transcom Solved

Question

Hello, I would like to know how an interview at Transcom in Tunisia goes because it's my first job and I'm a little stressed.

melou · Accepted Answer

Hello, I've been working at Transcom since May, and I'm really wondering where we're heading and especially how our jobs will end up...

avaya · Answer

Hi, I've been at Tww for over 7 years, it's quite a good company that maintains very good human relations despite its size!  See you!

ghada · Answer

Hi, I work at Transcom too. It's a great company with very good human relations. Its key to success is mainly teamwork. As for the interview, it's quite straightforward, actually just a knowledge test in French and that's it.

mannoutad · Answer

Hello Ghada, thank you for this information. Regarding my question, I would like to join the platform in English. I have been informed that I can be part of it, but I don't know anything at all about the recruitment process. Thank you for informing me if you can, Ghadghouda. Kisses.

doudou · Answer

Hello, I wanted to know if any of you could tell me how to send my CV to apply for a job at Transcom. I looked online for an email address but couldn't find anything. Thanks, see you soon.

patienceetzaza · Answer

Roanne and you

melou · Answer

Tulle, I am from the new RTA team... Did you get the information about the annualization and the working hours at 30 hours too????

patienceetzaza · Answer

viiii and for my part I am against it but we won’t have a choice. either we accept it or it’s the door.

melou · Answer

Well, we haven't had the official information yet, but it's a disaster. Personally, I just committed to an apartment, and since I haven't even been with the company for six months, I won't be entitled to any unemployment benefits. I really don't know how I'm going to manage... And we're all in the same situation, the management is really a total mess, and on top of that, they're still hiring... it's desperate... Are you also going to the labor court for the overtime??

patienceetzaza · Answer

I wish you good luck, yes we are also at the tribunal for overtime. Transcom is really a company that does not respect its staff, you should know that they have a turnover of over 70%.

melou · Answer

Je ne fournis que des traductions.

patienceetzaza · Answer

Sur 100 personnes qui entrent, 70 repartent rapidement, les autres restent car ils n'ont pas le choix.

melou · Answer

I want to believe it when I see the pace at which the staff changes... It's honestly depressing.

patienceetzaza · Answer

give me your email, it will be easier to chat

melou · Answer

Oops, sorry, I didn't see that you had replied to me. Is there a way to give it to you without it being visible here?

patienceetzaza · Answer

Hi Eric,Yes, we’re going to be signing up for unemployment soon if this keeps up.Let’s keep our fingers crossed that it won’t happen. I wonder if there’s a place where everything is going well......

eric · Answer

In France, it's not great. I think it's not the same abroad. Where are all the clients listed on the Transcom website? Not here, that's for sure.

melou024 · Answer

Hi Eric, well in Tulle the center is doing quite well... but when we see how the management is handled, it's not great, we still haven't received the official info... but the press came today... pff it's such a mess... and yes, all the centers in France are supposed to be in the same situation because TRANSCOM France is the one benefiting, so I think they must be doing quite well abroad....

patienceetzaza · Answer

In Roanne, it's always the hallway gossip. We don't even know which center does what anymore.

melou024 · Answer

Yes, so in fact it's nothing official anywhere, they really take us all for fools... I'm personally disgusted to see the press showing up today, when the employees (the main concerned) aren't even aware... I sent you a message with my address.

eric · Answer

At our place, it's official, there are frames on the bulletin board since a potential client came today "carglass". He must have seen them and I don't know if he will stay.

melou024 · Answer

Ah, you surprise me. The stupid thing is that the more clients and work we have, it's not even due to a lack of work!!!

eric · Answer

If you want the info you can go to the Transcom France intranet when you’re at work, on the homepage you choose "go local" and then on the left you will have "information notes".

melou024 · Answer

Ok thanks a lot, I'll do it tomorrow morning after having read the 100% SC.

eric · Answer

In fact, Transcom wants a reduction in working hours from 35 hours to 30 hours, which is a 15% decrease from the minimum wage, and also wants to annualize working time with breaks ranging from 45 minutes to 3 hours. There are 3 meetings scheduled with union representatives, and if the representatives do not agree with these measures, letters will be sent to us on 11/08/09 to specify the new contract, and we will have until 11/09/09 to respond. If the reduction of working hours is refused, it will result in economic dismissal, and if the annualization is refused, it will lead to dismissal for personal reasons, bearing in mind that approximately 200 jobs will be cut in France if, despite these measures, Transcom does not succeed.

melou024 · Answer

In short, it's shut up and obey... it saddens me.

patienceetzaza · Answer

What I don't understand is why he asks us to switch to 30 hours, ........ Why does he keep hiring staff when it's already a mess for those who are already in place  this is really a hallucination right now

eric · Answer

On the Transcom website, there are layoffs for agents and team leaders, but no hiring, especially since the arrival of the new HR director.

eric · Answer

I meant Transcom Soissons site.

patienceetzaza · Answer

They are still hiring at Tulle. (Do you have MSN? If so, send me your address via private messaging.)

patienceetzaza · Answer

I don't know, ask Melou she succeeded.

eric · Answer

It's not me that Melou sent it to, I haven't received anything. It's no big deal if we don't talk privately.

melou024 · Answer

désolé les collègues je n'étais plus là

eric · Answer

See you later, I'm going to bed.

melou024 · Answer

On ne peut pas t'envoyer de message en privé Eric car tu n'es pas inscrit sur le site, il faut s'inscrire pour que l'on puisse te donner nos adresses en privé, ça pourrait être sympa comme ça on se tient informés des nouveautés et je confirme à Tulle ils embauchent toujours, il y a une nouvelle session qui a commencé il y a quelques semaines à peine.

eric · Answer

I am surprised that they are hiring in Tulle while a social plan is being planned. We will see how this evolves.

patienceetzaza · Answer

it's really nonsense. Some time ago there was talk of closing Montluçon, and now they hire on one side and fire on the other. it's absurd.

eric · Answer

I agree with you.

eric · Answer

Hi colleagues, did you have a union meeting to explain the management's plan?

patienceetzaza · Answer

In Roanne, it took place yesterday, but I didn't attend (parental leave) they are talking about conducting a survey, and they are indeed planning a social plan with a prioritization order. I will know more tomorrow as I am having lunch with some Transcom employees.

