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PRINTING ISSUE ON HP DESKJET F 380

EMMANUELLE -  
patrickdus Posted messages 12 Status Member -
Hello, I have an HP DESKJET F 380 printer and I'm having an issue because every time I print, there is a line in the middle of a document or photo. I don't know much about this and I would need your help, please. Thank you in advance.
Configuration: Windows Vista Internet Explorer 7.0

3 answers

  1.
    mickael19100 Posted messages 2707 Status Member 741
     
    re,
    so you go to start - settings, you will find printer-fax and there you have your printer, you click,
    in the window that opens you go again to printer - you will see properties, and in the general tab at the bottom there are print options, you click and you have 2 choices, align the heads or clean, so you choose clean and you do a print. If that is not enough you clean the heads again and in the worst case you align the heads and follow what you are asked to do. There you go, I hope that will be enough
    Best,
    MC
    4
    1. manou033 Posted messages 1 Status Member
       
      Hello, thank you for taking the time to explain it to me again, but I don't have this cleaning option; I've looked thoroughly in the print settings and I can't find anything. Too bad. Best regards,
      Emmanuelle
      0
    2. patrickdus Posted messages 12 Status Member 1
       
      Hello,
      this option is no longer available in Windows 7.
      0
  2. mickael19100 Posted messages 2707 Status Member 741
     
    hello

    you need to perform a head cleaning through the control panel - printer - properties - print (test page) and go to the utilities tab, do a head cleaning, and possibly align the nozzles.
    hoping I have provided you with the solution
    best regards
    1
    1. EMMANUELLE
       
      Thank you, Mickael. I did the print test, but I couldn't find the utility tab (head cleaning). I've had my computer for a short time, and to be honest, I'm a bit clueless.
      0
  3. Angel
     
    Click on the icon on the HP Solutions Center desktop, then click on Print Settings, click on Printer Toolbox, and here is the window to clean.
    1
    1. patrickdus Posted messages 12 Status Member 1
       
      Hello,
      Yes, here is the solution for Windows 7.
      0