Order tracking FNAC

Thank you for your response!

And regarding the pre-shipment tracking?
Because so far I haven't heard anything!
--
Culture is like jam, the less you have, the more you spread it!

Hello

You can already check if your order is being processed. When you placed your order, you should have received an invoice by email. At the bottom of that invoice, you can click on a link to track your order online, and there it will tell you if it has been processed.

See you later!

The customer service phone numbers do not answer; more precisely, you are passed from one switchboard to another until the moment (quickly) when they hang up on you. It’s really the worst customer service on the Web in terms of communication. And it’s called Fnac.com!
By email, you can send your inquiries, and you will receive automated responses generated by robots that do not answer your questions.
In short, fnac.com literally doesn’t care about us. After that, they wonder why we turn to sites like Amazon where customer service is available 7 days a week.
Good luck anyway.

Question: can we know exactly where the package is during a tracked delivery? It's been a week since I've been waiting for it and a bot responds to my emails with a tracking number.

Hello, I came to order a package on Fnac, and I don’t know if it’s accepted. How can I know because I haven't received anything?

Hello, I placed an order on November 27th and was supposed to receive it between December 1st and 2nd, but I haven't received anything yet, even though the payment has been processed. So I would like to know where my order is.