melou · Answer

Hello colleagues!!! We also had a meeting yesterday, but I didn't attend because I was at the beach... We have two petitions circulating, one against annualization and the other against the 30-hour workweek.... As for CDDs (which includes me), we are not affected by the 30-hour workweek, we are protected by our contract, so CDDs remain at 35 hours... then regarding CDIs, apart from telling you that it's a disaster, it is indeed a social plan, there are still meetings scheduled in Paris, and many refuse to comply with the constraints that will be imposed; I can't tell you much more.... There are two accountants who have been put on the case, one from Transcom and one from the unions, to check the accounts because apparently CARLOS stated that regarding the unclear outflow of money, he cannot provide explanations..... After that, I'm not going to tell you anything else, it wouldn't be the exact information... Good luck to you!

eric · Answer

Will your center be going on strike on 07/22/09 at the start of the negotiations? In our center, it is planned and everyone is on board.

patienceetzaza · Answer

In Roanne, there isn't any information about a strike yet, but it's true that the controversy is starting because we only have permanent contracts here. I will know more tonight as we are all getting together.

melou · Answer

the subject is on the lips of all the transcom workers, but no strike announcement for now, I will see how it goes today... the worst part is that apparently there is a new center that would have opened in Tunis (so that would make two...) they should really stop opening centers and keep the ones they have in France... I say that this is simply called outsourcing, I don't know what you think about it... good luck to everyone...

eric · Answer

At our place, the strike is well planned and starts on the 22nd / it's mainly to support our representatives who represent us on the 22nd / for the meeting, the management didn't want it unless it was unpaid, and it was only through pressure that the delegates managed to secure this right in each center, normally. And I'm also participating in this strike to respond to their project: they are going hard against us, so we respond strongly, and on the day of negotiations, our delegates will have more strength when the management receives calls saying that there’s no one available to assist customers because it's an unannounced strike!

eric · Answer

By the way, patienceetzaza, what do you mean by "order of priority" in your message from Thursday, July 16, 2009 at 12:43:10?

patienceetzaza · Answer

in terms of seniority, family situation, ........ I don't know more at the moment. As soon as I have information, I'll keep you updated.

eric · Answer

ok

melou · Answer

Hello colleagues... how are you?? Do you have any news????

eric · Answer

Everyone on strike tomorrow!

Rose · Answer

Hello colleagues,  I am in Raon and the situation as well as the condition of employees in Vosges are identical to what you describe. Good luck dealing with all of this.  Rose.

patienceetzaza · Answer

hello Rose, welcome among us. Yes, tomorrow is the big day....... we'll keep each other updated.

Rose · Answer

Sorry, I don't have any more info on my end.... What a struggle. But it will allow us to sleep well before the black Wednesday....  See you later, transcomers.

Tatayé · Answer

Hello,  Total mobilization at the Montluçon center today, not a single call is being taken, only HR and one or two team leaders are logged in (it must be said that there is a staff meeting at the center). The fact that Tulle is having difficulty going on strike is misunderstood; don’t they have 50 fixed-term contracts to defend? I thought the distance of the center from the city posed major problems for them in case of changes to working hours. Is Raon on strike? What proportion in Roanne? Soissons = 100%?

loupiotte · Answer

Hello everyone, I am a former employee of Transcom Soissons who left because I no longer liked the job, and I am currently on a fixed-term contract at another company where everything is going well. I am still following what is happening at Transcom Soissons, and I find it absurd what they are offering; it really takes people for fools. Even though I am no longer there today, I support all of you. I can't attend the strike, but my heart is with you. It's pathetic, and when we see the calls going to the centers in Tunisia or elsewhere, we laugh. I am an SFR customer, and when I call customer service and end up with one of these centers, it disgusts me to be a customer there. They are not even capable of handling our requests correctly. So Transcom has chosen cheaper labor, it is true, but it is at the expense of customers who will choose a more respectful and competent operator. I am sorry, but at least I think the workforce here is more qualified, and it’s always the poor employees who suffer the consequences, never the managers who are already well-paid and receive bonuses thanks to the telemarketers; they just have to cut a part of it, and they will save money...

loupiotte · Answer

Apparemment, pour ceux du staff du matin, il reste 3 agents sur le floor, le reste est dehors depuis 9h30.

eric · Answer

Hi, that's right, I just came back from the strike for the time to eat, and it's true that only 3 people logged in. We had the visit of the deputy mayor of Soissons, and since Transcom Soissons opened three years ago with a lot of subsidies, the prefect is going to initiate a procedure for Transcom to reimburse the subsidies received if there are significant layoffs.

patienceetzaza · Answer

no strike in Roanne. we're waiting for the outcome of the meeting as we have no information at the moment

frtemima · Answer

Hello to all of you  I am a former employee of Transcom Raon. I was dismissed for physical incapacity on May 7th following the poisoning at the site on January 25, 2008 I have never been able to return to work I am wholeheartedly with you I am not at all surprised by what is happening on the part of Transcom Good luck to you all

frtemima · Answer

Hello to all of you  I am a former employee of Transcom Raon and I was dismissed for physical incapacity on May 7th due to the poisoning at the site on January 25, 2008 I have never been able to return to my job I am wholeheartedly with you I am not at all surprised by what is happening from Transcom Good luck to all of you

patienceetzaza · Answer

Do you have any information because we don't know anything at all.

Rose · Answer

Hello everyone.  In Raon, I would say that a little more than half of us went on strike, but it's difficult to know due to the staggered shifts. Not to mention that many agents didn't strike all day but only walked out for a few hours... According to the information received throughout the day, it's still the same... Management is struggling to negotiate... Reduction of working hours or 175 layoffs across France, only to ultimately go back on the reduction of working hours. At the end of the day, it seems that the topic of working hour reduction was even being avoided and they were only talking about annualization and modulation........ Maybe we'll know more tomorrow...  And do you have any more information?? Tomorrow strike or not strike ?????

Tatayé · Answer

Does anyone have information on what to do tomorrow?

