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I/O error

Monordietmoi -  
Hello,
I can no longer read the files (text, PowerPoint) that I receive with Open Office. Every time, there is a "general I/O error". The files on my computer work. I looked at some things on forums, but nothing that could solve my problem. I uninstalled Open Office, reinstalled the latest version, and it's still the same, I don't understand.
What should I do?
Thank you very much
M.C

8 answers

  1.  BlaLafont
    It seems to me that the problem is not with your computer, but with the file that was sent to you by the sender.
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    1. Monordietmoi Author
      I think that's the case, but I don't understand why some documents (like Word documents, for example) created and sent by the same person from the same computer open, and others do not.
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    2. BlaLafont
      Unfortunately, I don't understand either. Can you ask to send the files in a different format?
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    3. yclik
      Hello
      maybe the documents are created with Word and sent via Outlook, which generates a file with the winmail.dat extension
      see here
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    4. Monordietmoi Author
      Hello, the files are sent with Thunderbird or Windows Live Mail and not by Outlook. But I will check the link you provided, it might be a similar problem.
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  2. Monordietmoi Author
    Hello
    I don't know if this is it, but I use IncrediMail (through Orange). The people who send me the files that I can't read have Orange mailboxes, and one of them uses Thunderbird.
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    1. dubcek Contributor
      Not directly when it's attached in an email?
      Save the attachment and open it, does that work?
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    2. Monordietmoi Author
      Hello,
      I can't read them directly in the messaging system nor save and open them later, it's not working. I really don't see where the problem is coming from.
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    3. dubcek Contributor
      incredimail ?
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    4. Monordietmoi Author
      I have never had a problem with IncrediMail, and this does not concern all files; some work. But has there been an update or something in this messaging service that has changed and caused these issues???
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    5. dubcek Contributor
      Try disabling the antivirus?
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  3. dubcek Contributor
    Isn't it rather an email issue?
    Which messaging tool?
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    1. Monordietmoi Author
      I used Revo, but it doesn't change anything. On the other hand, I can read a problematic Word file via cjoint.com but not directly when it's attached to an email? Any ideas?
      Thank you
      MC
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      2. Monordietmoi Author
        Hello
        these are .pps or .doc files created with Microsoft Office and that I can read with Open Office. They are not necessarily saved, they are read via my email or on the desktop if saved. I haven't seen any disk errors. I will try to use Revo, we'll see.
        thank you
        MC
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        2. monordietmoi
          Hello,
          thank you for the tip, I already did it and it didn't change anything. Any other ideas???
          Thanks in advance
          MC
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