IT Support Technician

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Hello,
I would like to know what the career opportunities are after a Professional Title in IT Support Technician
because I have the possibility to enter this field soon!
Thank you!

56 answers

  1. So I'm stepping up.
    I took this training a few years ago. At the end of the training, after about ten applications, I was hired in a private hospital IT department. A year later, I became the head of that department.

    So those who attempt to say that this title is useless are those who have NOTHING to do in the field of IT.
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    1. I want to clarify, just like Akula.
      After 3 months of intensive research, I have, at the beginning of this year, a first position as a temporary worker that corresponds to the title in the nomenclature. For more details about the duration of my assignment:
      1 week of trial
      3 months of fixed-term contract
      Extension of my fixed-term contract for 6 months with a permanent contract in sight if I do well.
      Specifically, I am a support technician for the hotline; it may not be paradise, as it requires organization and commitment, but it is really interesting to work and, moreover, to learn about network and application protocols.
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  2. Hello,

    In fact, it's quite simple: after a title (AFPA I suppose, or something else...) of TAI, it's guaranteed ANPE and for a long time, or at best a miserable precarious job (a subsidized contract like CAE...).
    I'm telling you this because it's exactly my case, I have this title and there's no IT job with it, companies only hire starting from BAC+2, strict strict minimum.
    Move on, it's good advice, and find a BAC+2 training (professional title TSSI or TSGRI).
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    1. How? I just received the alert. Your response to Zone-swap dates back a few months but I imagine it is still relevant; especially since I am also undergoing a skills assessment, and the conclusion seems to lean towards a TAI (AFPA).
      And you say that it's a guaranteed failure? This diploma would correspond to a technician (after-sales) or independent technician, self-employed. Please clarify whether you have a literary background (like me) or a scientific one like the majority of those aiming for IT jobs. I am approaching my forties (reorientation) and considering this sector which should develop in the future. I agree with BAC+2 but with and THROUGH experience. Don't you consider this possibility of progression?
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    2. @wikiveilleI have a literary background.
      And I confirm what I said.
      I'm not the only person in this situation, apparently.
      Besides, I am currently doing a two-year degree in TSSI, after a year of unemployment following my previous training in TAI. I did find a job in a college, but it was a part-time aided contract (CAE) at minimum wage on a one-year fixed-term contract...
      After a year of job searching, practically never any responses or negative ones. To work as a TAI, a two-year degree is required.

      --
      "The hell of the poor is made for the paradise of the rich."

      Victor Hugo
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  3. I strongly advise against this diploma for several reasons:

    - All the courses for the professional title of TAI are almost copied from websites dealing with computing, which means you can learn at home, it amounts to the same thing.

    - The teachers do not really supervise the trainees, they give the courses they were provided with, they assign the practical work they were given and that’s it.

    - The grading follow-up is extremely improvable: there’s no need to be good throughout the training to pass your title, you can fail the year and still pass the final exam which is the only thing that counts, even if it’s made to believe that grading is important, which is obviously false.

    - The trainee follow-up is improvable: it is stated at the beginning of the training that attending classes is mandatory, but that is not the case. You can be absent from classes for several months without any problem, and this will not affect your internship year.

    - The final exam to obtain the title is conducted based on the person's attitude. If you fail your exam but are likable, you will still receive the title.

    - Lastly, do not expect to find work, especially with this title in a sector that is in crisis, due to too many job seekers in this field and job offers being minimal, requiring at least a BAC +2 with experience only.

    So to conclude, best to avoid.
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    1. Hello,
      I completely agree with you, I completed this training and just obtained my diploma and what you are enumerating is the truth.
      In the end, if you’re lucky, you’ll be hired by the company where you did your internships.

      Otherwise, hello the unemployment office, and you wait and feel depressed because either you pursue further training but then you have to wait again or you go back to what you were doing before.

