HOW TO REMOVE WIN32 HOAX.RENOS

Hey,

paste a HijackThis report

http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

Manual:

https://leblogdeclaude.blogspot.com/2006/10/informatique-section-hijackthis.html

I recommend renaming HijackThis, to counter a potential Vundo infection.

For example: Rename the HijackThis.exe file to eden.exe, to do this, right-click on the HijackThis.exe file and choose rename from the list

Then with Explorer create a folder c:\hijackthis
Unzip HijackThis in this folder.
It’s important for backups."

___________________________

smit fraud fix (paste the report)

1/ download:

http://siri.urz.free.fr/Fix/SmitfraudFix.php

2/ double click on smitfraudfix, then select 1 and press enter to create the report of existing infections.

VOICI LES RAPPORTS HIJACKTHIS ET SMITFRAUDFIX
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:56:11, on 08/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ScanWizard 5\ScannerFinder.exe
C:\U.S.R.TurboGWLAN\USRWLANG.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\NETGEAR\NETGEAR Storage Central Manager Utility\Z-SANService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
L:\HIJACKTHIS\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://fr.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Fichiers communs\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Fichiers communs\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [eFax 4.4] "C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe" /R
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Scanner Finder.lnk = C:\Program Files\ScanWizard 5\ScannerFinder.exe
O4 - Global Startup: U.S. Robotics 802.11g Wireless Network Utility.lnk = ?
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Livre de reliures HP - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Sélection intelligente HP - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - https://www.kaspersky.fr/?domain=webscanner.kaspersky.fr
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/...
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab?e=1222350414931&h=c2e841a26606418047f64349b99ff66c/&filename=jinstall-6u7-windows-i586-jc.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Service Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Service de l’iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Fichiers communs\Ahead\Lib\NMIndexingService.exe
O23 - Service: Z-SAN Service (Z-SANService) - Zetera Corporation - C:\Program Files\NETGEAR\NETGEAR Storage Central Manager Utility\Z-SANService.exe

--
End of file - 9066 bytes

SmitFraudFix v2.356

Rapport fait à 10:00:42,25, 08/12/2008
Executé à partir de C:\SmitfraudFix
OS: Microsoft Windows XP [version 5.1.2600] - Windows_NT
Le type du système de fichiers est NTFS
Fix executé en mode normal

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ScanWizard 5\ScannerFinder.exe
C:\U.S.R.TurboGWLAN\USRWLANG.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
C:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\NETGEAR\NETGEAR Storage Central Manager Utility\Z-SANService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Fichiers communs\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts

»»»»»»»»»»»»»»»»»»»»»»»» C:\

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Michel

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Michel\Application Data

»»»»»»»»»»»»»»»»»»»»»»»» Menu Démarrer

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Michel\Favoris

»»»»»»»»»»»»»»»»»»»»»»»» Bureau

»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

»»»»»»»»»»»»»»»»»»»»»»»» Clés corrompues

»»»»»»»»»»»»»»»»»»»»»»»» Eléments du bureau

»»»»»»»»»»»»»»»»»»»»»»»» o4Patch
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» IEDFix
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» VACFix
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» 404Fix
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» AntiXPVSTFix
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

AntiXPVSTFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri

»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""

»»»»»»»»»»»»»»»»»»»»»»»» Winlogon
!!!Attention, les clés qui suivent ne sont pas forcément infectées!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"
"System"=""

»»»»»»»»»»»»»»»»»»»»»»»» RK

»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: U.S. Robotics 802.11g Wireless Turbo Adapter - Miniport d'ordonnancement de paquets
DNS Server Search Order: 192.168.1.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{0CF52A7F-4AF7-40C0-8961-6FD2A6A3D52F}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{0CF52A7F-4AF7-40C0-8961-6FD2A6A3D52F}: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1

»»»»»»»»»»»»»»»»»»»»»»»» Recherche infection wininet.dll

»»»»»»»»»»»»»»»»»»»»»»»» Fin

D AVANCE MERCI DE TON AIDE

Scan with
MalwareByte's Anti-Malware in normal mode and remove what is found and paste the report

https://www.malekal.com/tutoriel-malwarebyte-anti-malware/

HERE IS THE ANTIMALWARE REPORT
Malwarebytes' Anti-Malware 1.31
Database version: 1474
Windows 5.1.2600 Service Pack 2

08/12/2008 11:58:04
mbam-log-2008-12-08 (11-58-04).txt

Scan type: Quick scan
Items scanned: 61303
Elapsed time: 3 minute(s), 49 second(s)

Infected memory process(es): 0
Infected memory module(s): 0
Infected Registry key(s): 1
Infected Registry value(s): 0
Infected Registry data item(s): 0
Infected folder(s): 0
Infected file(s): 0

Infected memory process(es):
(No harmful items detected)

Infected memory module(s):
(No harmful items detected)

Infected Registry key(s):
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Infected Registry value(s):
(No harmful items detected)

Infected Registry data item(s):
(No harmful items detected)

Infected folder(s):
(No harmful items detected)

Infected file(s):
(No harmful items detected)

Use to delete your traces

CCLEANER: (run a cleanup and fix the registry 3 times) without installing the Yahoo toolbar
(in the options then advanced: disable the checkbox: delete files older than 48 hours)
https://www.malekal.com/tutoriel-ccleaner/
https://www.01net.com/telecharger/windows/Utilitaire/nettoyeurs_et_installeurs/fiches/32599.html

_______________

Download ToolsCleaner on your desktop.
--> http://www.commentcamarche.net/telecharger/telecharger 34055291 toolscleaner
# Click on Search and let the scan run ...
# Click on Delete to finalize.
# You can, if you wish, use the Optional Options.
# Click on Exit to get the report.
# Post the report (TCleaner.txt) that can be found at the root of your hard drive (C:\).

