lecteur multimédia neo keops Solved

Question

Hello,  I just saw that there was a Néo Keops Mediaplayer 400 Go. It's a hard drive that can be connected to a television, right? Did I understand correctly? So, no more burning... I can watch on television what I have on this hard drive? Thank you for your prompt response...

BUSTER13 · Accepted Answer

NEO KHEOPS V551  Firmware: MT_35_P6_12_01 (2007/07/17)  - Support: * WEB: http://www.neo-europe.com/ * Hotline Tel: 08 92 70 22 92 (0.34 € / min.) * Hotline Email: support@neo-europe.com * Hotline address: NCA TECHNOLOGY 50-54 RUE EUGENE DUPUIS 94000 CRETEIL  Various issues:  - Case, remote control, and power adapter of very poor quality (Case buttons get stuck, shabby remote, etc...) ---> Repair of the case buttons with glue + silicone + cardboard support... ---> Remote control irreparable due to positioning issue of the 2 batteries... Possibility to purchase a new remote through technical support (Price: 7.90€) ---> Wobbly power adapter plug, do not fully insert the plug into the case... or resolder this plug inside the case... :)   - Formatting in NTFS or FAT32 does not solve any file display issues in TV mode ---> You must copy the files (in PC mode) and not move them (also works on itself, meaning I copy the file to be viewed into another directory one by one) ---> Test moving all files directly to the root of the hard drive (ROOT), without ANY directory  - Character recognition issue (punctuation) (blocks access to TV mode or does not display files present on the hard drive in TV mode) --> Remove punctuation (é, à,...) and shorten overly long file names  - Recognition issue with certain video files (blocks access to TV mode or does not display files present on the hard drive in TV mode) ---> Identify and remove the offending file  - No firmware update found (Current version: MT_35_P6_12_01 (2007/07/17)) --> Call to technical support today: NO FIRMWARE UPDATE  - Recognition problem with a hard drive --> Change the jumper to MASTER or CABLE SELECT (CS) mode --> Do not set to SLAVE  - To properly maintain this piece of junk, here are the steps to follow:  USAGE IN TV MODE Device powered off... 1. Absolutely disconnect the USB cable !!! 2. Connect the AUDIO and VIDEO cables to the TV 3. Turn on the case  USAGE IN USB HARD DRIVE MODE Device powered off... 1. Connect the USB cable to the PC 2. The hard drive then automatically powers on... 3. Copy your movies (do not move, avoid long names and special characters) 4. Properly disconnect the hard drive from the PC (Remove the device via Windows...) 5. Remove the USB cable 6. The hard drive then automatically powers off...  Here is a brief summary of this product, which has the merit of being a beautiful piece of junk that needs to be mastered!  Moreover...  - The firmware is the microcode of the multimedia case (So NOTHING to do with the hard drive itself) cf. https://fr.wikipedia.org/wiki/Firmware  - There is no driver for the multimedia case... The driver is natively managed by WinXP-VISTA-7, the case is then recognized as a standard USB hard drive  - No need to create partitions... No need to format to FAT32 or convert to FAT32  - If you are using NTFS, the only difference that interests us would be that there are "security" settings: meaning that you may sometimes need to modify the "security permissions" on the hard drive of the multimedia case. ---> MY COMPUTER --> Right-click on your multimedia hard drive --> PROPERTIES --> SECURITY tab -->> add -> type: everyone then OK -> Check: all boxes on "allow" then OK

pabrivilo · Answer

I think so, but it seems particularly cheap to me. I saw it on Cdiscount but I'm skeptical. Comet Labs offers the same type of product for €300, if the Neo hard drive is indeed a multimedia drive.

martineg · Answer

Hello,  Indeed, I just bought one on Cdiscount for €138.00, but there's a small problem: the keys are a bit loose and the power button stays pressed down. But as you said, they replied that this product is not their responsibility. I don't know where to turn as the days go by and it's already been 5 days since I got it. Do you have the email address for Cdiscount so I can send them this response? Martine

piti philou · Answer

Hello, I also took advantage of the Cdiscount promotion. The issue is that it shuts down randomly when plugged into the PC to receive data, causing my PC to crash completely. Additionally, after a thorough reading of the "Quick Install Guide," it is recommended to connect the 3.5 hard drive as master (page 8), while through the ventilation edges, we can see the IDE port, the power connector, and the slots reserved for this purpose. The drive is connected in auto mode!!  What should I do? Return it for service or simply open it (there's no apparent warranty sticker) and resolve the issue myself, I think.  I'll think about it and keep you updated. Let's wait for comments from other buyers; apparently, this promotion has attracted a lot of attention.