      Huge disappointment from this training.
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    2. @nenetteHi, could you please give me information about this training? Thank you.
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    3. I find all of you very negative... With a TAI certification, one can find a job, and a good one! You just have to get motivated and know how to make a proper CV and cover letter... But first, you need to know how to write properly, which doesn't seem to be the case for those who criticize... What do you think? That with a 9th-grade level or a literary baccalaureate, you can tackle a TSSI training program without prerequisites or basic skills??? Come on, stop dreaming! Don't discourage those who are pursuing this TAI program. It's a first level of competence; afterwards, those who wish can advance to a TSSI certification or something else. Training requires preparation! A professional project does too. And if the trainer is useless, well, that needs to be said (but it's so much easier to say that a teacher is terrible rather than to look at one's own incompetence!). Come on, guys! Those who want to do this TAI program, go for it! There's no secret: when you learn, you also have to work! And in this profession, you keep learning since everything is constantly evolving. I thank AFPA. Not only is the TAI training free for job seekers, but you also receive financial support, there’s a cafeteria on site (don’t look for a gourmet restaurant, we’re in training!), and there is the possibility of free accommodation. It’s not everywhere that this opportunity is offered. Make the most of it, because soon, you'll find cheap training programs everywhere... I find the comments from those who failed the exam or couldn’t sell themselves during their job search to be stupid and disgraceful. When you fail or don’t succeed, you need to be able to re-evaluate yourself before looking for blame elsewhere. Good luck to those considering TAI training, because yes, there is work to be done, but fight to achieve it. We should not give up on our dreams or projects because of three frustrated idiots.
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  4. Good evening

    I am currently taking this training with EUROFORM, and I am very disappointed.
    The courses are complete nonsense.

    We spend days doing nothing.

    And when we have practical work to do, we have to figure it out on our own.

    They promised us plenty of job opportunities at the end of this training, but clearly, it's all nonsense.

    I am wasting my time.

    TRAINING TO AVOID AT ALL COSTS.
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    1. It's clear that Euroform is not recommended; the teacher is incompetent and gives the title to whomever he wants.
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  5. I confirm pretty much everything that has been said about the T.A.I training from afpa... Finding a job is a nightmare, well it depends on the department but in mine there's nothing at all.

    And most require at least a bac +2, and sometimes frankly, the bac +2 is ridiculous, because it's within reach of a T.A.I (bac level)... There you go, I'm venting my frustration...

    On the other hand, it's great for learning a lot of things, and that's nice. I learned a tremendous amount during this training. But there you go, no job.

    And as for the exam juries, I don't quite agree that it works based on who you know, but then again it definitely depends on the jury.

    Do TSSI if you can. For me, the psychologist told me I was too incompetent to do TSSI, so I guess I have to rethink everything and say goodbye to the bac +2 training. If this continues, I might start my own business.

    Nevertheless, according to the psychologists, I wasn't capable or was on the verge of doing TAI, and I didn't face any major difficulties, and I got my certificate so... They can go to hell those afpa psychologists!!

    There you go, I've aired my grievances!!
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    1. Hello, there have been no psychological tests for entry since May!
      Best regards
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  6. If you're looking for specific information about careers in IT, I recommend the Passinformatique site, which is very comprehensive https://talentsdunumerique.com/
    If you're also looking for information on technological innovations related to IT careers, the Changeurs de monde site http://www.changeursdemonde.com features interviews with professionals and students in IT fields.
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    1. It seems like you were paid for your conversation!
      I won't be discouraged!
      I just took the psychotechnical tests for this training...
      (which I'm not sure I passed...)
      It's a diploma at the high school level; it's true it may seem light to become a computer scientist...
      But don't forget the service aspect...
      MY COMPUTER IS BROKEN
      IT NEEDS TO BE FIXED......
      You know what I mean.......
      "TECHNICIAN" OF "ASSISTANCE" IN "COMPUTING"..........
      Anyway, I believe in it...
      FILOMAT
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      1. your reasoning only works if you plan to start your own business.
        otherwise, with a T.A.I professional title, you'll have a hard time finding a job since the minimum requirement is a BTS.

        moreover, this training is useless. since October, I’ve mostly been doing tutorials.

        there were 14 of us at the start; today, if we have 5 a day, it’s a lot.

