SFR issues

Question

Hello,
For just under a month, I've had an SFR plan with 1 hour and 30 minutes of calls + unlimited SMS 24/7.
And actually, it's been two days that I can no longer send SMS. When I send one, an error message from the number 952 appears telling me: "Due to a technical problem, your text message could not be sent. We thank you for trying again later."
I'm willing to wait for them to resolve the issue, if there is one, because while browsing the internet, I can't find anyone else experiencing the same problem as me.
Since I have an unlimited SMS plan, I don't think they've set a limit on the number of unlimited SMS --'
PS: I can call and receive SMS, so I believe the issue is not related to my network..
Thank you in advance for your help :)

Configuration: Windows Vista Internet Explorer 7.0

DePAssage · Accepted Answer

It's Enkor Moii

I know why we can't send SMS!!!

I called SFR's customer service: 900

Then a lady answered, asked for my name, checked my account, and told me that I couldn't send SMS because I had less than 10 cents left in my account!!

So next time, make sure to keep 10 cents aside!!

I'm leaving you!!

Kisses

James617 · Answer

Call the SFR customer service ...  PS: I think it's 952 ...

eleon · Answer

The number 952 is available to top up a plan additionally.

James617 · Answer

It's the 900.

ksept · Answer

Have you solved your problem? Because I have the same issue, except that I have a plan with 1 hour of calls and unlimited SMS in the evening, on Wednesdays, and during the weekend.

DePAssage · Answer

I have the same problem as you:

I have a blocked SFR plan limited series MTV 1h 30 unlimited texts 24/7

For 4 days I haven't been able to send texts

But I can receive them and receive calls

I don't understand anything!!

And it annoys me a bit

Thank you for letting me know if you found a solution

kisses, see you later

vero · Answer

I have the answer to your problems. In fact, when your plan expires, you no longer benefit from unlimited texts. It's written in tiny letters in the subscription and usage terms booklet for SFR offers that you are given when you subscribe, and of course, you don't have the time to read it because it has 54 pages of tiny text, and the section regarding this issue is on page 21, article 2. And be careful, also delete your texts that don't go through because they are systematically counted during paid hours... hello scam! Moreover, with my blocked plan, I end up with a bill of -2 euros that will be deducted next month... thanks SFR.

meléopoldine · Answer

Yes, that's right, it's unlimited texts provided that the balance is > 0, well with SFR it might be > 0.10 cents.

Raph · Answer

I have exactly the same problem and I spent hours on the phone with the INCOMPETENT customer service. They changed my SIM card, "fixed" my phone, all that nonsense, and they tell me that the problem is that I have no credit left, but it's obvious that I still have some, yet the woman insists otherwise. So, being very angry and since the problem has been going on since May, I sent a termination letter with a waiver that was refused, please, because according to them the reason is not valid. So, in the end, being very disgusted with SFR, I canceled my contract before the end of the commitment, and I have to pay for all the remaining months. THANK YOU SFR, A GOOD ADVICE: NEVER GO TO SFR, THEY ARE FRAUDSTERS AND THEY DON'T GIVE A DAMN ABOUT YOU.

axel · Answer

Listen, I also have a problem like that; I can no longer send SMS. Before, I used to receive the message from 952, but now I'm not receiving anything anymore.

anissa · Answer

I'm calling 952 to recharge and they're telling me there’s a technical problem, and I need to call back later. What should I do, please respond quickly.

Typhanie · Answer

Hello,

I had the same problem as you.
Two days ago I tried to send texts but as soon as I did, I received messages from +951 saying: "Due to a technical issue, your text could not be sent. We thank you for trying again later." Given what was said above, it's because I only have 7 cents of credit left and you need 10!! Well done SFR!! When I changed my plan (since I was with Neuf), my mother and I specifically asked "if when I run out of credit, will I still have free texts?" They answered yes. You always have to be wary of operators, be careful!! So now I have to top up my credit, they'll be happy to gain €5.

Marc0169555 · Answer

What a bunch of scammers.
I have the same problem, it disgusts me, the sellers don't even mention it.
They only have nice words at SFR.
On top of that, they're going to make us pay for a top-up.
What a bunch of scammers.
Go to Orange, it can't be worse than SFR.
Goodbye.

