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ChatGPT malfunction

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questioninfo1 Posted messages 305 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47569 Registration date   Status Member Last intervention   -

Hello,

Do you know if there is a malfunction with ChatGPT?

Since yesterday afternoon I haven't been able to use it.
My last conversation was interrupted (without any message)
All my previous conversations have disappeared 
and this morning the vertical arrow to send a discussion remains grey.

At no time did I receive any particular message.

Thank you in advance


1 answer

  1.
    MPMP10 Posted messages 47569 Registration date   Status Member Last intervention   19 075
     

    Hello,

    Assuming this is chatgpt.com, I just ran a test, it works!

    Try clearing the cache in your browser and also check with another browser.

    https://kinsta.com/fr/blog/comment-effacer-cache-navigateur/

    Then, also try disabling your browser extensions if the problem persists.

    Firefox

    Firefox is a secure browser whose extensions can be removed just as easily as clearing the browser cache. This process only takes a few steps.

    https://kinsta.com/fr/blog/comment-supprimer-extensions-chrome/

    It's also possible that there is a problem with the site's servers at certain times of the day.

    In this case, there is nothing you can do, only the site's administrators can take the necessary action.

    https://www.totalbug.com/chatgpt/

    0
    1. questioninfo1
       

      Hello MP

      Thank you for your help

      I had already cleared my browser's cache, unfortunately that wasn't enough.

      I use Firefox, I just tried Chrome,
      the problem I've had before is the connection!
      I log in with my email address, but my password is no longer valid.

      Microsoft offers to send a code, but that code never arrives...

      I'm going in circles!!!
      Thanks again

      0
    2. questioninfo1
       

      I am completing, reminder: it was indeed about chatgpt.com.

      However, I just tried with https://platform.openai.com/login.

      But I get the following response:

      "You attempted to log in as ‘***@***’ using a password, which does not match the authentication method you used when you signed up. Please try again using the authentication method you used when you signed up."

      If I used a different method (I don’t know what...) I don’t remember it!

      I am still stuck.

      0
    4. MPMP10 Posted messages 47569 Registration date   Status Member Last intervention   19 075 > questioninfo1
       

      Then, check by disabling your browser extensions if the problem persists.

      Firefox

      Firefox is a secure browser whose extensions can be removed as easily as clearing the browser cache. This process only takes a few steps.

      https://kinsta.com/fr/blog/comment-supprimer-extensions-chrome/

      It is also possible that there is an issue with the site's servers at certain times of the day.

      In this case, there is nothing you can do; only the site's administrators can take the necessary actions.

      https://www.totalbug.com/chatgpt/

      0
    5. questioninfo1
       

      Hello,

      If this can help others ...

      After 4 days of disconnection without reason and reconnecting in the same way, I found my account and its history.

      Extraordinary, wonderful after 4 days of interruption without changing anything it works!!! Thank you, technology!

      And especially thanks to MPMP10 for your help

      Have a very nice day

      1