View original (French)

Retrieving ALICE email on iPHONE

Francky -  
 gypaete -
Hello,

I'm desperately trying to recover my ALICE emails (aliceadsl.fr) on my iPHONE...
It's impossible to set up the iPHONE with the help (half an hour) of APPLE... who tells me to contact ALICE...
I contact ALICE, and they brush me off by saying that my question is out of scope...
In short, I feel like I'm going to cancel my ALICE subscription; it would be easier^^ unless a genius of configuration has already solved the problem!

Thank you in advance for the help :o)
Configuration: Windows XP Internet Explorer 6.0

16 answers

  1. sebo
     
    It's good, I can send emails using smtp.orange.fr instead of smtp.aliceadsl.fr.
    35
    1. polo
       
      I can't do it
      reception is fine but sending is a failure.
      can you help me knowing that I'm with Alice and I have an iPhone 3GS
      thank you
      0
      1. gypaete > polo
         
        Hello,
        For my part, on Android, I replaced smtp.aliceadsl.fr with smtp.orange.fr and then I checked "SSL accept all certificates" AND IT WORKS! I can finally send messages.
        0
  2. arloca
     
    Hi

    I had the same problem and I found the solution.

    First, you enter Alice's details and accept the connection other than SSL
    and then in the SMTP address you fill in "smtp.orange.fr"

    There you go, it works for me!
    4
    1. JJ
       
      Thank you, I indeed did the manipulations and it works although a bit irregular: I sometimes have difficulties re-reading a message I've already read (network issue?).
      0
    2. tinago
       
      Well done, man!
      0
  3. patblanche
     
    Hello everyone!

    I am with Alice.
    I use the Mac Mail app to send and receive my emails.

    Here is my configuration on iPhone that works very well. (I never have any problem receiving emails on iPhone, but it took me a little while to manage to send them. Finally, here are the settings for everything to go smoothly between your iPhone (4) and aliceadsl:

    POP account information
    Name Pierre Dupont
    Email address pierre.dupont@aliceadsl.fr
    POP Account Description

    Incoming Server
    Host name pop.aliceadsl.fr
    Username pierre.dupont@aliceadsl.fr (your email)
    Password -> your Alice password

    Outgoing server
    SMTP smtp.aliceadsl.fr
    leave the optional field blank

    Advanced

    Use SSL must be unchecked! very important!
    Authentication password
    Server port 587

    When attempting to connect, request a connection WITHOUT SSL
    Insist a little if you still can't send emails because I didn't succeed on the first attempt, but it should work this way!
    3
  4. patblanche
     
    Hello, I'm with Alice and Orange just like you. My phone is an iPhone 4.
    Here are the settings that will allow you to send and receive emails from your iPhone. (emails from your Alice email address and your Alice messaging, of course)

    Touch the iPhone settings icon -> General -> Mail, Contacts, Calendars -> POP account ->

    If you've already filled in an account that you find useless, you can delete it by going to the bottom of the page, red box delete account.

    Account: Enable the box

    Information about the POP account

    Name Pierre Dupont (your name and surname)
    Address (your Alice email address) pierre.dupont@aliceadsl.fr
    Description POP account

    Incoming server

    Hostname pop.aliceadsl.fr
    Username (your Alice email) pierre.dupont@aliceadsl.fr
    Password: your Alice password

    Outgoing server

    SMTP smtp.aliceadsl.fr -> ... -> server enable the box
    Outgoing server
    Hostname smtp.aliceadsl.fr
    Optional username (leave blank)
    Optional password (leave blank)
    Use SSL DISABLE the box
    Authentication -> Check password
    Server port 587

    Go back a little under Advanced under SMTP ->

    Use SSL UNCHECK
    Authentication -> check password
    Server port 110

    There you go.

    At the first connection attempt, it will ask you if you want to continue WITHOUT SSL, click YES

    If it still can't find the server, try again a little later because Alice messaging is not 100% reliable (sometimes there are small outages but never very long) but there’s no reason it shouldn't work with these settings. If it is indeed your Alice email address that you want to use.
    3
  6. blakphil Posted messages 1 Status Member 2
     
    I finally have my Alice emails on my iPhone

    you just have to "simply" (after more than two hours) create your email account: settings, mail contacts, add an account, other, add an email account, AND HERE DO NOT ENTER YOUR FIRST AND LAST NAME BUT INSTEAD YOUR PHONE LINE NUMBER FROM THE BOX THAT CORRESPONDS TO YOUR ALICE IDENTIFIER 02........ AND NOT YOUR CALLING NUMBER 09 ......... and it works at least for me.
    another solution: type aliceadsl.fr into your search engine: enter, and the Alice portal is there.

    hi everyone.
    2
    1. Toxandrie Posted messages 1 Status Member
       
      Hello and thank you very much, I followed your advice, namely to use the phone number instead of the name and surname and also to fill in the other information exactly as it is in the home computer account, and it works.
      0
  8. francky
     
    Sorry, but even with Orange's SMTP, it's not working lol ;p

    And as for the internet links... I had already done a Google search, thank you^^

    Anyway, still no concrete solution... :(
    1
    1. JJ
       
      Yes, it works. See Naikicoul's message in this forum.

      For my part, I started by selecting MAIL (and not settings) and selecting "OTHER"


      Then:

      - Name: enter your name or first name
      - Address: your email address
      - Password: your password
      - Description: by default it will show your address

      => save.

