FUJITSU AMILO Xa 2528: AVOID AT ALL COSTS

If you're looking for a piece of crap PC, a customer service that treats you like a fool, and an incompetent support service, look no further, I've found and tried it for you: buy Fujitsu. Because with Fujitsu, you won't be disappointed, you'll really get it up the ass.

Crap material, crap customer service ===> QED

I have rarely seen such a cowardly, deceitful, and thieving customer service. Cowardly because they don’t take responsibility for their crappy PCs, deceitful because they promise an exchange in writing and send you back the same PC after 4 months (without warning you so you accept and open the package only to find the same junk inside, making it too late to file any complaints), supposedly repaired PC with a 3-month warranty (which will break down again after these 3 months because it’s the same part from the same supplier and not necessarily new) and thieving because their PCs are not cheap and nothing is done to satisfy the customer according to the prices charged. In short, don’t buy any of their crap, the only way to never deal with this bunch of incompetent fools who think they are smarter. They forget that their livelihood comes from us, former customers, both individuals and professionals, who will never return and who will spread the word so that this brand (if we can even call it that) stops ripping people off. **** To be spread without delay and without moderation****

Hello, I also have an Amilo XA 2528, and I have the same problem. At startup, the fan runs at full speed for 5 seconds and then stops when the screen backlight turns on, but the screen remains black and nothing happens. However, my computer has not been under warranty since December 2009.
I wanted to know if anyone had any news from customer service or if you had a way to solve this problem.
Thank you in advance.

The only solution: a tube of Vaseline, a large trash can, and a little money to buy a new PC. And of course, not one of those Fujitsu crap.

same for me honestly too much crap fudjitsu and on top of that they don't respond!!!

I'm going to give them a gift in ads!!!!

For the price they sell their phones they should offer a warranty exchange for another one!
Plus, a year after the known issue they were still selling the xa 2528 in stores!!!

fudjitsu = crap

If you are looking for a shitty PC, a customer service that treats you like an idiot, and an incompetent after-sales service, look no further, I have found and tried it for you: buy Fujitsu.

@Aurore3066 :)
You know that a manufacturer can very well take advantage of a return for a PC under warranty for a more or less trivial breakdown and take the opportunity to change, without you knowing, one or more parts that they have ultimately discovered to be problematic. This might be what happened to you since it's still under warranty. The difference for most of us is that our PCs break down shortly after the warranty period ends. For me, it was 3 months later. Here, given the number of cases, we're talking about hidden defects, and legally, they have reason to be concerned. Today, they offered to exchange my 17" for a 15.6" that is a bit more powerful. I declined the offer because I want to keep the 17". Negotiations are ongoing for a 17", but I haven't heard back from them since my last email last week. There you go.

I have had the same problem since I bought my Amilo Notebook Li 3910. It has gone for repair three times for the same issue, and no exchange is possible. I couldn't use it, and now it is out of warranty. Do not buy Fujitsu; moreover, the customer service is very dishonest with clients. Definitely do not buy this brand. Oliver

You are absolutely right, Romeo. I'm spreading the word to anyone who will listen that Fujitsu is a big piece of crap, their customer service is also a piece of crap. I had the same experience as you with these b........ Oliver.

Hello everyone, I have the same problem as you. My computer worked for a year and a half and now, since this morning, it's impossible to start. The fan runs at first, then the screen goes black. I went to see a computer technician who told me it was probably the motherboard or the graphics card that was on the motherboard, so whatever happens, the motherboard needs to be replaced. My warranty has expired, so I had no choice. I still sent an email to customer service in an aggressive tone because once is enough, but twice is too much, especially since their model has a defect with the graphics card and the Wi-Fi card. There is an incompatibility between the two cards that causes the PC to crash even more. The only possibility they offered me was to send me a free Wi-Fi router, but with the out-of-bundle charges incurred while calling them, it was hard to ask.

Why delete several interesting and relevant comments, all those sharing their disastrous experiences with Fujitsu's equipment and customer service? Freedom of expression, damn it!!!!

You can always request coverage for a tube of petroleum jelly. Give it a try, it might work; it costs them much less than covering their junk PCs and it's also cheaper than properly operating a nonexistent customer service.

Hello,

I also bought a Fujitsu-Siemens xa 2528

in 2008, zero customer service from both the seller and Fujitsu-Siemens

Am I an idiot? Yes, I am.

My advice / if you want to get screwed, then buy a Fujitsu Siemens with a trash can

Mirina

Here's the translation:

Well, let me tell you about my problem. The issue I just had is that I bought a Fujitsu Siemens Amilo AX2528 two years ago, and the graphics card just failed on me. I called Fujitsu, and they told me that this issue is recognized by their service, but they said they can't cover it since it's been two years since I bought my PC. They only cover a maximum of 18 months. The moral of the story is, if you want to get ripped off, buy a Fujitsu that you'll pay 800 euros for and can use for a maximum of two years before it becomes disposable! Spread the word by copying and pasting.

I'll keep you updated if I can.

Siemens has dropped Fujitsu, and it's for a reason! And I haven't seen any Fujitsu on the shelves for quite a while now!!! The ship is sinking, and that's just fine.

The chips that heat up as you say, it's not Fujitsu that manufactures them, so this issue must also affect other brands.
Nvidia is starting to annoy a lot of people, it's incredible that the number one graphics card manufacturer makes such blunders.
Anyway, I'm going to prioritize ATI from now on (even if it's not the best for Linux).

Same laptop, dead 1 year and 3 months later. Warning signs: fan running almost all the time before the graphics card failed.
However, immediate support from the manufacturer. Received an email with a document discussing a PC exchange to sign + a Chronopost shipping label, package sent the next day at their expense. In repair for 10 days (work tracking online).
Exchange / repair? I don’t know yet, actually. Wait and see
A refund would be ideal because I’m disappointed with this brand.
True anecdote: the desktop PCs at my work are from this brand (which is why it influenced my choice back then) and they're failing one after another (5 today) over the past few weeks.

The video card of my FUJITSU AMILO Xa 2528 failed after 2 years yesterday. The warranty has expired, and the price of a card is over €200. Fujitsu is charging me astronomical fees for the repair because it's no longer under warranty.
Poor customer service, I do not recommend this brand at all.