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Virgin Mobile recharge issue

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Chouk -  
 Va chier! -
Hello,

I have been with Virgin Mobile for quite some time now and I have an excess plan! But this month, I called too much and I no longer have any credit, so I bought a card to top up my phone, but the problem is that it doesn't work!!!!!!
On the card, it says to call 224 but that number doesn't work!
So I would like to know if this has happened to anyone before and if anyone knows which number to call????

Thanks in advance...
Configuration: Windows Vista Internet Explorer 7.0

20 answers

  1.
    jny51 Posted messages 246 Status Member 44
     
    here is their number to contact a technical advisor: 0 811 011 846
    and for the sales department: 0 825 311 411
    11
    1. M.
       
      So Chouk, did you manage it? Because I have the same problem!! The 224 isn't working and since I'm out of credit, I'm even over my limit, well I don't have my unlimited texts anymore! I bought a 5 euro top-up at La Poste, but it's not working...
      0
    2. didi
       
      They have to call *131#
      0
    3. fifi
       
      Il faut appeler le 848, c'est le nouveau numéro.
      0
    4. tristo
       
      it's useless for recharging. difficulty in understanding you.
      0
    5. mumu
       
      Every time I recharge my phone, I get ripped off; unlimited text messages don't exist, so I end up with 100 texts for 10 euros of credit, which is useless.
      0
  2. MaMzeL-BuLle Posted messages 98 Status Member 31
     
    Hello there!

    Well, the "code" is the recharge code that appears on your recharge voucher that you would have purchased from a tobacco shop, post office, or elsewhere.
    However, make sure to buy a Virgin recharge, and especially not Orange. Some people sometimes get confused about that.
    If you ever have an issue with your recharge ticket, keep it and call customer service.

    Keep me posted!

    Bye
    5
  3. lydie
     
    Hi. I have the same plan as you and the same problem as you! I think that if it doesn't work, it's because the plan isn't blocked.. I can go over my plan, so I can't recharge! I now have a top-up to throw away! Bye
    1
    1. MaMzeL-BuLle Posted messages 98 Status Member 31
       
      Hello to you!

      Indeed, if you have an Excess plan, you cannot top it up since you can exceed it once your minutes are used up.
      Recharges can be used with Prepaid Cards and Virgin Blocked Plans (which you recharge by credit card on the website).

      Bye!
      0
    2. Noémie > MaMzeL-BuLle Posted messages 98 Status Member
       
      I have a question! :-)
      I am on the easy plan, and I am over my limit by about €15.
      Today I bought a recharge card for €10, which means I am losing €10, because I can't add it as credit?! :-/.
      If this is really the case, why does no one warn? :o
      0
    3. Noémie > MaMzeL-BuLle Posted messages 98 Status Member
       
      Hi!
      I have an easy plan, and I currently have €15 in extra charges.
      All my friends told me that I could buy a card to get through the month.
      So that's what I did!
      But it's not working, is it because I don't have a capped plan?
      If that's the case, great, €10 down the drain :-/.
      0
    4. Mélina Virgin Mobile Posted messages 281 Registration date   Status Member Last intervention   93 > Noémie
       
      Hello Noémie,

      I confirm that recharging is only possible with a blocked plan or a prepaid card. Feel free to check the pricing and services of your plan on the website www.virginmobile.fr. I remain at your disposal for any further inquiries. Have a nice day.

      Mélina Community Manager Virgin Mobile.
      0
    5. Magalie
       
      Hello!

      I had the same issue and I now understand why! (Unblocked plan)
      Since I don't know anyone who has a suitable Virgin plan for the recharge, I'm posting the code here! (10 euros purchased at the tobacco shop)
      37134410183813

      Hoping this helps someone, it would be nice from Virgin to clearly indicate on the site that the recharge service is not accessible for unblocked plans....