Mouna · Answer

Hello everyone
I followed your conversation and my problem is not resolved.
I have a blocked plan with unlimited internet and texts for 1 hour. And for the past week, I haven't been able to make any calls, but I can receive them, as well as send texts and surf the internet.
I called customer service and it was a total mess; in the end, they hung up on me, put me on hold, and cut me off. After more than an hour of being treated like an idiot, I decided to cancel my subscription, block all SFR payments, and check out what’s going on with another operator. Anyway, it can't be worse than this. Because right now, SFR has really hit rock bottom.

Snowy · Answer

Hello,

I’m visiting the forum because I have exactly the same problem as you and I just found out that you actually need at least 10 cents of communication credit to be able to send texts during the unlimited period. However, I only have 9 cents left! It's hard to believe!

Regarding the termination of your commitment contract, be careful because I have a friend who terminated due to the many technical problems he encountered... He blocked SFR's direct debits and the funny thing is that not only is he part of the PREVENTEL files (if the name is correct) to indicate that not all monthly payments are made on time, but he is also preventing SFR from collecting the money they are owed! Being listed in such a file prevents you from subscribing to another phone plan, so be careful!

Best regards

Gautier 62 · Answer

Hello everyone, I have the same problem as all of you "due to a technical issue, your text message could not be sent. I don't understand, I can send to SFR numbers. I still have 22€ of credit left, I don't understand. Please explain to me how this is possible.

Jonath@n · Answer

PAREiL ! The plan at €25.90, I got it the day before yesterday ... & it only works with people who don't have SFR =(

Gautier 62 · Answer

I went to SFR, they told me they would change my phone tomorrow anyway, they are obligated since my contract clearly states unlimited SMS and MMS 24/7. As for me, if they don't want to, I will file a complaint or do something about it, I have nothing else to do anyway.

Gautier 62 · Answer

Yes, a Blokker plan with €25 of regular credit, you know, I never call people, I prefer to send texts.

Acio · Answer

Same here, I can no longer send messages: "Due to a technical issue, your text could not be sent, please try again later" from service 952. Do I then have to wait for the credit to return? (if subscription, not card) for the issue to be resolved?

Acio · Answer

Same here, I can no longer send messages: "Due to a technical issue, your text could not be sent, please try again later" from service 952. Do we then have to wait for the credit to return? (if subscription, not card) for the issue to be resolved?

Acio · Answer

So the solution to the problem of sending messages "Due to a technical issue, your text could not be sent, please try again later". So do we need to wait for the balance to be restored? (if it's a subscription, not a prepaid card) for the problem to be resolved?  Thank you for replying ^^

loveMX · Answer

I have unlimited texts and I have exactly the same problem >  But it might be because I only have 0.7 cents left on my emergency credit of 2 euros, I will receive  my credit tomorrow, thank you for responding quickly if you have the same problem.  Thanks in advance :)

Cloww' · Answer

Hello everyone! I hope you can help me.. I got my iPhone yesterday, with an Illimithic 3G plan including 1 hour of calls, unlimited internet, MMS, and SMS! However, earlier, while I was sending messages, I received a message from 952: "Due to a technical issue..." anyway, you know what I'm talking about! And this message became more and more frequent, and since then, no messages can be sent! I really don’t understand, given that when I call to check my remaining credit: they tell me I have 1 hour left, which is the entirety of my plan! Yet, internet works, I can call, and I receive messages! I'm begging you, help me, this is really starting to annoy me, especially since my phone is new.. SUPER SFR!!

Cloww' · Answer

Hello everyone! I hope you can help me.. I got my I-Phone yesterday, with an Illimithic 3G plan including 1 hour of communication, unlimited internet, mms, and sms! However, earlier, while I was sending messages, a message from 952 appeared: "Due to a technical issue..." Anyway, you know what I'm talking about! And this message kept showing up more frequently, and since then, I can't send any messages! I really don't understand, given that when I call to check my remaining credit: They tell me I have 1 hour left, which is the entire duration of my plan! However, the internet works, I can make calls, and I receive messages! I’m begging you help me, this is really starting to annoy me, especially since my phone is new.. SUPER SFR!!

