2 réponses
Hello,
Contact support regarding the capture!
You need to check this with TikTok's support at tiktok.com
We are unable to grant you access to your TikTok account here on the CCM forum.
https://support.tiktok.com/fr/log-in-troubleshoot/troubleshooting/first-steps
Subject: Unable to reset my password
Hello,
I am having trouble resetting the password for my account. I receive an error message indicating that I am on an unrecognized device.
My email address is: ***@***.
Unfortunately, I no longer have access to the device I was using before. I would appreciate it if you could guide me on how to verify my identity and regain access to my account.
Sincerely,
I already contacted support regarding the screenshot, they told me this, but how do you expect me to answer all these questions? I've had it for years since the days of Musical.ly, so I don't have all the answers.
Yes, but there's nothing we can do here and no one can do it for you.
Hello, I have the same problem since July 1, 2025, and I answered all the questions without a doubt, and I can no longer access my account, nor can I open another one because the number is already registered on my TikTok account. Unfortunately, there is no solution.
Can you explain to me how you are recovering your TikTok account, please? Thank you.