        don't go, you'll waste your time.
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      2. @choucroute garnieHi, the purpose of the training is to create feedback and tutorials so that if you have done it, understood it, and are able to explain how to do it to others.
        Best regards
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    2. A computer scientist is a professional with a real scientific culture. In the description of this degree, it trains at most enlightened amateurs.
      Too many of these so-called pros go to people's houses to preach the good word, disparaging real pros while having no serious knowledge. They cause a tremendous disservice to the profession.
      To become a computer scientist: Start by building a solid culture by reading, for example, "Computer Architecture" by Andrew Tanenbaum or his work on networks. Educate yourself seriously, particularly through CNAM, which offers state diplomas.
      You can't create an IT company with just a few notions, just as you don't become a doctor just because you know how to apply a bandage. The only solution is to educate yourself and have a true passion for the profession and its complexity. It's not for nothing that the minimum requirement is a bac+2. Computer science is a true science that demands solid foundations whether you are a technician (bac+2), an engineer (bac+5), or a doctor (in computer science, of course - bac+7).
      Good luck.
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      1. You say:
        A computer scientist is a professional with a real scientific culture. In the description of this degree, it trains at most enlightened amateurs.

        I reply LOL
        I am a TAI and during my internship I taught things to experienced BTS students!!!

        You say:
        Too many of these so-called professionals go to people preaching the good word, disparaging the real pros while having no serious knowledge. They do a monstrous disservice to the profession.

        I reply:
        True, we must be honest in IT, there are more pseudo pros than we think, however, learn to write, my guy, before asking who is doing harm!

        You say:
        To become a computer scientist: Start by developing a solid culture

        I reply:
        Thankfully we are told that LOL

        Anyway, just another fool who thinks he’s a jet plane.

        The TAI title lacks recognition, that's for sure, due to those who give the degree to people who are not up to the mark. Personally, what amused me the most is the jury guy who also considered himself a pro, except that the little TAI really schooled him on NTFS rights or how a printer works.
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      2. @TAI 2008Your message only confirms what I'm saying. It's not enough to know how to set two NTFS permissions to be a computer scientist, which you brag about.
        Furthermore, it shows your stupidity through insults and an incredible inability to understand written text.
        Finally, no one knows everything in IT - which you seem to believe - and a good computer scientist must also be able to question themselves, which apparently is not the case for you.
        So, safe travels.
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      3. I am the owner of a company with 36 computer scientists, and they are the only ones who have knowledge of their trade, which is a sort of AI.
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      4. +1 Mr Jendre. It's frankly pointless to fight over who has the biggest... What I observe is that there is truth in the texts of both Niko and TAI2008. But I also find a hint of pretentiousness, and a lot of generalizations. We can't generalize. In every profession, there are people with narrow minds. In fact, it's not really a question of profession but more about personality. In every field, there is the same percentage of idiots, and that percentage is the same as that on the planet, period. It's not our diploma that makes us stupid and closed-minded; that is something that needs to be worked on, especially BEFORE integrating into society, when we are young... and even throughout life, in fact. But anyway...
        All this to say that there are ways to express oneself and that making generalizations always leads to erroneous results...
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      5. @dabigbenAnd what if we looked for what brings us together by comparing our spelling mistakes, instead of dividing ourselves over non-issues???
        We can find skilled individuals (...) and vice versa in every field, it all depends on the passion with which we practice our profession.

        I am an IT teacher in BTS SIO (the new one) AND in TAI.
        I notice that the difference is more relational and that TAI students have a more practical sense of service than BTS students, who are more theoretical, but both complement each other quite well.

        In life, there are 10 groups of people... and I'm not talking in binaries!
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    3. Well, given the responses, it's clear that these are scammers trying to attract people to their training other than TAI. They are tearing down this training to dissuade people from going there and direct them to themselves... it's really pathetic.
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      1. It remains that I have been in this training for 10 months, and I've been bored, apart from doing tutorials that's all we've done.....

        I still insist that this training is useless and provides nothing.

        Perhaps a few years ago, this training could lead to a job, but today, the minimum level required is a BTS.

        So yes, it benefits some,......I’m talking about the training organizations that are paid a fortune to deliver this training and who, once the trainees are present, do nothing, no classes, no follow-up, nothing.

        So those who don't believe the people above and myself, take this training, and I'll meet you right here, and we can talk about it.....

        But we warned you.
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        1. I graduated with my TAI diploma last year and I have been working in a shop since then.
          I have nothing to say against this training.

