F:\Application not found

Hello,

I know there have been many topics on this subject already, but none of the answers have solved my problem, which is why I'm bringing it up again.
Actually, I have a WD 5000AAJ EXTERNAL USB DEVICE 500GB hard drive that was working perfectly well; I lent it to a friend and now it doesn't work anymore.
When I double-click it, I get an error message that says F:\Application not found, and I don't even see the hard drive logo anymore. I now have to right-click and select open to access my hard drive.
I found an answer on your site which says I need to go to the properties of my hard drive, then tools, and check for errors. After the check, I can open it just once with a double click and then it shows F:\Application not found again.

PLEASE HELP ME, I need assistance
Configuration: Windows Vista Internet Explorer 7.0

32 answers

  1. When you open My Computer, you find your drives C, D, My Documents, etc...
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    zboot
    14
    1. thank you thank you thank you thank you thank you thank you and thank you again
      0
    2. @choub34You're welcome ;-)
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      ►╠◊◊fĀĥĔďŎὫ◊◊╣
      0

  2. start menu>run>type cmd then press enter
    in the window that opens, type the following instructions one by one, each followed by enter:

    cd\
    f:
    attrib -a -s -h -r
    del *.inf
    exit

    disconnect your hard drive then reconnect it, and try to see what happens.
    --

    zboot
    3
    1. Ok, you display hidden files in the computer by going to the tools menu > folder options > view, show hidden files and system protected files.
      Once done, in the address bar type f: then press enter.
      You should find an autorun file, delete it, then disconnect and reconnect your hard drive, it should work.
      I await your response.
      --

      zboot
      0
      1. Thank you for responding to my distress call, but I did what you advised and nothing. I still get F:\Application not found
        Another solution please, I'm open to suggestions.
        0
        1. So I want to make sure that the display of hidden files works or not. Try to show hidden files and protected files on partition C, let me know if it works or not.
          --

          zboot
          0
          1. I am a bit of a beginner in computing, what does partition C mean?
            Already the autorun file on my external hard drive was not a hidden file. I deleted it anyway, but as I told you, I still get F:\Application not found.
            0
            1. Ok, I got it. The display of hidden files works well. And now, what should I do?
              0
              1. Merci beaucoup, ça fonctionne bien maintenant, tu es un génie en informatique. Dommage que le logo du disque dur ne s'affiche pas.
                Je suis trop contente. Tu sais la raison de ce problème ?
                0
                1. yes I'm going to tell you, stay here, I'm going to have lunch first. wait for me, I promise.
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                  zboot
                  0
                  1. Ok, I'm waiting for you. Enjoy your meal.
                    I would like to know:
                    1) Why did I have this problem?
                    2) Why does my hard drive no longer display automatically (in autorun) when I plug it in?
                    3) Is it possible to recover the logo of the hard drive? Because before, I could easily differentiate my internal disks from my external ones thanks to the logo.
                    4) Why, when I want to safely remove it, are there 2 hardware devices, namely the so-called Generic Volume - (F:) but also my hard drive, that is to say WD 5000AAJ External USB Device?
                    Can you please answer my 4 little questions?
                    Thank you in advance.
                    0
                    1. Thank you, I'll try:
                      1/ you have what we call malware, it's a bit like a virus, but it isn't detectable by certain antivirus software, it spreads through flash disks and external drives. Fortunately, it's not unavoidable, you just need to understand how it works.
                      you might still be infected, tell me when you click on the partitions of the internal drive, does it open in a new window or in the main window? A report from hijackthis would be very useful, download it and post the report here.
                      2/ autorun doesn't work anymore because it has been replaced by another application. Autorun is in a file called autorun.inf, this malware replaces the autorun.inf file with another one that contains the command to execute the executable file. When you double click on an external hard drive, it begins its work.
                      3/ it's possible to retrieve your hard drive logo, but I don't know how exactly, I'll look into that. You'll have my answer.
                      4/ I didn't quite understand, when you unplug do you have two devices? Try using the left button of the mouse, it's more convenient.

                      --

                      zboot
                      0
                      1. Hi,
                        I found a discussion about the F:\ application not found issue, where you had the solution.
                        Could you please help me?
                        This error message is also showing up for me when I try to use my CD/DVD drive.
                        0
                    2. ok I understand better
                      When I go to one of my internal drives it opens in the main window
                      As agreed, I'm sending you the HijackThis report
                      4) Yes, I have 2 peripherals but I only have my external drive connected. When I shut down it shows 2 peripherals

                      Logfile of Trend Micro HijackThis v2.0.2
                      Scan saved at 16:11:41, on 16/02/2008
                      Platform: Windows Vista (WinNT 6.00.1904)
                      MSIE: Internet Explorer v7.00 (7.00.6000.16609)
                      Boot mode: Normal