_______________

Run Ad-Aware again and remove what is found

Still having issues?

APPARENTLY THE VIRUS IS GONE BUT WHEN I LAUNCH INTERNET EXPLORER AND CLICK ON A LINK A WHITE PAGE APPEARS AND IT FREEZES
I DON'T KNOW WHAT TO DO
IF YOU COULD CLARIFY THAT FOR ME

HERE IS THE REQUESTED REPORT
[ Report ToolsCleaner version 2.2.6 (by A.Rothstein & dj QUIOU) ]

-->- Search:

C:\SmitFraudFix.exe: found!
C:\fixnavi.txt: found!
C:\SmitFraudfix: found!
C:\Program Files\Navilog1: found!

---------------------------------
-->- Deletion:

C:\SmitFraudFix.exe: deleted!
C:\fixnavi.txt: deleted!
C:\SmitFraudfix: deleted!
C:\Program Files\Navilog1: deleted!

Update Java:
https://www.malekal.com/maintenir-java-adobe-reader-et-le-player-flash-a-jour/

Update Internet Explorer
https://www.01net.com/telecharger/windows/Internet/navigateur/fiches/33081.html

________________

Paste the report of an online scan
with one of the following:

Panda online:
http://pandasoftware.fr

Kaspersky online
https://www.kaspersky.fr/?domain=webscanner.kaspersky.fr

IT IS IMPOSSIBLE FOR ME TO RUN AN ONLINE SCAN BECAUSE INTERNET EXPLORER IS CONSTANTLY CRASHING
IS IT POSSIBLE TO REINSTALL IT AND HOW?

download
bit defender free and paste a report after the update

https://www.01net.com/telecharger/windows/Securite/antivirus-antitrojan/fiches/29063.html

I SCANNED WITH BITDEFENDER BUT I THINK IT'S INTERNET EXPLORER THAT HAS A PROBLEM
HOW TO REINSTALL IT?

//-----------------------------------------------------------------
//
// Product BitDefender Free Edition v10
// Product 10.2
//
// Created on: 08/12/2008 14:10:13
//
//-----------------------------------------------------------------

Statistics

Target path: C:\
D:\
E:\
H:\
I:\
J:\
K:\
Folders: 4978
Files: 93357
Memory processes scanned: 0
Archives: 725
Packed files: 2712
Viruses found: 0
Infected files: 0
Infected memory processes: 0
Suspicious files: 0
Alerts: 0
Disinfected files: 0
Deleted files: 0
Moved files: 0
I/O Errors: 29
Scan time: 00:23:10
Files/second: 67

Spyware Statistics

Registry scanned: 0
Infected registries: 0
Cookies scanned: 0
Infected cookies: 0
Infected spyware files: 0
Detected spyware threats: 0

Virus definitions: 2336866
Analysis plugins: 17
Archive plugins: 44
Decompression plugins: 7
Messaging plugins: 6
System plugins: 5

Scan options

Detection
[X] Scan boot sector
[X] Memory processes
[ ] Scan archives
[X] Scan packed files
[X] Scan messaging

File mask
[ ] Programs
[X] All files
[ ] User-defined extensions:
[ ] Exclude extensions: ;

Action

Infected objects
[ ] Ignore
[X] Disinfect
[ ] Delete
[ ] Quarantine
[ ] Ask for action

Second action
[ ] Ignore
[ ] Delete
[X] Quarantine
[ ] Ask for action

Scan options
[X] Enable alerts
[ ] Enable heuristic
[ ] Show all files in the log
[X] Log file: C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\full_scan\1228741813.log

Spyware scan options

[X] Scan for non-viral risks
[ ] Exclude dialers and applications from scan
[X] Registry keys
[X] Cookies

to repair internet explorer use zeb restore

http://telechargement.zebulon.fr/zeb-restore.html

or if the problem persists:

https://www.01net.com/actualites/

I THANK YOU BUT IT STILL DOESN'T WORK PROPERLY
I THINK I'M GOING TO HAVE TO REINSTALL EVERYTHING TO GET INTERNET EXPLORER WORKING
THANK YOU SO MUCH
MILE0011

Download ComboFix (by sUBs) here:

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

and save it to your desktop.

Disconnect from the internet and close all your applications.

Disable your protections (antivirus, firewall, real-time antispyware protection)

Double-click on ComboFix.exe and follow the instructions

In the end, it will produce a report C:\ComboFix.txt

Re-enable your firewall, your antivirus, and your antispyware protection

Copy/paste the report C:\ComboFix.txt into your next reply.

Warning, do not use your mouse or keyboard (or any other pointing device) while the program is running. This could freeze the computer.

You have a complete tutorial here:

https://www.bleepingcomputer.com/combofix/fr/comment-utiliser-combofix