Rose · Answer

We haven't released any TL... 1 lead for sure in the afternoon... What do you see... We don't know if we're continuing tomorrow... We'll see...  In any case, we're all keeping each other updated, this forum is great for that. It's true that between sites we had no exchange...    PS: Hi my MIMI (frtemima)

melou · Answer

At our place, there was everything, lead agent and even TL, I am happy to have posted the first comment to be able to discuss this topic, thank you to all the colleagues who respond, it's good to know where the other sites stand, because right now we are more divided in Transcom across all sites, but in Transcom France... good luck to everyone.

Anonymous user · Answer

We'll keep in touch.  Good luck colleagues

Anonymous user · Answer

The local press came too. => see this link http://www.imagesplus.org/emission.php?id=3# These images were taken around 11am this morning...  Still no more info on your respective sites regarding the negotiations?

magali · Answer

Good evening everyone,  I am an employee in Soissons at TWW.  I just saw on the news that there was a strike. Well, I'm on medical leave and I wasn't aware of it. Anyway, the lady at the reception desk told me that I wasn't the only one, and I was surprised. I thought it was mostly because the air conditioning was acting up and that a lot of people were on leave because of that, lol... But I didn't expect this.  I've skimmed through various comments. Are they planning to make layoffs? I didn't really understand because I saw the TV news in the middle, so I didn't really get it. If they plan to make layoffs, how are they going to do their "sorting"?  Really, I support all my colleagues, whatever happens.  Have a good evening everyone.

melou · Answer

I totally agree with you Cassis, it’s not pleasant to have information that is stated and then contradicted within minutes because it’s not official.

patienceetzaza · Answer

Having identical and official information in each center would be great, but given how this day has gone and the different information in the centers, I hardly believe it. No one knows the same thing at the same time; it's difficult to keep up with the flow.

suzie2 · Answer

Yeah yeah, I’m the lead at Tanscom Soissons... basically, it's a big mess.. we just have to wait for what comes next.. I’m just disappointed that 3 agents logged in..... we're all in the same shit.. working working and working some more for less money, with weeks of 46 hours and no personal life.. and we have to say thank you!!! I say go screw yourselves, Marcos....

suzie2 · Answer

no no no fresh news.... and since the management is treating us like idiots, I felt like being polite. in Soissons we only learned that SFR being today in Tulle, they were sulking at what was happening and called Marcos to scold him.. we don't know any more than that.... if you have any news on your side, please keep me informed...

Rose_mb · Answer

No more news except that frtemima shared some great discoveries online... I won't say more on the forum in case the people concerned see it, but it stinks....  We’ll soon be signing up for unemployment...........   Alright, good luck to everyone for tomorrow.

Tatayé · Answer

For your information,  In Montluçon, no calls were taken today.  Only the HR and 2 TL were working.  Any updates on the negotiations?

roannaise · Answer

I'm joining you! Just to let you know, there was indeed a strike at the Roanne site yesterday. About 40 to 50% (it's difficult to say with the shifts starting almost every hour) Only 1 TL went on strike.  I don't know yet if the strike is continuing today.

Tatayé · Answer

Hello,No strikes in Montluçon for now.No news on the negotiations.It seems necessary to share the address of this forum with all Transcom employees to obtain information.The shop stewards could communicate with us through this forum.

sam/erx · Answer

Hi, in Montluçon there were some employees inside the center who didn’t go on strike, I counted 4 personally, and all the others were on vacation. Otherwise, indeed 100% of the employees from Montluçon were outside to defend their jobs and no news for now.

Rose_mb · Answer

Hi everyone.  No strike either... A works council meeting took place but no further information. As for our center manager, she gave us the same spiel, emphasizing that it was pointless to strike since no decision had been made... pffffffffffffffffffffff. As if we were going to wait for their approval... Lol.  Otherwise, the meetings will resume on the 28th, and apparently a decision will be made on 31/07/2009 according to what's being said around here.  The union has asked employees for email addresses to send us updates.  I'll keep you posted.  Talk to you later.

melou · Answer

In Tulle, there was a meeting of the Works Council and the Health, Safety, and Working Conditions Committee this afternoon, and there was also a meeting with the sub-prefect this morning, but no more information. I am quite happy to see that this forum is working (well, happy is a way to put it given the situation; it would have been preferable for this situation not to occur, but in any case, we have no choice...) Indeed, our center manager's speech yesterday was rather mediocre, saying things would change just because SFR was present; too bad for management, they wanted to play, they just have to accept the rules of the game!!!!

frtemima · Answer

Good evening to all of you   it's not because I am no longer part of the Transcom staff that I am not following the news  I congratulate you all for your courage

frtemima · Answer

oops I made a mistake so I'm continuing  I congratulate you all for your courage and commitment we in '68 (yes, I was on the barricades in NANCY 54) made the power bend and we were able to achieve a lot it's true that I have my years of contributions for retirement but not the age unemployment will slowly lead me to retirement do not undervalue your jobs especially with this employer and do not trust their promises  (I have bitterly experienced it) see you later

dv02200 · Answer

Hello everyone,  an agent from Soissons gave me this link. I am working on the file regarding the reduction of working hours and annualization and modulation. Please note that the meetings each center had today are just a legal aspect of informing your CE and CHSCT; we were only presented with the project from management.  As for the negotiations, they are expected to resume on July 28, as your OS has requested answers regarding the company's accounts (a tax adjustment of €156,000, why there was a payment of €20 million in dividends to shareholders, why France is paying interest on money (€20 million) that it gave to the group in 2007 and is claiming this amount back in 2008, and many other questions).  Your OS has drafted a proposal.  75% mobilization for the strike on Wednesday—congratulations, but let’s stay mobilized.

Rose_mb · Answer

It’s clear that we won’t give up. Let's just hope it will be worth something…

dd02200 · Answer

Trust us, but without you we are nothing; you are the productive force of the company.

dd02200 · Answer

Let's be clear, I don't think the fixed-term contracts will be renewed since employees are being asked once again to make sacrifices.