Nanou22 · Answer

Hello, I just received mine and... I can't get it to work! It's recognized by my PC which installs it without any problem, it's even present in the device manager, but if I try to save something on it, nothing, it's not visible! The blue LED that indicates it's reading from the disk is still flashing, it won't turn off either. So I tried plugging it into my TV and there I get the home screen with "please wait..." displayed, then the image starts jumping and nothing happens, the only button that gives a result is for putting it to sleep or turning it on! I think I won't hesitate to call on the warranty that I had the foresight to take, especially since it's not new, it's even scratched on the part with the screws and you can clearly see that it has been handled and even placed without support! I hesitated though, but I told myself that there must be some happy people owning it... I'll keep you posted but if anyone has a suggestion for a manipulation to try to see it and attempt to write to it, I'm all ears! Best wishes to all. Nanou

JPA · Answer

Hello, Well, it's the same for me! My PC (with WinXP) is detecting it, but it says I need to install the HDD... This looks very bad! I thought it was just a matter of plugging it in. Plus, it smells like cheap stuff. JPA

JPA · Answer

Hello, Well, it's the same for me! My PC (with WinXP) does detect it but tells me that I need to install the HDD... This is looking very bad! I thought it was just a matter of plugging it in. Furthermore, the materials feel cheap. There isn't a single sketch in the manual and the explanations are fanciful or inappropriate, like unscrewing the legs of the device when there are no legs... JPA

paco · Answer

I just bought a KEOPS NEO 160 GB, it is recognized by my PC but it doesn't show up. I think there's some confusion about this. I'm wondering if the hard drive installed by KEOPS is formatted or if it's just not working. I wouldn't recommend it right now until a solution is found. Because I went to the seller who exchanged it for me but the second one does the same thing. Paco

JPA · Answer

Still regarding this Keops Neo I have an additional warranty from Cdiscount and I was supposed to deal with the hotline at Neonumeric.com Impossible to get a response! At Cdiscount this morning: Called customer service: 0899 700 480 who sends me to the after-sales service: 0899 700 511 who sends me to SAV Sérénité (sic!) 0892 700 276 who ... advises me to write to CDISCOUNT Claims Department BP 90200 93472 Neuilly sur Marne ... I haven’t often been disappointed with CDiscount, but this time it's a piece of crap and I want a refund! Good luck to all Neo Keops owners, etc.

piti philou · Answer

As explained earlier, mine keeps crashing all the time. I also have (W. XP) and the same complete crash. So I turned to customer service. After multiple contacts with the different support services (08....) that kept passing the buck (long live ping pong!!!!!), even with Cdiscount's Serenity guarantee (immediate exchange of my product for a new one!!!!!! The product is no longer available), I was offered only one thing: to send my multimedia HDD for at least 3 weeks to customer service with no return date. I simply decided to open it (there's no warranty sticker on the screws) and I simply moved the small slot that was connected to "cable..." and placed it on "master," and now I'm completely at ease. (For those who don't know anything about computers, there are many sites that perfectly explain how to move a slot and identify the master position.) No more PC crashes and I watch movies on the TV; it works perfectly!!!!!!!! I want to say that I only use the remote control, so there are no button problems with the multimedia HDD. Just to let you know, it's simply a 3.5-inch hard drive with an IDE connection. It is true that you need to know a minimum. But what to do to avoid seeing it disappear into customer service, with no return date!!!!!!! One piece of advice for those who still have the chance to do so: GET YOUR MONEY BACK.

