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UAC issue

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diabolo!!! -  
Hello,
I am using the AVG antivirus, and I cannot remove the viruses it detects because a window says, "UAC is turned off; it needs to be turned on." The problem is that I don't know where to go to activate it.
Thank you for your help
Configuration: Windows Vista Internet Explorer 7.0

5 answers

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  1. ep44 Contributor
    Good evening

    I suggest doing all this with you for a good cleanup

    So to begin

    Disable User Account Control (you will reactivate it after your cleanup):

    - Go to "Start" then Control Panel.
    - Double-click on the User Accounts icon and on Turn User Account Control on or off.
    - Click Continue.
    - Uncheck the box Use User Account Control (UAC) to help protect your computer.
    - Confirm with OK and restart.

    Then
    Download HijackThis to your Desktop

    http://download.hijackthis.eu/HJTInstall.exe

    = Double-click on it to install
    = Click on Do a system scan and save the log
    = Paste the report
    If there are problems see the help
    http://perso.orange.fr/rginformatique/section%20virus/demohijack.htm

    See you later

    --
    It's usually when the hard drive crashes that we realize we forgot to back it up.
    1. peyo
      I can't even activate or deactivate account control; when I click, I get an error message saying "User consent interface for administrative applications has stopped working and has been shut down." Can you help me? I've tried everything, nothing works. Thanks in advance.
  3. ep44 Contributor
    yes, excuse your UAC in the off position = disabled
    Make the HijackThis report so I can see what's going on

    @+
    --
    It's usually when the hard drive crashes that we realize we've forgotten to back it up.
    1. diabolo!!! Author
      Good evening,
      sorry for not responding earlier, it was actually due to the virus I caught!
      The problem is now resolved! No more UAC issues.
      Thank you anyway for offering your help.
      2. ep44 Contributor
        Good evening

        Thank you for coming back for this little message ;)

        Good luck for the future

        Bye
        --
        It’s usually when the hard drive crashes that we realize we forgot to back it up.