Microsoft Outlook 2007
Solved
Hello,
I uninstalled the Kaspersky antivirus to install Norton. Everything is working well except that
when I open my Microsoft Outlook 2007, I get the following message:
‘’Unable to load the Kaspersky mail checker add-in (c:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\mcou.dll), which has been disabled for Outlook. Contact the add-in manufacturer for an update (which I do not want to do since I have uninstalled it). If no update is available, uninstall the add-in."
I went to: c: program files (x86), I removed the file containing the term Kaspersky but I still have the same issue. I still have access to my emails in Outlook. I have Windows 10, 64 bits.
Can you please help me?
Thank you, Diane
Configuration: Windows / Edge 87.0.664.57
I uninstalled the Kaspersky antivirus to install Norton. Everything is working well except that
when I open my Microsoft Outlook 2007, I get the following message:
‘’Unable to load the Kaspersky mail checker add-in (c:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\mcou.dll), which has been disabled for Outlook. Contact the add-in manufacturer for an update (which I do not want to do since I have uninstalled it). If no update is available, uninstall the add-in."
I went to: c: program files (x86), I removed the file containing the term Kaspersky but I still have the same issue. I still have access to my emails in Outlook. I have Windows 10, 64 bits.
Can you please help me?
Thank you, Diane
Configuration: Windows / Edge 87.0.664.57
2 answers
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Hello
security software is difficult to uninstall without the appropriate tool
https://support.kaspersky.com/fr/common/uninstall/1464
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