Inaccessible smart TV menu

Question

Hello,

The menu on my TV where I download apps is not working anymore. A black screen appears and I can't move between the tabs (applications, videos, etc...).
The TV works fine except for that, but I can no longer access my apps like YouTube, for example.
My TV is a Thomson 65UD63*6; if anyone has any ideas,
thank you.

MPMP10 · Answer

Hello,
We should check for a reset of the television through the settings, at least if the relevant menu to perform this operation is available and functional...
Is this television under warranty?

"Everyone wants to save the planet but no one wants to take out the trash."
Jean Yanne.

Mathias · Answer

I just had the same issue as you today, (black screen, with only the links "Home, application etc... in white", but unable to navigate)
it might be an automatic update from their TV whose firmware is corrupted.
As for me, I reset the TV to factory settings but the problem is still there.

Inaccessible smart TV menu

2 answers

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