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How to uninstall PC Privacy Shield?

Auroreboreale92 Posted messages 1 Registration date   Status Membre Last intervention   -  
bazfile Posted messages 58431 Registration date   Status Modérateur Last intervention   -

Hello

My keyboard got stuck and I received a message from Windows asking me to call a number, which I naively did, and I ended up with this platform that offered to solve my problem for a fee… 550€

I now have this PC Privacy Shield application that I can't uninstall.

Thank you for your help. Best regards, Arlette

2 réponses

Réponse 1 / 2
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 

hi

press the CTRL+ALT+DEL keys

in the window that will open, click on Task Manager

in the page that will open, find your browser (Chrome/Firefox...)

click on it to highlight it

click on End Task

example with Pale Moon on my PC

restart the PC

@+
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Réponse 2 / 2
bazfile Posted messages 58431 Registration date   Status Modérateur Last intervention   20 245
 

Hello @Auroreboreale92 StatutMembre.

It's a scam from fake support, you shouldn't have called the number on the other end, there are only crooks; in fact, it was the internet browser that was blocked. Next time, to unblock it, see the solutions to unlock the situation.

To avoid this kind of thing, install an ad blocker on the browser.

For the issue with PC Privacy Shield, please do the following so I can see if it is still present.

Download FRST.

Once downloaded, save FRST on the desktop, then right-click on FRST and choose Run as administrator which will give you this:

Wait for the message the tool is ready to operate to appear and then click on Scan

Note, wait for the messages saying that the scan is complete to display.

At the end of the scan, the two reports FRST and Addition will be on the desktop.

Send the FRST and ADDITION reports to cjoint.com or pixeldrain.com.

Then attach the two links generated by cjoint.com or pixeldrain.com in your message.

bazfile
Moderator/Contributor Security.
A greeting, a response, and a thank you are always appreciated.
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