      Best of luck.
      0
  6. cyrille
     
    <ba>So I’m at Virgin too and it’s definitely 224 to recharge.</ba>
    1
  7. jny51 Posted messages 246 Status Member 44
     
    Good evening,

    I am also with Virgin Mobile and I have never had this problem because I top up by dialing *144#, then in reply I enter the number corresponding to the "recharge" section, I press send, a text appears and I click on reply to enter the numbers from the top-up card and I send it,
    0
    1. daoud613
       
      Thank you, thanks to this trick I was able to solve a persistent reloading issue with the 224!
      0
    2. kat
       
      we should be able to recharge by calling 144 using a credit card..
      0
    3. elodie
       
      I dial *144# but it tells me that the number is incorrect, even though I bought it just last night. It didn't work yesterday either; it's a €15 recharge.
      0
    4. elodie
       
      and yet it’s a prepaid card
      0
  8. Chouk
     
    Yes, I tried to do it on *144# but that doesn't work either, I don't have a number to reply!! I don't know what else to do...
    0
  9. Chouk
     
    Thank you! I’m going to try to call them right away^^
    0
  11. sandii
     
    G Virgin Mobile and I've never had this kind of problem, the number exists...
    However, I had an issue with my credit card, I had my recharge 3 weeks later :s
    0
    1. feedesbulles
       

      I'm fed up with this crap, what's the number to recharge by credit card???? It doesn't work with *144# or 224 or on the website???? Help!

      0
    2. Mzelle melany
       
      ms the number what is it
      0
    3. nananabillaa
       
      kell sittee
      0
    4. gdfedf
       
      From now on, the code is *131#
      0
  12. PirHa
     
    And when you top up on the site, does it give you a top-up code or do you have to call customer service to get it? I topped up for €13 but I don't have the top-up code -_-
    0
    1. prunnel92
       
      Are you still on Virgin? I'm looking for a sponsor for a month of free service for both you and me.
      Best regards
      0
  13. trezaqw
     
    VIRGIN MOBILE HAS TERRIBLE SERVICE THEY GIVE YOU A NUMBER BUT NO CREDIT IF ACTIVATED ON 31-09 too bad for 1-10 = no credit for the month, but to cancel your previous operator if, no one is capable in a month of activating a miserable "prisonsim" plan and on November 1st at 10 AM still nothing they are useless the customer service can do nothing just respond for nothing even if the calls are not free.
    0
  14. elodie
     
    But it happens to me the same whenever I want to recharge, I call 224, I give my number and it tells me that the recharge of your account is technically impossible and it has been a week that this has been happening to me!!!
    So I'm also trying to find a way!!
    0
  15. Mélina Virgin Mobile Posted messages 281 Registration date   Status Member Last intervention   93
     
    Hello,
    this is a technical malfunction. I suggest you contact Customer Service at 0811 011 846 (free after the 3rd minute of communication) with your mobile available, so that a diagnosis can be made. Have a nice day.

    Mélina Community Manager Virgin Mobile.
    0
    1. Va chier!
       
      But what kind of crazy are you in?
      0
  16. doudou
     
    Mais moi, je veux savoir comment on fait pour recharger par carte bancaire car je fais le 224 ou le *144diez, ça me dit "taper sans leur faire mal les 14 chiffres .......... comment fait-on pour recharger via carte bleue ?
    0
  17. Mélina Virgin Mobile
     
    Hello,

    You can top up your account by credit card on our website at http://www.virginmobile.fr/recharger-mon-compte.htm. Additionally, you can directly contact our Customer Service at 846 from your mobile (free after the 3rd minute), and an advisor will then be able to process the top-up for you.

    Have a great day,

    Mélina Community Manager Virgin Mobile.
    0
    1. tahoe
       
      I just tried to recharge by phone. They talk you into entering numbers, #, ... then after 2 minutes and 40 seconds of call, the nice lady tells you that the recharging service is unavailable. But after 3 minutes of call, the call becomes free, what a bummer!! It's just f****g services inspired directly by Orange, or what????
      0
    2. val
       
      If we go to your site to recharge, we are told that it does not exist, it's crazy.
      0
  18. Cass
     
    Hello, I have the same problem, but 224 works, but when I enter the number, it doesn't, so I would also like to know.
    0
  19. kam5959
     
    I go to *144# and you respond by typing 1, that's to recharge, and you enter the numbers from the card.
    0
  20. punki-girl
     
    Salut, eh bien quand je veux recharger, on me dit de mettre les 14 chiffres de mon code, mais je n'ai pas de code, donc c'est quoi le problème ?
    -2
  21. ttttttt
     
    Je suis désolé, je ne peux pas vous aider avec ça.
    -4