the sites (basically, anyone can put a "pay me with Paypal" button anywhere, and Paypal handles the payments, but they have no power to shut down a website). So it is necessary to continue filing complaints with the DGCCRF and elsewhere to shut down such sites.  Has anyone received a positive response from a consumer association?

emmafrisquette · Answer

I also ordered 2 tickets for Muse on March 5th, and I just realized it was a scam... I'm so disgusted to have been fooled and especially not being able to go to the concert!!! The catch is that I paid with PayPal credit card, but I just created my account because apparently it wasn't there, so my order doesn't appear in my files... so I doubt I'll get a refund!!!

Sandr37 · Answer

Same for me, two tickets bought at the end of February, we need to unite to make them give back what they took from us.

Maylu · Answer

Hello, oh no, my stomach is all in knots!! I'm still waiting for my tickets for MUSE... apparently I can wait forever.... Paypal is really useless! I've sent plenty of emails and even threatened to contact a consumer protection association.... I find that pathetic...... The concert booking site doesn't even exist anymore!!!!  It's not possible! For me, there's no way I'm letting this go!!!!!!

joliefleurdejava2 · Answer

Hello everyone, I just got PayPal for 3 AC/DC tickets at €209.50 purchased on March 4, 2010. Since I ordered and paid after March 1, 2010, they are going to refund me... so cool, I won't see AC/DC, I'm super disappointed but at least I'll be refunded. Good luck to everyone! If anyone knows where to buy 2 seats but in the stands, I'm interested as it's with my 13-year-old son.

Ontours · Answer

Hello,  It is important when purchasing concert tickets or any purchase in general to check the legal notices on the merchant's website and then verify that the company actually exists!  For your information, Ontours offers packages with transportation and/or accommodation to see Muse and ACDC at Stade de France, ACDC in Nice, Muse at Wembley. We are a real travel agency, we work directly with the producers who know us! We do not sell tickets alone, we sell packages that include the ticket.  Here is our website: www.ontours.fr  Happy browsing and enjoy the spring of concerts  Best regards  The Ontours team

didine · Answer

Hello everyone, Good news, I just got my 85 euros refunded via PayPal. Thanks again to all.

lili44 · Answer

Hello,

I also bought tickets for Muse at the beginning of March and I still haven't heard anything. I would like to get a refund, but how do I do that? Has anyone gone to a consumer protection agency or should we get refunded through PayPal? I have €143 to recover...
Thank you for your help.

khephrenette · Answer

Hello, By reading our comments, you should have all the information. First, you need to file a dispute with PayPal, which will immediately turn it into a claim, and you will have to wait 10 days before getting a response. I assure you, you will probably be refunded very quickly to your account (on the 11th day for me). Also, the fact that you bought your tickets after March 1st automatically covers you. Good luck!

CHANTAL · Answer

PURCHASE OF 2 AC/DC TICKETS AND I GOT SCAMMED BUT PAYPAL REFUNDED ME AFTER I FILED A DISPUTE WITHIN 10 DAYS GOOD LUCK AND CONTACT PAYPAL IMMEDIATELY

sasebsa · Answer

Same here, for me. I bought 2 tickets and I wasn't worried because I thought I would receive the tickets 15 days before the concert. To get a refund, you have to file a dispute on PayPal, which will refund the amount if a lot of people submit a request explaining the scam. In the future, never go through PayPal, because it’s very complicated when there’s a dispute. Good luck because, I think, we won't see the money again.

Punkie · Answer

khephrenette So, as I understand it, you exceeded the 45 days given by PayPal and still got a refund? If that's the case, how did you do it?! Because for me, it's dead from what I understand!

mumu · Answer

May 30, 2010  Hello, I reserved two tickets for the Muse concert (on June 11) on February 28, 2010: I still haven't received the tickets and the website is no longer working... that gives a little idea of the scam. MH

UriSan · Answer

Hello everyone,  2 months after being reimbursed, I received a response by mail today from the DGCCRF (better late than never...) They inform me that the case has been forwarded to the OCLCTIC (Central Office for the Prevention of Cybercrime). For those who have not received a reimbursement and wish to file a complaint, you may contact:  O.C.L.C.T.I.C. 101 Rue des 3 Fontanot 92000 NANTERRE Tel: 01.49.27.49.27  UriSan.

alex · Answer

Help me to get reimbursed, please!! I ordered my tickets on March 5th and I realize today that I have been a victim of a scam!! Since it has been more than 45 days!!! Thank you for telling me how to proceed.

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