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Computer frozen

jcv44 -  

Hello,

my wife's computer is locked by Microsoft Defender Threats with a voice message providing the Windows Security support number 0970384426

what should we do because the computer is locked even after shutting it down it reappears

help!!!!


4 answers

  1.  fabul Moderator

    Hello,

    These are scams, false alerts, you might be able to get out of it maybe with

    https://www.commentcamarche.net/applis-sites/applications/28917-desactiver-les-notifications-des-sites-web-dans-un-navigateur/

    Or by force closing the concerned browser with Ctrl+Alt+Delete > Task Manager.

    Or if you can find a way, check the PC like this :

    https://forums.commentcamarche.net/forum/affich-38206831-alors-vous-voulez-supprimer-les-virus-vous-meme-comment

    1.  billmaxime Contributor

      hi

      on the PC in question, do this:

      press CTRL+ALT+DEL OR DELETE

      in the page that opens, click on ==> task manager

      in the page that opens, find your browser and click on it to highlight it

      then click on ==> end task

      restart the PC and everything will be fine

      see you later

      1.  fabul Moderator

        Hello Billmaxime,

        He says that even after closing the computer, it reappears.

        I think we need to reset Firefox or Chrome.

        If you want to reset Firefox

        Save the bookmarks from the history, Import and backups < Important (Or recover from the bookmarksbackup folder of the profile)

        Download the Firefox setup, https://www.mozilla.org/fr/firefox/all/

        Uninstall it, then in your Windows start menu search bar, type %AppData%

        Rename the Mozilla folder to > Mozilla.OLD (Backup of the profile to be deleted later)

        In the Windows start menu search bar, type %LocalAppData%

        Delete the Mozilla folder

        Reinstall Firefox, import the bookmarks.

        To reset Google Chrome

        You can download the Offline setup of Chrome under Install Chrome Offline > alternative installation file for Chrome

        https://support.google.com/chrome/answer/95346?hl=fr&co=GENIE.Platform%3DDesktop

        Export the Chrome favorites (Important) via the 3 dots Favorites and lists > Bookmark Manager > the 3 dots below

        Uninstall Chrome through the control panel > Programs and features

        Then search for %LocalAppData% and rename the Google folder to > Google.OLD (Backup of the profile to be deleted later)

        Reinstall Chrome and import the favorites

        1.  billmaxime Contributor

          Hello Fabul,

          He says that even after closing the computer, it reappears

          it's normal if he doesn't perform the action to stop the process

          click on the CTRL+ALT+DEL OR DELETE keys

          in the page that opens, click on ==> task manager

          in the page that opens, locate your browser and click on it to highlight it

          then, click on ==> end task

          restart the PC and everything will be fine

          @+

        2.  fabul Moderator
          @billmaxime

          To avoid this kind of problems, you need to use an ad or script blocker.

          I prefer NoScript, with an intelligent blocking of everything except what we unblock (Our known sites).

          I would redirect to the Browser forum, but we don't know which browser it is about.

          @+