Rose_mb · Answer

It's true, but several days of striking results in a significant financial loss by the end of the month... Of course, it's to ensure that we continue to have a reasonably decent salary to live on, but with children, a house, a car, ... it's not easy.  After all, we trust you; that's not the issue, but we hope to have the opportunity to support you and meet expectations without management trying to wear us down as they always do.

dd02200 · Answer

let's say you have to know how to lose a little to gain more. I invite you to visit the following site: http://cfdttranscomroanne.over-blog.net/article-34069389.html  you will have answers to your questions.

suzie2 · Answer

Soissons on strike on July 22...  https://www.francetvinfo.fr/replay-jt/france-3  after 9min10.......we see Soissons on strike....

dd02200 · Answer

Thanks to the strike on Wednesday, TRANSCOM will have to answer to the public authorities. This is a considerable support for us; it will put new pressure on our leaders.

dd02200 · Answer

Désolé, mais je ne peux pas accéder aux liens ou aux contenus externes. Si vous avez un extrait de texte à traduire, je serais heureux de vous aider.

melou · Answer

Here is the press article about the Transcom strike in Tulle   ..................................  Employees at the Transcom call center in Favars went on strike yesterday afternoon. They are protesting against the proposed adjustment to working hours by management.  No one on the line, everyone at their wit's end. Such is the atmosphere at the Corrèze platform of Transcom. There were 120 workers yesterday afternoon who spontaneously set up a picket line.  To cope with the difficult situation the company is facing, national management announced its intention to reduce and annualize employees' working hours. They would see a drop in their salaries, now based on a 30-hour week instead of 35. These 30 hours would not be fixed, as employees would work between 20 and 46 hours per week and could be forced to take lunch breaks of three hours. Thus, they decided to strike, along with the five other platforms of the company in France, to express their disagreement.  “There is no way out. There have been no negotiations, and there is no other solution. The disguised social plan seems inevitable,” laments Sonia Aurignac (CGT), an employee of the company. SFR on the premises  Yesterday, the managers at the Favars platform were requesting a return to work, a demand that was all the more urgent as Transcom's main client, the telecommunications operator SFR, was on-site in Corrèze.  “They thought we wouldn’t dare. But even with SFR here, even if the employees are morally out of sorts, we are striking,” insists Sonia Aurignac.  Mother of two grown children for whom she still pays rent, Marie, who is on a permanent contract with the company, lives 30 km from her workplace. “I cannot make round trips between here and Saint-Augustin; fuel is too expensive. What will we do if we are imposed three-hour breaks? After six years here, I earn 1,000 euros a month. If we work 30 hours, I'll earn 850 euros. Economically, that isn’t viable.”  Another day of mobilization is planned for next Tuesday.  Gaëtan Goro

melou · Answer

and here is the link with the photo   https://www.lamontagne.fr/editions_locales/tulle/favars_arret_de_travail_chez_transcom@CARGNjFdJSsHFBgFAhQ-.html

melou · Answer

another link about the strike, it has also been mentioned on several radio stations like RFM for example   http://www.estrepublicain.fr/fil_infos/locale/depeche_1137161.php

melou · Answer

backpack backpack...lol yeah, that's what you wanted to ask in Tulle to make a good impression, but it’s nothing!!!! too bad for them!!!!! they wanted to play, as I said, everyone has their own rules, they just have to deal with it

solid_snake02 · Answer

Hi Transcomians  I have been working for the Soissons center for over 3 years and have made many sacrifices for the company (both personal and professional). I don't think I'm the only one. Today, and I hope others will agree with me, I've decided to no longer let anything slide. We're all in the same boat, we need to stick together. Good luck to everyone.

fifille · Answer

transcom tulle, well, I want to say that there was 100% of strikers on 07/22 I will give you some information because today there is a conf call os, management kisses, see you later

Lili190 · Answer

Hello everyone,  Today again, I am following the Transcom news.  Since the company's opening, many have said that it wouldn't last more than 5 years (the time of the subsidies). It seems to be true given what management is still doing to us as a trick!  Here is a link that could help us. We need to create a petition! I don't know what text to put on it, so as soon as I see it's online, I'll sign it and pass it on to several people. The more signatures we gather, the more support we can receive. http://www.petitionduweb.com/index.php  I support you 100%.  Have a good day everyone and good luck. We're going to get them, they can't treat employees like serial numbers!!! Soon we will be summoned with the label "number xx".

dd02200 · Answer

I just created a petition, it will be available within 48 hours  http://www.petitionduweb.com/index.php

dd02200 · Answer

in the social tab

Lili190 · Answer

Is there any news from the meeting?

laboiteabonhommes · Answer

Hello, No, you are not alone. Neither at Transcom nor elsewhere in call centers. I've been working in call centers for ten years, and I've chosen to describe what's happening there. I found a publisher who is supporting me in this endeavor. When the book is released, there's no doubt that I'm going to get fired from the call center where I currently work!! But I've been silent for too long and I'm suffocating!

bynsky · Answer

Good evening, Does anyone have information about the meetings that took place today, especially concerning Soissons?

dd02200 · Answer

Attention, une fois les négociations terminées, vous allez recevoir un courrier qui reprend le projet final et un avenant à votre contrat de travail. Vous aurez 1 mois pour vous décider. Il faudra renvoyer votre avenant non signé à l'entreprise ; si vous ne le renvoyez pas, l'entreprise considérera que vous êtes d'accord.   En bref : RENVOYER LES AVENANTS NON SIGNÉS POUR LA RÉDUCTION DU TEMPS DE TRAVAIL.

bynsky · Answer

ok thanks for the updates, anyway I'm wondering what they will come up with once we've refused the amendments... By the way, what title was given to the petition?

bonnie · Answer

Hello everyone, dear colleagues.  I've been following the discussion from the beginning but I'm joining you now. I'm on parental leave in Soissons as well, and reading all of this makes me feel for all my colleagues who are still there. I knew from the start that everything Transcom was saying was nonsense, but to this extent, it's disgusting;  They also don't want us to come work for free, just to kill time.  You have all my support, and if I were still in the company, I would be part of the strikes. We need to stop being treated like fools. And what if we suggested to the managers and executives to cut their salaries by 50%; what would their reaction be?  Good luck to everyone, I will continue to follow what's happening.

bonnie · Answer

that's what I would do anyway. even though personally, I know I won't be staying in the company much longer because we're moving to another region. but at least it will be out of support for all my colleagues who are staying. I sincerely hope that all those who work at Transcom will find another place.  and our dear manager in Soissons who allows herself to bring her son into the offices because no one can watch him. yet we can't even go to the bathroom without asking for permission...

