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Computer frozen

jcv44 -  

Hello,

my wife's computer is locked by Microsoft Defender Threats with a voice message providing the Windows Security support number 0970384426

what should we do because the computer is locked even after shutting it down it reappears

help!!!!


4 answers

  3.  billmaxime

    hi

    on the PC in question, do this:

    press CTRL+ALT+DEL OR DELETE

    in the page that opens, click on ==> task manager

    in the page that opens, find your browser and click on it to highlight it

    then click on ==> end task

    restart the PC and everything will be fine

    see you later

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    1. fabul Moderator

      Hello Billmaxime,

      He says that even after closing the computer, it reappears.

      I think we need to reset Firefox or Chrome.

      If you want to reset Firefox

      Save the bookmarks from the history, Import and backups < Important (Or recover from the bookmarksbackup folder of the profile)

      Download the Firefox setup, https://www.mozilla.org/fr/firefox/all/

      Uninstall it, then in your Windows start menu search bar, type %AppData%

      Rename the Mozilla folder to > Mozilla.OLD (Backup of the profile to be deleted later)

      In the Windows start menu search bar, type %LocalAppData%

      Delete the Mozilla folder

      Reinstall Firefox, import the bookmarks.

      To reset Google Chrome

      You can download the Offline setup of Chrome under Install Chrome Offline > alternative installation file for Chrome

      https://support.google.com/chrome/answer/95346?hl=fr&co=GENIE.Platform%3DDesktop

      Export the Chrome favorites (Important) via the 3 dots Favorites and lists > Bookmark Manager > the 3 dots below

      Uninstall Chrome through the control panel > Programs and features

      Then search for %LocalAppData% and rename the Google folder to > Google.OLD (Backup of the profile to be deleted later)

      Reinstall Chrome and import the favorites

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      1. billmaxime

        Hello Fabul,

        He says that even after closing the computer, it reappears

        it's normal if he doesn't perform the action to stop the process

        click on the CTRL+ALT+DEL OR DELETE keys

        in the page that opens, click on ==> task manager

        in the page that opens, locate your browser and click on it to highlight it

        then, click on ==> end task

        restart the PC and everything will be fine

        @+

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      2. fabul Moderator
        @billmaxime

        To avoid this kind of problems, you need to use an ad or script blocker.

        I prefer NoScript, with an intelligent blocking of everything except what we unblock (Our known sites).

        I would redirect to the Browser forum, but we don't know which browser it is about.

        @+

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