          Thanks to all my trainers in Toulon.
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          1. I am currently taking this training in Toulon, but with a different organization than AFPA.

            I can tell you that it's a complete mess.

            I am very worried about what comes next.
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        2. I'm a bit confused with all the statements you're making about AFPA. I'm about to apply, and seeing all this makes me doubt sending my application.
          Can someone tell me if it's really worth it?

          Thank you in advance for your replies.
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          1. I start on September 21 at AFPA in Bègles, but I would like to know the entry level. Is this training suitable for beginners? Thank you.
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            1. Uh, the start date for this training in Bègles is September 14th ;) I’ll be there too, so we'll probably see each other since there will be 13 of us ;)

              See you soon!
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          2. I am currently doing an internship at TAI in Bègles (Bordeaux). I reiterate that TAI training is awful, awful, and awful again.
            It’s complete nonsense..... The training days have no courses, the trainer is barely engaged, there’s no support (figure it out yourself and if you don’t know, go on Google), Oh wait!!!! There are continuous reading courses available if you want with quizzes at your disposal but no corrections from the trainer.
            In terms of employers, that’s all you have!!! You don’t even have a Bac +2, so they’re not interested!!!!
            Back to the level of classes, if you’re bored, you do what all the interns do, you play games to fill your days and take smoke breaks if you’re a smoker.
            It’s really nonsense!!!!
            We give hope to people to advance in their professional lives, and in the end, you have nothing, just an illusion.
            I’m telling you, if you have a choice, choose something else.
            They charge you 15,000 euros for training to promise you an internship with a qualifying exam, and you come out just as you entered.
            Good luck to the next ones, and don’t forget to bring coffee with you, it might come in handy.
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            1. It also depends on the trainer (a bit, yes) but overall he doesn't say complete nonsense (I'm in the same class).
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          3. A training unworthy of the hype surrounding it. Obsolete materials; the trainer "on vacation" and total autonomy. About 15,000 euros; that's a high price for incompetence upon completion..... all that just to not find a job afterwards!!! A loss of approximately 10 months.... Maybe (surely) I would learn more in a company...
            Don't look any further to understand why AFPA is failing: laxity + incompetence = loss of time (and money)....
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            1. I finished this training in July.
              Since then, I have been actively looking for a job (about 200 CV and cover letter submissions, along with applications to job agencies and temporary work agencies).

              But nothing, nothing, nothing.

              The first level required is the BTS.

              To all those considering this training, run away.
              I spent 10 months doing nothing, and after getting the certification, there's nothing.

              IT'S COMPLETE NONSENSE.
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              1. Hello everyone,

                I am currently in tai and here is my opinion:
                - lack of budget leading to a lack of equipment to work with (since training is under the supervision of the regions)
                - lack of training time as it has been reduced from 11 to 9 months
                - lack of time since trainees have different levels of knowledge due to the selection method of organizations (strength tests for some and open days for others) causing slow progress in "classes".
                - A little war among trainers (since there are 2 tai running simultaneously) which creates a huge difference in equipment from one tai to another.
                - regarding the classes:
                > total or almost total autonomy
                > methodology not suited to the varying levels of trainees (or maybe poor teaching methodology; I'm not here to debate this)
                > some classes are outdated compared to today's technology and need to be adjusted on the fly, which consequently leads to discrepancies between what we learn in class and what is seen in the end-of-module assessments (MCQs).

                We have just finished module 2 on communication and are starting module 3 on networks (in terms of maintenance, do not confuse with the training for the network).
                The communication classes are laughable in some cases since they are intended for the hotline, so imagine the MCQ questions! For example: when should we answer the phone when it rings? 1st, 2nd, 3rd, or 4th ring?
                ...
                The network being more complex, trainees focus on the topic but feel demoralized since nothing improves.

                I would like to remind you that this is my personal view of the current situation.
                For those considering it, equip yourselves with books to follow the classes in parallel, as well as an old computer (for those who can) to work on at home.
                I would also suggest bringing along some hobbies just in case.