AnToNiO · Answer

I have an illymitic plan with the iPhone and it's been doing this since yesterday afternoon.

just-utopia · Answer

Hello!
I have the same problem as you since yesterday afternoon; I can no longer send any texts, and I immediately receive the message from 952 that you know well. I called customer service, and they told me that the issue was on their end, that it was a global problem affecting several people (which apparently is the case). They also assured me that their technicians were doing everything to resolve the issue as quickly as possible. So I think we have no other option but to wait... Post on the forum as soon as the problem is resolved on your end, and let's keep each other updated!

simoranka · Answer

You must keep at least 0.10 euros to be able to send unlimited texts.

djmo78920 · Answer

Yes, I know I have €47 in credit and it doesn't work...

thrak · Answer

Hello, I've had this problem for 15 days now, it's impossible to send text messages. SFR is starting to get on my nerves! I'm considering switching operators. It's unacceptable for a "giant" in mobile phone subscriptions. They take your money for the plans, but they're not capable of solving a technical problem...

Carambar26 · Answer

Hello,  I was supposed to receive my credit yesterday and since then I haven't received anything. Earlier I received a message from 900 saying they couldn't deliver my mail and that I should check on SFR or call 900. I just checked on SFR and nothing indicates what I'm looking for... Is it my credit or something else?  Best regards, Carambar26

morgianes · Answer

Good evening, I've been having the same problem for two days and I laugh when I see people wanting to leave SFR because of a small issue like this... I came to gather information on this forum and while reading, I realized it was just what I thought, so I will recharge it... However, for those who are going to Orange, honestly, I do not recommend it, they made me pay 1300 euros for a cancellation fee when my phone was stolen, and I paid the 1300 euros in 13 months, but I assure you they're crooks too! So there's no need to change operators for such nonsense! Especially since all operators are crappy! My cousin left Bouygues Neo 3 because Bouygues messed up too, so well, it's just a blocked plan we have, it's not the end of the world... anyway, kisses to all.

lolipop11 · Answer

I have the same problem too... And it hasn't been long, I don't know what I should do.

droopynette · Answer

Hello,  I have exactly the same problem as you!!

morgianes · Answer

Hey, you just need to leave some credit, otherwise we can't send messages anymore... You just have to leave some communication credit to be able to send SMS, that's it.

rut88 · Answer

Same problem here, even though my plan is brand new, it dates back to March 12, 2010, and I have never been able to send a text message even though I have unlimited texts and two hours on my plan. I spoke to a technician on Tuesday who promised to fix it within 5 days, and this morning, miracle, an operator called me to say that... I was on a waiting list and that I would be fixed in... 5 days! In short, my first month of subscription will be half gone without me having sent a single text. The worst part is that I feel like they just don't care...

Samm · Answer

no no that's when they have technical issues that happen from time to time (like once a year for me, and even then) like a broken antenna or something like that.. don't worry there's no limit for unlimited texts

Fire · Answer

Hello everyone
Since last night, it's the same for me, I have the same problem, but of course I'm not the only one ^^
I have a blocked plan with unlimited SMS and 24/7 internet as well as 1 hour of calls. And since yesterday, I can no longer send my SMS! Well, actually yes! 2 SMS out of 20 are sent! The worst part is that I called customer service on the 19th to check how much I had left, and I had 20 cents remaining (yes, I went over my emergency credit) and when I received the first message "952" strangely I had "6 cents" left even though I hadn't made any calls or sent any MMS. So even if I have 6 cents left, why are 2 SMS out of 20 sent correctly? Well, if it's a credit issue, that's fine, I'm used to it after all, so I'll wait until the end of the month to recharge my plan hoping that it works and that this "problem" gets resolved.

Best regards, Fire

samsam · Answer

Thank you for the info. I have a SFR blocked plan with unlimited texts, I used up the emergency credit and when I tried to send texts it said "due to a technical problem..." and I recharged, now it works.

Fanny · Answer

It gives me exactly the same problem as you since this morning and I wanted to know how you fixed it to make it normal again? Thanks.

Emilie · Answer

I have the same problem since this morning too.

audrey · Answer

same for me

mathilde · Answer

neither

Mariina · Answer

Idem :( !

dddd · Answer

The same ...

dddd · Answer

What phone do you have?

Mick · Answer

the same since this morning

Flow · Answer

Same, my texts aren't sending anymore.

Punker · Answer

Same. Any information? Because it's starting to get annoying.

