Reset Issue

When you go to the proposed site, what does it say?

Hello,

Normal… you must have BitLocker somewhere.

So, you'll need a BitLocker recovery key to reset the PC.

You should go to the relevant link and find the information regarding your BitLocker key.

I quote:

If your computer is not connected to a domain

Your BitLocker recovery key may have been saved in several locations. Here are some locations to check:

Your online Microsoft account. This option is only available on computers that do not belong to a domain. To get your recovery key, go to BitLocker recovery keys.

A saved copy of the recovery key. You may have saved a copy of the BitLocker recovery key in a file, on a USB flash drive, or printed a paper copy.

If you saved the key in a file or printed it, locate the copy, follow the instructions on your locked computer, and then enter your key at the prompt.

If you saved the key on a USB flash drive, insert the flash drive and follow the instructions on your computer. (If you saved the recovery key as a file on the flash drive, you must open the file and manually enter the recovery key.)

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