                Hoping to have shed some light on a few paths!!
                Bye :)
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              2. @bradiusI started my training on September 14 in Bègles in the first week it was great with a teacher, in the second week we changed teachers and that's when the big slacking began, we do nothing during our days, the teacher is absent most of the time, he just shows up to give us a handout and then he leaves! Let's hope the following weeks will be better because right now it's not great, I could do better at home! There are 13 of us in the program and we're all 13 feeling frustrated with the current system! Anyway, the smoke breaks keep piling up throughout the day, that's all we're doing!
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              3. @laglandewe told you so.
                now this training is going to be a game of constant patience.

                and the worst part is that in the end......you can't find a job because you don't have the level.

                good luck
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            2. If I may...

              I won’t make any comments about motivation, because it seems strong in all the examples we've seen.

              On the other hand, I would tend to add: be curious and show initiative!

              The professor isn't there most of the time? So what? Are the rooms closed? No! Create your own exercises, challenge each other: here, you give me 10 minutes, I'll go make a simple breakdown on this PC, the first one to find it gets a coffee! SHOW INITIATIVE!

              The handouts are awful? Well, let them only serve as a base for digging deeper! Even if it’s bad, I still hope there's at least some content. You have to deepen that content, always try to go further, BE CURIOUS!

              As for explaining things to Bac+2 students, it’s not a generalization, but it’s not untrue either. Today, aside from some exceptions, the diploma is just the membership card to enter the club. After that, you have to prove yourself.

              But in any case, keep this in mind: Curiosity and Initiative!

              I was an operations manager for years in environments with strong production constraints. There's nothing more frustrating than the tech who comes to you saying, "uh, I'm done, what do I do now?"...

              Good luck to everyone!
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              1. Doing your own exercises??? Sorry; but at 15,000 euros for the training, the least you can expect is some support. I don't have all the answers and the trainer is there to (theoretically) guide us to avoid dead ends. Let's be clear: this training does not lead to any jobs (just look at the job search volume for TAI with no responses) and the knowledge acquired at the end of this program also depends on the foundations learned. Without support and direction, we can't invent them!!!
                PS: your example about tech would be relevant if it didn't ONLY concern the world of work. We're in training here, not at the "Club Med" for trainers!!!
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            3. BugCrusher is right. In fact, that's the only way to get by.

              But depending on your baseline level upon entry, there are things you cannot guess.

              And that's where the problem of guidance is lacking. There is hardly any management or pedagogy.

              Then comes the issue of motivation, because getting up in the morning to lock yourself in a room and figure things out on your own with Google.

              In the short term, it becomes difficult.

              No, this training is definitely not worth it.

              Internship periods are essential for learning.

              And above all, as BugCrusher says, BE PROACTIVE, BE CURIOUS, while you can.
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              1. @choucroutte garnie and Big Crusher.

                You guys need to come back down to earth. We're talking about training, and we're not in the working world that we know perfectly well, since for most of us, we already have at least 15 years in the workforce.

                Curiosity and initiative have very little place, in my opinion, in a training program that costs 15,000€. We are a class of 13 students. Do you see the money AFPA is making from this? Do you get the picture?? E

                195,000€ on the table and still, we would need to show initiative and curiosity, which basically means doing the teacher's job? Come on, let's be serious for five minutes and realistic. And on top of that, we should pay for the coffee of the one who finds the problem (that's hilarious... of course, I understood the example, but it's still funny)?? Knowing that they are taking on two classes, we end up with a total of 390,000€ for outdated equipment as well.

                If I were to show the initiative and curiosity you talk about, I would train at home quietly with, if possible, the 15,000€ the state puts on the table, in my pocket. At that price, I should be able to find some nice books and pay for a few coffees for whoever kindly helps me with issues on my PC!

                Have a good day anyway, and with that, I'm off to FNAC to buy the Network for Dummies.
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                1. response to DubMan.

                  It's true that it's shameful, but you either accept it and make do while taking advantage of their gear to try some things, or you go and do nothing and spend your time complaining...

                  But I'm sure you understood what we said because "you're going to Fnac to buy me the 'Network for Dummies' book."

                  That's some initiative, my friend. Well done.
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              2. Thank you for the encouragement, Choucroutte Garnie! ;-)

                By the way, the book I'm referring to is quite well done... for network dummies like me :D.

                There you go, it was just a little rant, nothing more.

                Have a nice day!
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                1. Good luck to you.
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