Fire · Answer

Thank you to everyone who asked me for a response, so here it is.
After constantly receiving the same message 952, I decided to be patient since I was soon reaching my monthly credit, and finally, credit received, I was finally able to resend my messages. Apparently, you need at least 10 cents to be able to send texts. However, this was not specified at the time of purchasing the plan. What is surprising is for those who have several euros left. I know everyone hears this, but I suggest waiting for your monthly plan renewal. In case of additional problems, try contacting SFR. However, I think they could at least warn you on the day of purchase.
Apologies for this poor response, but that’s just what happened, I hope this helps you.
Sincerely, Fire

Following the request from "dddd", I personally own a Sony Ericsson W595.

min · Answer

solutions??? :$

Marlene · Answer

I have the same problem! Any solutions??

Maaa · Answer

J'ai le même problème que toi, je ne sais pas trop quoi faire, je pense appeler SFR.

mickeymouse35 · Answer

Hi, I experienced that too. It's actually because you didn't leave 0.10 cents on your balance, and beyond that margin, you can't send SMS anymore. So call your operator, explain the problem to them, and they'll give you back 10 cents, and you'll be able to send SMS again.

quette poilu · Answer

You have no credit left; you need to wait until the day you bought your credit, the date you purchased it.

coco · Answer

It happened to me too, and the problem is that you've used up all your credit for calls while you need to keep at least 10 cents to be able to send texts! But when you get your credit, you'll be able to send unlimited texts and call, but right now you have to wait for your credit!!!  Hi, see you later!

Salsa · Answer

J'ai eu le même problème, je suis allé chez SFR, et ils ont dit que c'est quand tu as moins de 10 centimes de crédit. Les SMS sont illimités seulement si tu as plus de 10 centimes. Voilà.

Vero · Answer

and my ass is chicken, unlimited is UNLIMITED!!

popoopaline · Answer

It annoys me, I have 1.92€ but I can't send texts either!!!

Miss Blue · Answer

No, no, she's right. When you're below 10 cents, it's over! I ended up at zero... so I need to top up!

Miss Blue · Answer

But after recharging, everything was fine, I could still send texts, but now... OUT OF SERVICE AGAIN!! I'm getting more than fed up!

solice · Answer

It's not due to the credit. At least not for me, since I still have 15 euros of credit, and I can't send texts, that same text from 952 keeps coming back. So I'm just waiting for it to pass... It hadn't happened to me for several months, then sometimes it comes back. In fact, I think I've never had as many problems as since I've been with SFR; probably just bad luck because some are satisfied.

Diiiiiina 13 · Answer

You need to go to customer service. At the SFR store, they will know what to do ;)

Alexia . · Answer

Even if we have the 2 emergency credit e, it doesn't work?

Vodka Ananas · Answer

Hello,  Here we go again, the same problem. It has been going on for four days now, and apparently I'm far from the only one experiencing this! At first, I thought it was due to lack of credit, but that’s not it since I still have €4.16. I've noticed that some texts went through and others didn’t. (The texts were sent to the same person.) Network issue? Nope! I went to an SFR store and what did they tell me? I'm sorry, I don't understand... Maybe it's a network issue? Is that possible? A network issue for four days, and since this morning, I've been trying and trying and no SMS are going through, and I must admit it's very frustrating!

Alexiia · Answer

I'm experiencing exactly the same thing, even before when I was on my emergency credit it was working, and now it's getting annoying!

aissa84310 · Answer

Same for me, two days ago I was on my emergency credit. One whole day they were unlimited and the other it was random.

JetCforever · Answer

I'm experiencing the same thing right now, I'm at -1.98 on my emergency credit, but what I don't understand is that yesterday I was already at -1.98 and it was working just fine, and this morning it was working too. So, you know, I don't see why it would suddenly change; it's starting to get annoying...

julie · Answer

I had the same problem, I was calling and it didn't work. But I eventually managed to do it by sending the 10-digit code (bought online from TOPENGO) via SMS to 952. Within thirty seconds my request was processed and I could make calls and send texts again. There you go, I hope I helped you.

chouuuchou2aa · Answer

I have the same problem as you since last night! And I have been at -1.94 for a week, and until yesterday everything was working fine... I don't really understand what's going on... What did you do to make it work again?? Thank you in advance...