                      Running processes:
                      C:\Windows\system32\taskeng.exe
                      C:\Windows\system32\taskeng.exe
                      C:\Program Files\ASUS\ASUS Live Update\ALU.exe
                      C:\Windows\system32\Dwm.exe
                      C:\Windows\Explorer.EXE
                      C:\Program Files\Windows Defender\MSASCui.exe
                      C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
                      C:\Windows\RtHDVCpl.exe
                      C:\Program Files\ASUS\ATK Media\DMedia.exe
                      C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
                      C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
                      C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
                      C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
                      C:\Program Files\Orange HSS\Systray\SystrayApp.exe
                      C:\Program Files\Windows Sidebar\sidebar.exe
                      C:\Windows\ehome\ehtray.exe
                      C:\Program Files\Windows Live\Messenger\msnmsgr.exe
                      C:\Program Files\Windows Media Player\wmpnscfg.exe
                      C:\Users\Utilisateur\AppData\Local\kymwfavth.exe
                      C:\Program Files\ASUS\Asus MultiFrame\MultiFrame.exe
                      C:\Windows\System32\rundll32.exe
                      C:\Windows\system32\wbem\unsecapp.exe
                      C:\Windows\ehome\ehmsas.exe
                      C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\AlertModule\0\AlertModule.exe
                      C:\Program Files\Orange HSS\Launcher\Launcher.exe
                      C:\Program Files\Orange HSS\connectivity\connectivitymanager.exe
                      C:\Program Files\Orange HSS\Deskboard\deskboard.exe
                      C:\Program Files\Orange HSS\connectivity\CoreCom\CoreCom.exe
                      C:\Program Files\Orange HSS\connectivity\CoreCom\OraConfigRecover.exe
                      C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTCOMModule\0\FTCOMModule.exe
                      C:\Program Files\Orange HSS\browser\browser.exe
                      C:\Windows\system32\conime.exe
                      C:\Program Files\Internet Explorer\IEUser.exe
                      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
                      C:\Program Files\Internet Explorer\iexplore.exe
                      C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
                      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

                      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
                      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.orange.fr/portail
                      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.msn.com/fr-fr/?ocid=iehp
                      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
                      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
                      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
                      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
                      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
                      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
                      R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\Program Files\Orange HSS\SearchURLHook\SearchPageURL.dll
                      O1 - Hosts: ::1 localhost
                      O2 - BHO: Help for Adobe PDF Reader Link - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
                      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
                      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
                      O2 - BHO: Help Program for Windows Live Sign-in Assistant - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
                      O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
                      O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
                      O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
                      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
                      O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
                      O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
                      O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files\ASUS\ATK Media\DMEDIA.EXE
                      O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
                      O4 - HKLM\..\Run: [PowerForPhone] C:\Program Files\PowerForPhone\PowerForPhone.exe
                      O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
                      O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
                      O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
                      O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
                      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
                      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
                      O4 - HKLM\..\Run: [SystrayORAHSS] "C:\Program Files\Orange HSS\Systray\SystrayApp.exe"
                      O4 - HKLM\..\Run: [ORAHSSSessionManager] C:\Program Files\Orange HSS\SessionManager\SessionManager.exe
                      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
                      O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
                      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
                      O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
                      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
                      O4 - HKCU\..\Run: [kymwfavth] c:\users\utilisateur\appdata\local\kymwfavth.exe kymwfavth
                      O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
                      O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
                      O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
                      O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'SYSTEM')
                      O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'Default user')
                      O4 - Global Startup: MultiFrame.lnk = ?
                      O8 - Extra context menu item: E&xporter to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
                      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
                      O9 - Extra 'Tools' menuitem: Java Console (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
                      O9 - Extra button: Internet Anti-Virus Statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
                      O9 - Extra button: Blog Direct - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
                      O9 - Extra 'Tools' menuitem: &Blog Direct in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
                      O9 - Extra button: Search - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
                      O13 - Gopher Prefix:
                      O15 - Trusted Zone: https://www.orange.fr/portail
                      O16 - DPF: {1D6E056F-D1BB-40F6-88E4-11EE98056FD2} (Oberon ActiveX Game Host) - http://jeuxenligne.orange.fr/Gameshell/GameHost/1.0/OberonGameHost.cab
                      O16 - DPF: {5392B545-31A5-4724-BEF3-4FED1D56FDAC} (CPlayFirstDinerDash2_frControl Object) - http://jeuxenligne.orange.fr/GameShell/online/fr/Diner_Dash_2/DinerDash2_fr.1.0.0.70.cab
                      O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/FR-FR/a-UNO1/GAME_UNO1.cab
                      O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://wanadoofr.oberon-media.com/online2/chainz_2/mjolauncher.cab
                      O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
                      O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game06.zylom.com/activex/zylomgamesplayer.cab
                      O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
                      O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
                      O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
                      O17 - HKLM\System\CCS\Services\Tcpip\..\{B9F7F395-9341-4A81-9032-6A9A4051E9D7}: NameServer = 80.10.246.1,80.10.246.130
                      O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\r3hook.dll
                      O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
                      O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
                      O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
                      O23 - Service: France Telecom Routing Table Service (FTRTSVC) - France Telecom SA - C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
                      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
                      O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
                      O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
                      O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
                      O23 - Service: spmgr - Unknown owner - C:\Program Files\ASUS\NB Probe\SPM\spmgr.exe
                      O23 - Service: Syntek AVStream USB2.0 WebCam Service (StkSSrv) - Syntek America Inc. - C:\Windows\System32\StkCSrv.exe

