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Computer frozen

jcv44 Posted messages 29 Status Member -  
fabul Posted messages 42203 Registration date   Status Moderator Last intervention   -

Hello,

my wife's computer is locked by Microsoft Defender Threats with a voice message providing the Windows Security support number 0970384426

what should we do because the computer is locked even after shutting it down it reappears

help!!!!


4 answers

  2.
    fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071
     

    Hello,

    These are scams, false alerts, you might be able to get out of it maybe with

    https://www.commentcamarche.net/applis-sites/applications/28917-desactiver-les-notifications-des-sites-web-dans-un-navigateur/

    Or by force closing the concerned browser with Ctrl+Alt+Delete > Task Manager.

    Or if you can find a way, check the PC like this :

    https://forums.commentcamarche.net/forum/affich-38206831-alors-vous-voulez-supprimer-les-virus-vous-meme-comment

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  3. billmaxime Posted messages 50525 Registration date   Status Contributor Last intervention   6 152
     

    hi

    on the PC in question, do this:

    press CTRL+ALT+DEL OR DELETE

    in the page that opens, click on ==> task manager

    in the page that opens, find your browser and click on it to highlight it

    then click on ==> end task

    restart the PC and everything will be fine

    see you later

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  4. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071
     

    Hello Billmaxime,

    He says that even after closing the computer, it reappears.

    I think we need to reset Firefox or Chrome.

    If you want to reset Firefox

    Save the bookmarks from the history, Import and backups < Important (Or recover from the bookmarksbackup folder of the profile)

    Download the Firefox setup, https://www.mozilla.org/fr/firefox/all/

    Uninstall it, then in your Windows start menu search bar, type %AppData%

    Rename the Mozilla folder to > Mozilla.OLD (Backup of the profile to be deleted later)

    In the Windows start menu search bar, type %LocalAppData%

    Delete the Mozilla folder

    Reinstall Firefox, import the bookmarks.

    To reset Google Chrome

    You can download the Offline setup of Chrome under Install Chrome Offline > alternative installation file for Chrome

    https://support.google.com/chrome/answer/95346?hl=fr&co=GENIE.Platform%3DDesktop

    Export the Chrome favorites (Important) via the 3 dots Favorites and lists > Bookmark Manager > the 3 dots below

    Uninstall Chrome through the control panel > Programs and features

    Then search for %LocalAppData% and rename the Google folder to > Google.OLD (Backup of the profile to be deleted later)

    Reinstall Chrome and import the favorites

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    1. billmaxime Posted messages 50525 Registration date   Status Contributor Last intervention   6 152
       

      Hello Fabul,

      He says that even after closing the computer, it reappears

      it's normal if he doesn't perform the action to stop the process

      click on the CTRL+ALT+DEL OR DELETE keys

      in the page that opens, click on ==> task manager

      in the page that opens, locate your browser and click on it to highlight it

      then, click on ==> end task

      restart the PC and everything will be fine

      @+

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      1. fabul Posted messages 42203 Registration date   Status Moderator Last intervention   6 071 > billmaxime Posted messages 50525 Registration date   Status Contributor Last intervention  
         

        To avoid this kind of problems, you need to use an ad or script blocker.

        I prefer NoScript, with an intelligent blocking of everything except what we unblock (Our known sites).

        I would redirect to the Browser forum, but we don't know which browser it is about.

        @+

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