dd02200 · Answer

THE PETITION: it is in the social tab: no to the reduction of working hours

bynsky · Answer

She doesn't seem to be online yet, which is normal since she was created today; it takes 24 to 48 hours to find her. As soon as she is, we'll need to put up the link.

fred · Answer

Good evening everyone, I work at the Soissons center, currently on vacation, but my return is coming soon. Indeed, after three years working for Transcom, what I remember most are the lies from management, and there are many examples, ranging from the suspension of several TLs just for show to our annual bonus presented during our job interview as being around 1400-1600 euros, which ended up last year at a ridiculous 130 euros (along with a communication telling us they fought for us to get this bonus, while two weeks prior another communication sent to employees thanked us for our commitment because Transcom had made over 670 million euros in profits). I won’t dwell on the vacation bonus initially announced as a 13th month… no comment, this company is frankly disheartening. All I remember today is that we can all prepare to leave like we’re unwanted (except for our dear managers of course). One thing does trouble me, as the amendment to the employment contract that we will receive with the project text is supposed to include what exactly? Just the reduction of working hours or also the annualization? If all THREE conditions are in this amendment, will they need to be signed separately? Because it would be preferable to avoid rejecting the annualization (which would justify a dismissal for personal reasons if I understand correctly) I don’t think I’m the only one who has no confidence in Transcom, and I believe this point deserves clarification. Good luck to everyone and let’s not give up!

dd02200 · Answer

Hello everyone,   The unions have requested that the reduction in working hours and annualization/modulation be clearly distinguished, which the management has normally accepted. Therefore, you should receive two amendments: one for the reduction in working hours to be returned unsigned, and another for annualization and modulation to be returned signed according to your choice. However, we need to proceed with the annualization with specific safeguards; that is why your unions are fighting for a decent annualization.

sandra · Answer

Hello everyone,  My name is Sandra Blaise, I am a central union delegate for CGT at Transcom and linked to the Raon l'Étape site. I am currently participating in the negotiations. Thanks to your mobilization on July 22, you have made the management backtrack on its initial project; the reduction to 30 hours is off the table, but we still need to see what management will propose on July 28, the date of a new negotiation meeting. The annualization and modulation project is not abandoned; this measure is harmful to the employees who will have to be even more flexible and will lose purchasing power. You need to mobilize again to make management reconsider its project and demand the complete withdrawal of this anti-social project. The union organizations need the power dynamic that you managed to create on the 22nd to bring about changes and apply pressure again on the 28th. So, there is a call for a strike on Tuesday across all sites, spread the word. We have created a leaflet to explain the ins and outs, but it is clear that the results will also depend on your determination not to be pushed around. Let’s fight together to win our demands.

dd02200 · Answer

Please find below the link to the petition:  www.petitionduweb.com/transcom___non_a_la_redduction_du_temps_de_travail-4495.html

SAMANTHA · Answer

Hello everyone,  I have been following the forum from the beginning, I am an agent in Tulle and against the annualization and modulation of working hours.  My contract clearly states 35 hours a week, so I understand that in order to modify it, management needs my consent.  So if I refuse, I understand that they will not be able to apply annualization without my agreement, but I cannot avoid modulation.  If Transcom abandons the 30-hour project, what will happen to the excess 175 positions?  Thank you for sharing your opinions and feelings.

fifille · Answer

no, no, no, and no to all this nonsense, you kick them out the door they come back through the window the situation is serious, let's stick together (sorry for the spelling, I couldn't find it in the dictionary) I'm fed up......

ibis02200 · Answer

Hello everyone,  I've been at Transcom Soissons for 3 years now and I can't take it anymore with this company! Anyway, it's clear I won't be signing anything from them; it's already hard enough to live on minimum wage after paying our bills, so what can I do with 850 euros? At this rate, I'd rather be laid off! I'd earn the same without the stress and without dealing with the stupid customers we have to respond to all day! Anyway, Transcom is a cult, they've brainwashed us; it really feels like we can't do anything but answer the phone. It's the land of teddy bears in there! I do have a BTS (French higher education diploma), and today I've reached a point of no return, I don't know my worth anymore. It's frightening to see how much this company gets on our nerves. The worst part is that there are many of us in this situation, and many of us would like to see a redundancy plan put in place!

nanou1 · Answer

Hello everyone I have been at Transcom Soissons for 3 years, on maternity leave as a lead, and I am completely supportive of you. I attended the strike on the 22nd and if I can and if I am not too tired from my pregnancy, I will attend the next strike because I am fed up with being taken advantage of, between bonuses that no longer exist and unpleasant working conditions, and the errors on our payslips every month, what do you want to do??? Always having to ask for what we are owed. When I was hired, I was promised a lot (holiday bonus equivalent to a 13th month, profit sharing, etc...). Now I am expecting my second child and if it is to put the little I earn into childcare expenses, no thanks, I have made my decision, I will not sign anything, I prefer a redundancy plan (PSE), plus I will receive the same amount on unemployment without the stress. Especially since we don't know what will happen once we switch to 30 hours if we are laid off, what will we receive??? peanuts We need to mobilize now or never. In any case, good luck to everyone.

ibis02200 · Answer

CALL FOR STRIKE TUESDAY, JULY 28 I will be down at the company to demand their nice words It's not by striking once that we will make them yield! Sometimes you have to lose a bit to win! And if we don't fight, they'll offer us a shitty new contract or a layoff! Let's mobilize!!!! If we don't win on the negotiations, I at least want to be laid off with dignity!