      A message will appear asking if you want to configure WITHOUT SSL:
      Click YES

      Verifying the data may take a while... don't hesitate to wait.. and even ask for the configuration without SSL a second time (put yes again)

      Now, you will see 2 checkboxes above: POP or IMAP (for ALICE, in my case, I selected POP)

      Let's check the sending and receiving servers:

      Receiving server:
      Hostname: pop.your_mail_client.fr ==> in my case: pop.aliceadsl.fr
      Username: your full email address
      Password: by default it has been entered.

      Sending server:
      Hostname: smtp.your_mail_client.fr ==> in my case: smtp.aliceadsl.fr

      Save and exit the email account.

      Then go to Settings > Mail, Contacts > and select the new account

      Click on the advanced box (at the bottom)
      - SSL must be disabled ==> to do: very important
      - server port: 110 (POP port) ===> and I stopped there (that was enough, but it took some time for the exchanges to actually start)
      0
    2. francky > JJ
       
      MERCIIIIIIIIIIIIIIII
      0
    3. tinago > JJ
       
      Hi, on my iPhone I can send emails but not receive them. I get this message
      the connection to the server "pop.aliceadsl.fr" failed and when I click ok everything stops...
      if anyone has the same problem and has found a solution...
      I'm all ears
      thank you
      0
    4. tintin > tinago
       
      I have the same problem but on Samsung Player F480. If someone can help me, I thank you in advance.
      0
    5. Titi > francky
       
      Hello,

      I’m just like you: I bought an iPhone and I’m desperately trying to set up my Alice email account.
      I managed to configure the incoming mail, but nothing works for sending mail. I feel like I’ve tried everything:
      - smtp.aliceadsl.fr
      - port 25
      - changing aliceadsl.fr to orange.fr
      - adding my email by replacing @ with %
      ... I don’t know what else to try.
      If anyone has a solution, I would eagerly await it.
      Thank you for your help.
      0
  9. sebo
     
    Hello, I found some information here https://www.universfreebox.com/article/9362/Migration-des-mails-Alice-sur-les-infrastructures-de-Free which allowed me to reactivate the reception of emails on iPhone 3Gs orange and aliceadsl.fr:

    In the end, I decided to try changing the identifier, unlike what had happened between Tiscali and Alice. And it works! Let me explain:

    The identifier was cricri@tiscali.fr
    It had become cricri%aliceadsl.fr
    I changed it to cricri@aliceadsl.fr

    With the same password, everything is fine.

    So in the "Server reception username" (Pop), replace the % with @

    Now I need to figure out how to send emails…
    1
  10. JJ
     
    I'm sorry I can't provide you with information, but I indeed have the same problem... and the same response from the HOT LINE Alice.
    0
  11. mimie
     
    Hello,
    Maybe someone has found the solution by now
    I just got here two weeks ago with my iPhone and despite all the tests and after going through all the forums on the web, I can't find how to solve my problem
    And another issue with Swirly MMS v2. I bought the license and it says INVALID LICENSE, oh great because I paid €9 and it's not valid.....
    Help me
    0
  12. gtsly
     
    Hello,
    this morning I finally managed to set up the email on my Orange iPhone with the Alice messaging service.
    I configured it using the settings below:
    - email address
    - pop.aliceadsl.fr
    - smtp.aliceadsl.fr

    I received the warning not to use SSL twice, and within 2 minutes the emails arrived on the iPhone 3GS

    Have a great day everyone

    P.S.: I had previously configured the pop and smtp on Orange without success and then I re-entered the Alice data.
    0
    1. Mamarina
       
      it's not very good Alice I can't do it
      0
  13. totofbabo
     
    Euh!!! If someone has the solution for an iPhone with Bouygues, I'm interested because I've done the same steps as you and it still doesn't work for sending!!! What is the SMTP port for sending with Bouygues?
    0
  14. Greg77
     
    I found it! Below is the method for free adapted for alice.
    Ultimately, it's the same principle as configuring Outlook 2003.

    Go to Settings
    Then the "Mail" icon
    Function "add account" (if you already set up accounts, delete everything and start from the very beginning with add account).
    Choose "other" (since it's free)
    Choose the "POP" tab

    Name: enter your first and/or last name
    Address: enter your email address with the extension @aliceadsl.fr
    - e.g.: zoneitouch then: zoneitouch@aliceadsl.fr
    Description: click (it automatically copies your email address from above: leave it as is)
    Incoming Mail Server:
    Host Name: pop.aliceadsl.fr
    User name: loggin (with extension %aliceadsl.fr and not @)
    - e.g.: zoneitouch%aliceadsl.fr
    Password: ******

    Outgoing Mail Server
    Host Name: smtp.free.fr
    User Name: DO NOT ENTER ANYTHING LEAVE Optional
    Password: DO NOT ENTER ANYTHING LEAVE Optional

    Since this is a new setup, you do not have access to the SSL option.
    CLICK "Save" (at the top right).
    Then go back to the account you just created:
    SETTINGS > Mail > Your account

    Scroll all the way down the screen
    Select the "Advanced" function
    and disable both SSL options (click the blue square to get a circle - instead of the bar next to each SSL).
    Then close (the changes are saved automatically).
    0
  15. Mic57
     
    The solution is very simple, you just need to go to SFR http://assistance.sfr.fr/mobile_tous/question-mobile/adresse-alice/fc-3016-69446
    it provides the solution and it works very well.
    0
  16. feli
     
    Hello,

    could you help me with an iPhone at Orange and an email at Alice: I'm struggling with it.

    thank you

    fe
    0
  17. patblanche
     
    For receiving emails, it works perfectly, but I noticed that for sending emails, it only works if I'm connected to Wi-Fi.
    0