JPA · Answer

To show the seriousness of the matter, here is finally the response from neonumeric.com: "Hello,  Your player is not from the NEONUMERIC brand. Please contact your dealer to know the manufacturer's contact details so that they can help you solve your problem.  Sincerely,"  I had clearly explained that it was CDISCOUNT that directed me to them and that it was a NEO KEOPS 400Go. This must be a copy-paste response and we are the ones being messed around! I received the barcode to return the device and that’s done. Now, I just need to get refunded!...

greg · Answer

Hello, I bought the Neo Keops 160 Go yesterday No problem with PC recognition I was able to transfer my files without a hitch However, nothing on the TV, no recognition For me, the connections are correct Back of the HDD (yellow/red and white) Back of the TV (provided SCART) When powering up the HDD, the TV recognizes nothing A little help would be greatly appreciated Thank you in advance

kstemania · Answer

Bought from Cdiscount for me: 100% TOP PRODUCT No recognition issues on XP Nor on the television. Beautiful design, quality firmware recognizing accented characters, etc. Pleasant surprise: fast HDD (40 GB in less than 15 mins!) Quick initialization at startup on TV screen  UNBEATABLE PRODUCT in terms of quality-price ratio

luda · Answer

Hello, I would like to know if it is compatible with Vista?

kstemania le blagueur · Answer

Kstemania the big joker, you notice that when you type Neo kheops into Google, the only thing you see is dozens of pages of dissatisfied people, just like me!!!!  I formatted it by connecting it via SATA to my PC... it erased all the data from my first hard drive...  Returning it to the sender, and I’m definitely not going to promote Neo, who only offers DRIVERS FOR WINDOWS 98 on its CD; if that’s not a joke!

JPA · Answer

I was happy with CDiscount too, until this purchase of the Khéops Media Player. With their agreement, I returned it with a letter clearly stating that I wanted to be refunded. Today, I received an email saying it is at the workshop!! Provocation? Mockery? CDiscount, I think it’s over for me. And yet, I say it again, I was a good customer, purchasing photo equipment, computers, costumes, etc.

pitit philou · Answer

Hello, after opening the D.D.M., the slots are the little black support (there's only one)  that is located between the power supply (colored wire) and the I.D.E. port (which transmits the info through the large flat gray cable).  Once removed with tweezers, you look at the hard drive, you have a diagram. Otherwise, you lay it flat on a table and place the slot completely to the left (vertically), and there you go, it's in master.  And everything should work perfectly.

berje_latou · Answer

Hello, I also bought a Kheops 500Gb at Leclerc. The first one broke down with a hard drive failure on the night of the purchase. The customer service replaced it with a new one the next day. When I got home, I realized that the power supply didn't work. Back to Leclerc's customer service, where, miracle of miracles, the power supply works correctly, and I look like a fool. A new attempt at home reveals that there is indeed a power issue. There, at customer service, the power supply refuses to cooperate, and the salesman acts surprised because it's supposedly a very reliable model, but I leave with a new Kheops. I spend a nightmare evening with repeated crashes of Vista. I go to the NEO website to look for a firmware for Vista, but the site doesn't work. In the end, I check out Commentçamarche and see that I'm not the only one having issues. I try the advice from pitit philou, and there, miracle of miracles, it works.  A big thank you to pitit philou. By the way, I noticed that the quality wasn't there; 2 screws out of 4 just spin in place, and the circuit board behind the buttons is held on with some thermal glue that doesn't hold.

funk4ever · Answer

Hello,  It worked for me at first. Now it doesn't work anymore. It appears in my computer but when I go inside I don't see anything, even though it's filled to 1/3. I also have the button on the front pressed in (since the beginning). I'm going to try changing the slot. In any case, it's a product not to be recommended given the number of people who have encountered problems.

piti philou · Answer

Fully agree, a product to be avoided, and a Cdiscount seller who is the most dishonest (charging for an immediate exchange and not having it in stock is a bit much!!!!) a good case for 60 million consumers!!!!!!!!!!! Try changing the slot, it worked perfectly for me, no more issues.

funk4ever · Answer

I tried changing the slot, but nothing works, I can see the drive, but it's empty.
When I go into properties, it shows that it's filled to 2/3.
When I opened it, the activated slot was the one all the way to the left (flat hard drive, the open side of the keops facing up).
I put important stuff on the drive, I want to be able to recover it before I smash this %$@! keops grhh.

piti philou · Answer

Good evening, that's exactly it. But I strongly advise against a Neo Keops, whatever the model. It's better to turn to the brand STOREX, no issues with customer service, really a serious brand.

gege · Answer

how to make the connections inside the case?

gege · Answer

I don't understand what to do to connect it.