Pascaaa-B · Answer

Unfortunately, I used up all my emergency credit this morning. But during the day, I received the +952 message several times, yet I was able to send a few. So why does it work one time out of two?!!! It's really getting heavy after a while!!! And every year, at the same time, it happens to me!

Elie94 · Answer

I have the same problem, but apparently you need to keep at least 10 cents of credit in order to be able to send. I don't understand because it's supposed to be unlimited but oh well. You can always top up a few euros on your phone on the SFR website.  there you go! Good luck to everyone who has this problem like me...

Elie94 · Answer

I HAVE THE SOLUTION I JUST CALLED "950" AND I AUTOMATICALLY ADDED 3 EUROS TO MY CREDIT WITHOUT A BANK CARD CODE OR ANYTHING!!!! AND NOW I CAN SEND SMS

lucie · Answer

But you bunch of idiots, damn it, we all have the same problem and you're not even able to provide a solution. You're too stupid to say, "Oh, I have the same problem," "Oh, me too," "Oh, and me too!" But damn it, what we all want is a solution, you fools! Who has the solution here? We don't care that you and you and you and you over there have the same problem, WE DON'T CARE! It's the solution we want, you morons!

lulu · Answer

she is right lucie me too I want the solution =(

Client = Otage · Answer

Hello,  I am experiencing the same issue with a "Blocked Plan MTV 1H30 Special Web". After some investigation, I found this response on the SFR forum, made by a user who seems to be part of the company:  (Copy the next 5 lines, then delete the line breaks... Sorry for the formatting, but otherwise the link doesn't display entirely...)  http://forum.sfr.fr /c141-mobile-questions-techniques /f145-les-services-mobile /f93-textos-et-mms /t175228-envoi-sms-impossible-avec-forfait-1h-bloque-sms-illimite.htm  The suggestion that the communication credit must be over 10 cents to benefit from the "unlimited SMS" option seems to be confirmed...  However, a little piece of information that is important even if it doesn't help with understanding: I just had the person I am desperately trying to send an SMS to tell me that my SMS arrived... but in pieces and out of order!..."Go figure, Charles...":-p  To summarize: - The problem seems to be related to the remaining credit amount on the "call" part of the plan... - The rejected SMSs are still being sent, in pieces and out of order...  My monthly recharge is due tomorrow, and I will try to provide you with more information...

Bob · Answer

Same problem as Solice, with one difference: for every SMS sent, I receive at least sixty texts from 952. I have found myself several times with my inbox full because of this, so is it an issue with the operator, or with my phone???

oranda · Answer

I benefit from a blocked SFR plan with 40 minutes of communication and 1 hour of free calls to numbers of my choice, along with unlimited SMS from 5 PM to 9 PM. Since then, I can no longer send SMS, even from 5 PM to 9 PM, and I can only call my one favorite number, that of my parents! Moreover, without knowing it, I have exhausted my emergency credit of 2 euros, please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!

Junior9511 · Answer

Hello, my issue is that I received my credit the day before yesterday... It disappeared in less than 24 hours without me even touching my phone (during the night)... In the morning I wake up to three messages: you can use all or part of your emergency credit of 2 euros... when I call 950, they tell me that I have used 1.93€ of my emergency credit! Goodbye to the credit that I pay for a month for nothing! I'M FUMING! and now I receive messages, every time I send a text, from 952 saying that my credit is exhausted and therefore the message cannot be sent... What should I do??? Except throw away 19.90€ when I haven’t even used it! :@ help me please

tom · Answer

stop using SFR, they are thieves and liars, the network is terrible unless you live in Paris. plans have been unlimited in other countries for years, only the foolish French continue to be fooled like this and keep chasing after their plans for two miserable hours a month costing more than an unlimited foreign plan, it’s always the same, nobody is happy but nobody does anything to change it.

Client en colère1 · Answer

SFR are scammers. My first phone operator, the same one for 5 years, I know the beast well. Whatever your problem, they will not solve it and will charge you more (I once had to pay over 200 euros in excess fees and 150 the following month.) The best solution is still to report them to the fraud department and switch operators (Virgin, BandYou, NRJ, etc...). But again, be careful, if you cancel, they will charge you heavily (the total of the remaining contracts if less than 12 months into the commitment 0_o !!)

SFR issues

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