pipiou02 · Answer

Hello everyone  I'm okay with the strike on Tuesday I do have my husband unemployed, but there's no way I'm saying YES to the 30-hour workweek; even though my career is more behind me than ahead, I will fight to find a decent job with a fair salary!!! Good luck to everyone

sandra · Answer

July 22: WINNING MobilizationTRANSCOM retracts on moving to 30 hours/week and salary cutsLET'S CONTINUE THE UNITED FIGHTTO INFLUENCE THE NEGOTIATIONSon July 28Mobilized en masse on July 22, the day of the first central negotiation regarding the working week from 35 to 30 hours, annualization, and modulation, TRANSCOM employees made the Management retreat on the 30-hour week and salary cuts! (4 sites at 100% and 2 sites at 50%).The CGT refused to discuss any reduction in working hours, annualization, or modulation. We are focused on improving working conditions for employees and will not accept that workers are used as adjustment variables.Employees and their families are apprehensive about the future. It is unbearable to live in an environment of constant social and professional insecurity.TRANSCOM must take its responsibilities and seek solutions that meet the needs of employees. A different distribution of wealth for more social justice is possibleThe negotiations on July 28 are STILL about reducing working hours (from 31 hours to 34 hours/week?), annualization, and modulation.The fight is not over. Furthermore, everywhere agreements on this topic are ongoing, the proposals are unacceptable. Reduction, Annualization, and Modulation deserve to be thrown in the trash even if Management claims to be ready for a plan that would not include layoffs!That is why the CGT is calling for a UNITED MOBILIZATION of the 6 sites on July 28, to influence the negotiations. Together, let us join forces for the sustainability of our jobs, the demand for decent wages, working conditions compatible with physical and moral health, and a minimum of 35 hours.For its part, the CGT has put forward the hypothesis of a Forward Management of Jobs and Skills (GPEC) agreement. This proposal would grant employees training measures (CIF or DIF) to develop within the company, to redirect… Such a scheme can be a springboard and an assurance for our collective guarantees. We prefer a GPEC agreement rather than a voluntary departure plan that does nothing to change the uncertainty of tomorrow.We have already won a battle; let’s continue the fight to throw any project for Reducing working hours, annualization, and modulation in the trash!Why mobilize on July 28 during the negotiations instead of waiting?Like on July 22, a massive mobilization during the negotiations will show Management that annualization and modulation are unacceptable just like the reduction of working hours! We must not falter!!!!Other alternatives exist; demand with the CGT:- That 35 hours remain the minimum standard,- The withdrawal of the entire anti-social project- That the money earned by our workforce remains in France,- Revive local economy through productive investment,- Stop outsourcing activities,- Invest in researching new markets for France,- Equity must be reinvested in the French subsidiary.- Fair and equitable negotiationThe CGT calls on employeesto mobilize through a strikeon Tuesday, July 28, 2009ALL TOGETHER AGAINST PRECARITY

CASSIS · Answer

HELLO EVERYONE!!! okay for the strike on the 28th!! I have been in Tulle for over 5 years, and after all the posts I’ve read on this forum, I still think that Transcom is really taking advantage of us!!!! and not just in Tulle!! 30 hours of cancellations or adjustments for the month would mean that my banker would be behind me all the time (a way of speaking of course!!) seriously, these projects would incur additional fuel costs, extra childcare fees with quite significant additional nanny hours, less social life because there’s no way to plan anything, and less money obviously, no more McDonald's once a month, no more shopping at Leclerc from time to time... that’s concrete, but they couldn’t care less, the managers and directors!!!! let’s all come together and spread the news!!!!! kisses

dd02200 · Answer

I am surprised to see a union name on the forum. We are not here to engage in unionism and recruit members for the upcoming elections. I think it would be better not to see any union names appear. I am an elected representative and a member of a union, but I am speaking on behalf of the salaries and I won’t disclose my union because I see no point in it. Let this forum remain neutral. I believe the employees know and trust us elected officials, so no unionism here.   The link for the petition:  http://www.petitionduweb.com : social tab

CASSIS · Answer

Hello, if I may say so, in Tulle, the unions are part of the staff, they are agents like us. After that, whether we talk about it or not while mentioning the union doesn't seem very important to me, as long as we all stick together and go in the same direction (for clarity, I am not unionized...) And just like here in Tulle, we do not have information due to days off, weekends, or other reasons, it's also good to see that we can get information from this forum!! After all, whether there are unions or not, if there are economic layoffs, well... at least we can't blame them for not participating!!!! I say it again, all together is the only point!!!

dd02200 · Answer

ok for "everyone together" but we are not here to engage in unionism; we can very well provide information without talking about our union; That is my point of view since apparently they work in a joint union representation so I don't see the need to talk about a union, it's fine to speak on behalf of the joint union.

solid_snake02 · Answer

I agree. No matter the union. We absolutely have to stay united. Transcom takes us for fools. It's up to us to show them that we are not subscribed to idiot.com. Our superiors absolutely need to understand that we have a life outside of work. The time of slavery is over. REVOLUTION.

fifille · Answer

ta ta ta, let's stop the petty squabbles and all come together, together on Tuesday.

CASSIS · Answer

let's not wage war among agents since transcom's motto has always been to divide to better rule, right? everyone has their opinions and convictions, I agree... ...but this forum is free, open... ...and I accept help and information from wherever it comes!!! good night to everyone!!! (as much as possible lol!!!) and back together everyone!!!!

solid_snake02 · Answer

Together, we will be stronger. Let's stick together.   Good night everyone

dd02200 · Answer

It's not about a squabble, just common sense, but what's important is to fight against this direction and show them that we are not puppets but human beings who, thanks to our expertise, keep this society alive.  TRANSCOM, YOU'RE SCREWED, YOUR EMPLOYEES ARE ON THE STREET!!!!!!!!!!!!!!!!!!  Here are the 5 new values of "trans-whore"  honesty = lie pleasure = depression innovation = regression excellence = degradation passion = disgust

dd02200 · Answer

You're not asleep yet, beautiful blonde lol you need to be in shape on Tuesday.

sandra · Answer

Hello everyone  The goal is not to engage in unionism but simply to inform employees about what is happening because who better than your unions, whatever they may be, can accurately convey what is happening at the negotiation table. My aim is not to exploit union matters but simply to address your questions since I have been reading your comments from the beginning and there are quite a few things mentioned that are somewhat inaccurate, so it is better to clarify. And I'm sorry to disappoint you, but it is indeed the unions that will negotiate for you, so even if we think that the union is useless, it is still with them that discussions must take place to advance your demands. Together we will make the management yield, and it is hand in hand that we will bring about change. Now, I agree that the fights between unions are pointless and that we need to create the conditions for a united movement.

dd02200 · Answer

Are all the unions calling for a strike tomorrow?

dd02200 · Answer

What proposals are the unions making to management?