FARFALLA · Answer

Hello,

It worked for me at first too, but then for no apparent reason Vista no longer recognized it.
I tried it on the television; it works, but while fiddling around I clicked on switch to digital mode and got a black screen.
I bought an HDMI cable to switch back to analog.
On the PC it recognizes it again, but still without knowing why.
Anyway, I'm joining you in the disappointment.

gilles57 · Answer

Hello, I have a Keops v551 that works fine on my PC and my TV. I tried to connect it via USB to my home theater, but it is not recognized. After consulting the technical manual, I formatted it to FAT32, which is recognized by the home theater, but nothing works. Has anyone experienced this kind of problem?
Thank you in advance.

KiKi · Answer

Never had a problem with my Neo 500Go except that it doesn't read mkv...

juju · Answer

The kheops v551 250go that I own was given to me :/ The packaging box does not contain the correct power cord.
Does anyone have specific references for standard cables that I could buy in stores? This way I can see if this thing works
Thank you for your responses.

pliplille2 · Answer

Yeah, it’s good for photos, divx, but NEO KEOPS seems to be a bit of crap... I have one.
IN ANY CASE, do not install the driver provided on the mini CD!!!! LET Windows discover a USB disk and that’s it.

Mabruya@972 · Answer

Another victim.
I bought a first multimedia HDD of 500GB from the brand Storex. At first, it worked well except that the connection time (display in the file explorer) was long. Then the next day, nothing!
I took the said Storex HDD back and exchanged it for a NeoGeo. I took the opportunity to mention to the seller: "I think you must have issues with your hard drives. I bought this one yesterday. There were about ten on the shelf and today you have none left." No response from the seller > I find it hard to believe they sold them all in one day.
And surprise when testing the new NeoGeo. It's the same crap.
The blue light flashes on the HDD casing but nothing appears in my PC's file explorer.

Honestly, it's unacceptable to sell faulty equipment with complete impunity. They really take us for fools. At nearly €200 for the thing, it's TOTAL NONSENSE!
Long live France!

LARA · Answer

Hello

Big trouble with Cdiscount for my Samsung phone delivered without a battery.
After 10 days of waiting and calling, no solution.
I am writing to the head office

Cdiscount
4-6 Cours de l'Intendance
33000 Bordeaux

Nothing ventured, nothing gained.

fisher · Answer

Good evening, I just read your question. Indeed, it is a hard drive that you connect to the TV.
It's convenient and it works, except that for this product, I just bought it and when I connect it, nothing happens, so no comment. (to be continued)

paicito · Answer

Well, well, what a lot of disappointed and angry consumers against Neo's Keops!
I've been searching the web for 20 minutes for information about this product (my father is buying one and is having issues with it...) and to be honest, very few seem to be happy with their purchase!! Maybe 2 or 3, including the one who got a refund!!!
I went on Neo's website and there... well, nothing more, other than the user manual and the technical sheet, even their firmware (the program managing the HDDM) has only one version!!!!

Anyway, back to the main problem; with my disk, no issues with Windows, nor with movies, no the problem is mainly with the mp3s! Yes, the "only" issue is that no mp3s are showing up on the screen. Annoying for a MULTImedia hard drive!!!!!
So I'm trying several little tweaks (formatting in FAT32, changing the bitrate of the mp3s, testing with wma and other formats...) and then I will let you know how it goes.
I wish myself good luck for my father, all those who, like him, have been misled, and especially for Neo who sells products that haven't been tested.......

micka0062 · Answer

Hello, does anyone have the driver for a NEO KEOPS multimedia player? I no longer have the installation CD. Thank you in advance.

jpc · Answer

I have the same problem with a 1TB multimedia external hard drive. The computer detects it, but I can't find the disk on the computer. Cdiscount doesn't care about customer service; I've been ripped off badly. I'm looking for solutions, but ...

Thomas · Answer

Hello,

I bought the Neo Keops 1000Go external hard drive.

I am using Vista, so I plug it in (without installation CD), but my hard drive does not show up.

The order of connection and powering on doesn't make any difference.
I also tried changing the USB port, but there was no change.
And in the disk management, my Neo Keops hard drive doesn't show up either...

Help, thanks.

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