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My PC shuts down when I plug in my iPhone

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lilounotoobad Posted messages 110 Status Member -  
lilounotoobad Posted messages 110 Status Member -
Hello,
Everything is said in the message, it worked very well at the beginning and since then nothing, it shuts down everything and when I use iTunes alone it works perfectly.
Sorry if my message is redundant but I checked several posts and couldn't find any information.

Thank you for your help.
Configuration: Windows XP Firefox 3.0.7

15 answers

  1.
    lilounotoobad Posted messages 110 Status Member 1
     
    In fact, for more precision, when I plug in the USB cable, instead of showing me "iPhone detected," it says "digital camera detected" and then turns off.
    Is there really no one who can help me??
    10
  2. squalloo Posted messages 55 Status Member 9
     
    It seems to me that it happened to me with my girlfriend's iPhone (bought in Dubai) I had to do a trick with iTunes but it was actually due to the messed-up language sync (my computer was running Windows 7 in English and the phone was in German).
    2
    1. lilounotoobad Posted messages 110 Status Member 1
       
      It's true that before I did a sync that worked, I created a ringtone and to have it on the iPhone, I synced it, but well, it worked very well for a while and then nothing.
      0
  3. lilounotoobad Posted messages 110 Status Member 1
     
    I tried with another PC and it works, so the problem seems to come from my PC. Does anyone have a solution or idea? Thank you.
    2
  4. lilounotoobad Posted messages 110 Status Member 1
     
    So, here it is, I had to call Apple this morning and the technician told me it could be coming from my webcam and that I needed to update the drivers. Doing that partially resolved my issue.
    Let me explain: now when I connect my iPhone, it no longer shuts down the PC, but when I start the restoration via recovery mode (since iTunes still doesn't recognize it), I get an error message (1611).

    While browsing the forum and Apple's help on USB ports, I followed all the recommended steps and I want to update my USB drivers, which I tried through Windows (but it's impossible). I wanted to do it through touslesdrivers.com
    but I don't know the names of my drivers.

    So my question is, how can I do that?
    Thank you for your help.
    1
  6. lilounotoobad Posted messages 110 Status Member 1
     
    Is there anyone to help me????
    0
  7. M@thew
     
    Hello! What version of iTunes do you have?
    --
    We all learned one day that we should never forget...
    0
    1. lilounotoobad Posted messages 110 Status Member 1
       
      The last one, 8.1, I downloaded yesterday.
      0
  8. lilounotoobad Posted messages 110 Status Member 1
     
    Actually, I uninstalled iTunes and deleted it, then I downloaded it again to reinstall it. But with no success, I uninstalled it and connected the USB cable to see if it was really iTunes, and it also turned off the PC on another USB port as well. I don't know what to do anymore.

    Thank you for your help.
    0
  9. lilounotoobad Posted messages 110 Status Member 1
     
    Well, I just uninstalled everything, iTunes, QuickTime, Apple Mobile Device, and this time when I connect my iPhone to my PC, it recognizes it and asks me how I want to install it, and it no longer shuts down and even charges my battery unlike before.

    So my problem comes from my iTunes, right? What I don't understand is that I re-downloaded the latest version (8.1). So is it possible that there's a conflict with my iPhone, and if so, could it cause the sudden shutdown of the PC?
    I don't know what to do anymore; all my USB ports are 2.0, and I've done all the manipulations (at least I believe) that I could find in the posts.

    If anyone sees what I might have missed, please let me know because I've been at it since this morning with no success..
    0
  10. lilounotoobad Posted messages 110 Status Member 1
     
    Is there no one who could help me? I'm desperate!
    0
  11. M@thew
     
    I could help you around 3 PM... right now I don't have the time!!! Sorry!
    --
    We all learned one day, we should never forget it...
    0
    1. lilounotoobad Posted messages 110 Status Member 1
       
      Okay, thank you, see you later.
      0
  12. M@thew
     
    I will be late, at the same time it's Sunday...
    I have passed the case to the community, surely one of them
    will find the solution...
    I'll be back later!!!
    --
    We all learned one day, we should never forget it...
    0
  13. lilounotoobad Posted messages 110 Status Member 1
     
    Yes, I know, I totally understand!! In any case, thank you.
    0
    1. doubie Posted messages 3813 Registration date   Status Member Last intervention   16
       
      I had the same problem with iTunes for my free music
      my music player uses Windows Media for my music.
      So isolate it so it works and set it aside.
      --
      Every person, every event in your life, is there because you attracted them there.
      What you choose to do with them is up to you.
      0
      1. lilounotoobad Posted messages 110 Status Member 1 > doubie Posted messages 3813 Registration date   Status Member Last intervention  
         
        Hello, what do you mean by isolating him?
        0
  14. gabylyne
     
    Hello, I have the same problem!!! And now I’m losing it, I just got my iPhone and I also got my PC back, but as soon as I plug my iPhone into my PC, everything crashes and it turns off!! Does anyone know what this could be due to??? Thanks
    0
  15. lilounotoobad Posted messages 110 Status Member 1
     
    It's all good, problem solved after the umpteenth reinstallation of iTunes, the umpteenth update of my USB port, and a restoration at my neighbor's; iTunes finally recognized my iPhone and was able to restore it from my PC!!

    Thank you very much to those who helped me, as well as the very useful forum posts!!
    0
    1. choupikette
       
      Hello,

      I have the same problem and I've been struggling with SFR for over 2 months. Can you please tell me exactly what you did? I'm going crazy!!!!
      0
  16. lilounotoobad Posted messages 110 Status Member 1
     
    The problem was solved by doing a full restore of my computer and since then no more issues..
    Well, I didn't do it just for my iPhone, you know, but because my computer was too slow, too many viruses, etc..
    0