View original (French)

Cocon 1100

Solved
raymond -  
Hello,

I have a Cocoon 1100 phone, serial number 1161308500124806. Following some improper handling, the keyboard has locked, and the padlock is visible on the top of the screen. I am following the instructions in the manual to unlock it, which is to press the unlock key, then # for 3 seconds, but nothing happens except for a beep, and it still says "phone locked"!

Could you please provide me with the steps to unlock it?

Thank you in advance.

Best regards.
Configuration: Windows XP Internet Explorer 7.0

4 answers

  1. chathuant
    You need to quickly press the unlock key and then the pound key.
    0
    1. aatacha
      I am providing you with a number that was very helpful for unlocking my phone, regarding something else, customer service 01.76.70.01.13.
      1
      1. lucirobin
        Hello
        I have the same problem and I'm still stuck with that annoying beep after pressing the black dot to unlock, then the hash for 3 seconds, nothing works
        Can you please help me, thank you.
        -1
        1. raymond

          Ok, I managed to do it by searching and manipulating the buttons, so if you can't unlock it, you quickly press unlock + ok + hash and it should unlock!

          It's true that these phones are a nightmare for that, they should review the security system.

          If you can't do it, keep me updated, I'll try again on mine, but I did it like this!

          Best regards.

          0
        2. marco
          Thank you, I was really in the c.c.
          0
        3. Mani
          Oh thank you very much girls, I was also in the group chat.
          0
        4. bruno
          Thank you to Raymond, I wouldn't have found the solution.
          0
        5. JADE
          A BIG THANK YOU TO RAYMOND.
          His technique is the right one, while the COCOON manual does not mention pressing "OK," making it impossible to unlock the phone's keyboard.
          0
      2. quignon
        You need to press the left button with a black dot on top of the phone, then hold down the pound key on the phone.
        0