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Unable to complete my purchase

maurice0404 -  
Hello! For a while now, I haven't been able to download from my App Store and here's the message that appears ""
please help me fix this problem thanks.
NB: macOS Sierra Version 10.12.6

2 answers

  1.  dede74000 Contributor
    Hello,

    You need to be a bit more precise in your request:

    1 - Provide your exact and complete configuration to find the information, Here is a pictorial guide just copy/paste the information in your next response.
    2 - Specify what you want to download and how you have tried to achieve that before failing with this message.
    3 - There is a "search" function on CCM and therefore on this forum that would have given you several answers, this type of error message being often mentioned. Come back with the requested information if you do not find a satisfactory answer using the "Search" function.

    Best regards

    --
    When it's urgent, it's already too late (Talleyrand)
    When everything has failed, read the manual ;)
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    1. maurice0404 Author
      Thank you! I'll try and get back to you.
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  2. maurice0404 Author
    I have macOS Sierra version 10.12.6
    and when I try to download (Word, PowerPoint ...) I get this message: unable to complete the purchase "(null) cannot be installed on “Untitled” because macOS 10.13 or later is required" I didn't have this problem before.
    thank you for your help!
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    1. Aliboron Martin Contributor
      The current version (Office 2019) is not compatible with Sierra - macOS 10.12.6. You need at least High Sierra - macOS 10.13.6, the alert message is quite clear, it seems to me.

      That said, if you subscribe to your subscription directly from Microsoft (not through the App Store), you should be able to access the download for Office 2016, which is compatible with Sierra:

      Another option: upgrade your machine to High Sierra (all Macs compatible with Sierra are also compatible with High Sierra) or even Mojave, if your machine allows it...
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