                      --
                      End of file - 10077 bytes
                      0
                      1. In fact, it's simple "maybe" to find the logo, the same thing, you do
                        start menu > run > type cmd then enter
                        in the window that opens type the following instructions, one by one each followed by enter:

                        cd\
                        f:
                        attrib -a -s -h -r
                        del *.ini
                        exit

                        Thank you for marking the problem as Resolved.
                        --

                        zboot
                        0
                        1. Hello,
                          I've encountered similar issues with the hard drive double-click: application not found. Right-clicking to open or explore doesn't work. My solution is the address bar.
                          But I will try your solution proposed to Nel. Here is my report.
                          Logfile of Trend Micro HijackThis v2.0.2
                          Scan saved at 15:45:22, on 17/04/2008
                          Platform: Windows XP SP2 (WinNT 5.01.2600)
                          MSIE: Internet Explorer v7.00 (7.00.6000.16640)
                          Boot mode: Normal

                          Running processes:
                          C:\WINDOWS\System32\smss.exe
                          C:\WINDOWS\system32\winlogon.exe
                          C:\WINDOWS\system32\services.exe
                          C:\WINDOWS\system32\lsass.exe
                          C:\WINDOWS\system32\svchost.exe
                          C:\WINDOWS\System32\svchost.exe
                          C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
                          C:\Program Files\Alwil Software\Avast4\ashServ.exe
                          C:\WINDOWS\Explorer.EXE
                          C:\WINDOWS\system32\spoolsv.exe
                          C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
                          C:\WINDOWS\system32\ctfmon.exe
                          C:\Program Files\Messenger\msmsgs.exe
                          C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
                          C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
                          C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
                          C:\Program Files\Internet Explorer\iexplore.exe
                          C:\Documents and Settings\xxx\Local Settings\Temporary Internet Files\Content.IE5\03BDEXIN\HiJackThis[1].exe

                          R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.educarriere.info
                          R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
                          R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
                          R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
                          R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
                          R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Links
                          O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
                          O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
                          O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
                          O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
                          O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
                          O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
                          O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
                          O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE LOCAL')
                          O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICE RÉSEAU')
                          O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
                          O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
                          O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
                          O9 - Extra button: Search - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
                          O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                          O9 - Extra 'Tools' menu item: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                          O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                          O9 - Extra 'Tools' menu item: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                          O17 - HKLM\System\CCS\Services\Tcpip\..\{C50D15DC-AFAF-4CD5-9AF4-B9277C0370ED}: NameServer = 192.168.1.1
                          O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
                          O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
                          O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
                          O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
                          O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

                          --
                          End of file - 4147 bytes

                          That's not all. My big concern after the hard drive that doesn't open is that Excel documents are impossible to read. What should I do? I have important data from tough days, even months on that, please find me a solution.
                          0
                        2. @mellissaandreeHi mellissaandree

                          So, it would be better to post your issue in a new topic here, that way you’ll have a better chance of getting help from several people. Hi and good luck!
                          --

                          zboot
                          0
                      2. Wait, your report is a bit long, it's going to take some time.
                        --

                        zboot
                        0
                        1. Ok, I’m waiting for the report.
                          However, for the logo, when I do del *.ini, it shows me "Cannot find F:\*.ini".
                          0
                          1. No risk in your report, except for one entry, but that's not a big deal. You can try to find your logo.

                            --

                            zboot
                            0
                            1. I don't understand:

                              do this:

                              start menu>run>type cmd then press enter
                              in the window that opens, type the following instructions, one by one, each followed by enter:

                              cd\
                              f:
                              dir

                              send the file list you find here.
                              --

                              zboot
                              0
                              1. Thank you very much for your help, really nice.
                                Well, that erases everything I have on my external hard drive
                                " The volume in drive F is called Elements
                                The serial number of the volume is B21F

                                Directory of F:\
                                06/09/2007 19:09 <DIR> SERIES
                                12/02/2008 12:24 348 160 msvcr71.dll

                                Well, I have another issue to say. I tried to insert a DVD and nothing shows up, I can't even see my CD drive displayed.
                                Oh dear, this is starting to annoy me.
                                0
                                1. I don’t see why?!!!
                                  Try restarting your PC.
                                  --

                                  zboot
                                  0
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