fifille · Answer

From tomorrow, a special Transcom forum, here is the address https://transcomfrance-forum.xooit.fr/index.php nic correct if there are any mistakes

niock · Answer

That's right, the goal is to have our own forum and to be able to talk under the best possible conditions. This forum will be active starting tonight. I will notify you as soon as it opens. Just a little more patience ^^

fifille · Answer

niock watch out, I recognized you

niock · Answer

Argh, I've been unmasked, that's not fair ^^.  To be more serious, I want to clarify that this forum is created by a Transcomian for Transcomians.  Basically, it will allow us to discuss the topic of the 30H, to share official communications from HR France as well as from the unions, but also to share our experiences and simply to discuss Transcom or other things.  I will leave a post as soon as the forum opens, and I seriously hope that this initiative will please you.

ibis02200 · Answer

Tomorrow is the strike, I’ll remind you We must support this movement launched by the CGT, which is currently the largest union in France and never backs down! Think carefully, people can’t attend the protest tomorrow for various reasons? Okay! But let’s not hear anyone complaining afterward! When there are layoffs because of a lack of work, there are plenty of people who accept the layoffs, and when it comes to talking about taking action, going out into the streets to claim our future, there’s nobody left, I’m shocked by people’s mentality. It’s all well and good to trust the unions and say, oh well, while I’m working, they’re negotiating! No, we have to support them! You’ll see when they give us crappy contracts! Those people won’t come running to cry! *We need to get our fingers out of our asses a bit! However, to be honest, we unfortunately don’t have much feedback from the negotiations happening with management, and I find that unfortunate! It feels like it’s CONFIDENTIAL TOP SECRET! Everyone makes me laugh! I will defend my opinions because I know what I want as an employee; if others like their place, their role as sheep following the herd, then too bad for them! Anyway, I’ve always said: Transcom is a farm, you can find everything there—battery hens (CSR), ostriches, sows, pigs, goats, in short.

CASSIS · Answer

Hello everyone!! So, not much news from Tulle at the moment, this morning they laid it on thick in my team about how going on strike without any official announcement is pointless... well, might as well wait for our layoffs without saying anything, lol!!!! Anyway, no official statement, just hearsay, but strike okay!!!! Tomorrow I'm out as soon as I start working!!!!!

CASSIS · Answer

Hi Melou, for now, you don't have to worry legally about your fixed-term contracts; they can't change your contracts because they are the most protected by French law, the permanent contracts, on the other hand..... yes, the fixed-term contracts are concerned, but (for now) not affected, but it will come if you stay at Transcom.... lol ;)

CASSIS · Answer

a little hit this morning while passing during a call... but just like that...

melou · Answer

Thank you Cassis for your response. Certainly, we are not worried about the 35 hours, but we will also move to modulation, right??? As for the post-contract, we are not there yet!!! LOL

niock · Answer

Good evening everyone,  The forum dedicated to Transcom employees is now open.  You can now access it by clicking on the following link:  https://transcomfrance-forum.xooit.fr/index.php  Or you can register directly at this link:  https://transcomfrance-forum.xooit.fr/login.php  And thank you all!

dd02200 · Answer

I just signed up, it's really well done.

CASSIS · Answer

cool niock it's cool!!! good night to everyone!!

niock · Answer

Thank you dd02200, I would be like you, a walkout when we really know what HR France intends to do.

niock · Answer

Thank you very much ^^. Good night everyone.

niock · Answer

Thank you for everything; it's by signing up and passing the address to all your Agents and colleagues that the forum will evolve and continue to exist.  In any case, I feel that tomorrow is going to be a very long day; we must not let up the pressure; that's how we will get ourselves heard by management.  We must not give up, especially during such a decisive period as this week, especially since HR France intends to close the negotiations and sign the contracts on 06/08/09, according to a meeting report from Tulle.

niklas sarkokozy · Answer

Everyone is mobilizing today in Soissons; it smells bad with their new idea from management. We might soon have urinals at our workstations to move around more with our helmets that look like prison chains. ;)

niklas sarkokozy · Answer

And here is the awaited moment, in Soissons, no one at their post, general strike TO ARMS, TRANSCOMMIENS

sois · Answer

I would like to point out that in Soissons there was not a 100% strike, I think it was 50/50 and yes, it's not that the heart wasn't in it, but the pay is already not great, and some unfortunately cannot strike every time because the bills will not wait.

eric · Answer

I agree with you; I went on strike last week but not today. However, if it needs to be in September, no problem, I can follow.

ibis02200 · Answer

Long live Transcom, retreat to jump better NEGOTIATIONS ARE SUSPENDED UNTIL SEPTEMBER What a joke, we all lost money for nothing What do they want? For us to place gas canisters around the offices? We are all fed up in Soissons, we did all this for nothing They are making a fool of us! What they want is for us to lose our temper so they can fire us for serious misconduct with a redundancy plan where they will have to shell out money.

fifille · Answer

Forget the pessimism, the fact that it has been postponed to September is actually a good thing, because even the unions and the members have the right to take a vacation, and I don't think you want management to negotiate alone. Come on, hang in there, everyone, and don't lose hope. "Never" doesn't exist except when we're dead, and as far as I know, we're still standing. Hugs to all.

niock · Answer

We need to stay positive; we have pushed back the reduction of working hours, and for now, we are assured that in September everyone will continue with the 35-hour workweek. Let's not get distracted; that's exactly what they are waiting for. Let’s stay united, and everything will turn out fine. The stronger we show ourselves, the more chances we have to preserve our achievements.

karim02 · Answer

karim offers a relaxant to IBIS ;-)
no, it doesn't make sense to mobilize as long as we do it intelligently!!!
already over thirty hours in sight and negotiation on the annualization postponed to September.
timid progress from management on this last subject, but progress nonetheless....
afterwards, it's the story of the glass being half empty or half full.
the difference between pessimism and optimism!!!
For us, in any case, we will continue to fight on these issues; I don’t know fatalism!!!
To those who understand...

100 % MAG · Answer

Hello,
could there be voluntary departures with compensation packages?
I WANT TO LEAVE AND I WOULD BE HAPPY TO GIVE UP MY POSITION.....
I'm bringing this up because I've heard about it, so if there are volunteers who want to leave, it could save the jobs of others.
Has this question been raised during the Works Council meetings???
Has it at least been mentioned by management?

Céline · Answer

Hello;

Just for your information Eric, know that your access has not been deleted.
You have access to the entirety of the forum.

We are indeed vigilant, which is normal.
The forum is open to everyone but on the condition that they introduce themselves and respect the rules.

I invite anyone who wishes to register and see that we have created a friendly space among colleagues.

Best regards,

Céline

eric · Answer

I specified on the forum that my username was not my known first name in Soissons and I asked to change my username, but to this day I can no longer log in to your site, Céline.

Yado du 19 · Answer

Hi,
after reading all the messages, I'm happy to join you
Have you heard about the opening of TUNIS 2? Yes!!! The Orange client visited Tulle and Tunis2: where do you think the client is going to go????
I'm fully into the strikes and against annualization (20-hour week then 46-hour week??!!) and against 30 hours (already struggling to survive with 35 hours, alone and have a daughter to support!!!!), 3-hour breaks meaning double commute.....
If you take your paid leave during "high" weeks because they will keep 7.5 hours for the leave: you will owe work hours to Transcom
How to plan call flows, thus high or low weeks, when they sent us home during the long weekends in May, without the possibility of making up for it and without being paid
For over 2 years, call centers have been under scrutiny from the labor inspection and what is being done: nothing
Breast cancer, suicide attempts, moral and psychological harassment, stress, and a social worker kept for 6 months because she was on the employees' side: does that ring a bell for anyone
There were indeed proposals from a union, which I won’t name, for voluntary departures: with what amount of "dismissal" compensation, who takes over: the unemployment benefits
Long live France

sandra · Answer

Hello,

just to let you know that the negotiations will resume on September 10.
A CCE meeting took place on August 26 to mandate an expert for the negotiations with SFR. The Management refused to answer the elected representatives' questions regarding the SFR contract, claiming confidentiality.
However, it seems important to know where we are going before asking the unions to negotiate an agreement.
The CCE did not want to give an opinion on the expert due to the lack of information provided. The next CCE will be on September 15 and 16.
It is crucial that we all mobilize in September, so prepare for action in all centers because things are getting serious....

patience · Answer

It would be good to know what's happening in the other non-French centers apparently 300 layoffs in Spain and I don't remember where else is that true ??????????????

keon · Answer

Hello everyone,

I work at Transcom WW in Belgium.

The only thing I can say is that the end of 2008 was difficult and we lost about 200 jobs out of the 300 we had.

In January, management froze bonuses and they are trying to avoid deductions when people have been sick, etc.

It seems that the beginning of this year is better, but it is clear that there is still no real consideration and real social progress for employees.

The negotiation for meal vouchers initiated to replace bonuses has still not yielded results.

Belgium is closely following what is happening in France and we thank you for communicating about what’s going on.

I genuinely believe that we need to see things internationally like they do and that we must fight for the profits made in Europe to be largely used in Europe.

keon · Answer

Erratum.

Hello everyone,

I work at Transcom WW in Belgium.

The only thing I can say is that the end of 2008 was difficult and we lost about 200 jobs out of the 300 we had.

In January, management froze bonuses and they are trying to avoid recoveries when people have been sick, etc.

It seems that the start of this year is better, but it is clear that there are still no real considerations and real social progress for employees.

The negotiation of meal vouchers initiated to replace bonuses has still not resulted in anything.

Belgium is closely monitoring what is happening in France and we thank you for communicating about what is going on.

I sincerely believe that we need to think internationally like them and that we must fight for the profits made in Europe to be largely used in Europe.

chandernagor · Answer

Hello, Given the various rumors, do you think everything will be over in December?

CCMMCM · Answer

You sign up, you get activated
you sign the rules and presentation and send a private message of your true identity to one of the admins and you have your access

Simple as pie

HELLOOOOOOOOOOOOOOO lol

6416D+ · Answer

Hello,
I have been at Transcom since 2001, and recently I posted on some forums.
I posted because I was frankly saddened to see so many negative posts.

It’s well known that when things go wrong, we criticize, and we shut up when things go well.
The problem is that we don’t measure the good side of things.

I believe that:
Transcom is a serious company that works with a strong commitment to its clients.
Improvements have been made regarding working conditions.
Further and sustainable progress will be made in partnership with the unions.
Transcom agents are efficient.
The technical level of the company is high.

So I am happy to be the (self-proclaimed) spokesperson for the people around me who are far from being unhappy at TWW!
There you go, I just wanted to give my opinion.
Happy reading!

keon · Answer

Well, for Transcom Belgium, it's the last day in the current buildings as we are moving to a new building starting this Monday. Unfortunately, I feel that we are not gaining anything by this change.

loulou · Answer

hello,
I would just like to say one thing, don't let yourself be misled by unscrupulous unions like "LA CGT"; they are only seeking votes for the elections, and one really wonders if they are looking to preserve jobs or to destroy them.
Ask yourself the right questions!!!!

Alpatchino Tunis · Answer

Hello, I am part of Transcom Tunis;
I can tell you that at our center it's the same struggle; no respect for commitments, PDP frozen, and it's getting worse and worse
out of 600 employees today, only 300 remain, that is, half have been laid off;

It’s shameful, Transcom Tunis has no values and no competent people, so we're heading straight for a disaster.

souna · Answer

transcom is modern slavery

6416dplus · Answer

Hello,
A saying goes:
we tend to see the speck in our neighbor's eye and not the plank in our own...
on the Favars site, I saw disappointed people when our client renewed their contract..
disappointed because they still had to work and couldn’t leave.. I say that this is lamentable...
that those people should leave quickly, Tww will be much better off..
regarding the criticism of the unions, I also don’t share all their methods. the fact that they paint a bleak picture.. but that is part of the game.
concerning Tunisia, unfortunately two important projects are stopping due to the clients' decision and not TWW.
Tww is not paradise, probably, but it's not that bad...

Alpatchino Tunis · Answer

Hello Sandra;

The SFR activity is no longer at the Tunis center, we are no longer handling SFR, plus all the people who worked on this operation have been let go, of course with a severance package. It's something that further undermines Transcom Tunis and pulls us down. No activity, no manager, and no one reacts to these useless supervisors who are only here to sunbathe. I really don't understand how they were recruited and why they are still working here: CCM and worthless HR manager.

Transcom

173 answers

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