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Windows 11 Update Stuck

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rapalas2 Posted messages 6 Status Member -  
fabul Posted messages 42132 Registration date   Status Moderator Last intervention   -

Hello, since this morning my computer is stuck due to a Windows 11 update and I'm using another computer to write to you.

I'm being asked to go through OOBE. I was afraid to do it, I stopped and restarted the computer but everything is frozen, I'm being told an error has occurred but I can't do anything, everything is blocked.

Help please, who can assist me?

6 answers

  1.
    fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
     

    Hello,

    Use the link to download the Windows ISO to create a USB drive (at least 8GB) to update, repair, or install Windows.

    https://www.microsoft.com/fr-fr/software-download/windows11

    Once you have the Windows ISO file, you can create a bootable USB drive with Rufus.

    https://rufus.ie/fr/

    In GPT mode for EFI.

    Boot from it using the Boot Menu key of the PC.

    You can search on Google "[Brand Model] Boot Menu Key"

    You can first try to Repair (System Restore), or if not, Install Now.

    Choose "Custom installation" (not upgrade).

    There’s no need to format if there's space; if there are data, they will be found in a Windows.old folder (which will automatically delete after 10 days).

    Install on the same partition, or optionally, delete all system partitions and create a new one (this will delete the data).

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  2. rapalas2 Posted messages 6 Status Member
     

    Thank you Fabul, but all of this is quite complicated for me.

    On another note, as I mentioned, I'm writing from my husband's computer because my own has a frozen screen and I can't do anything, neither move forward nor backward, so I don't see how I can follow your advice.

    Thank you.

    enailys

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  3. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
     

    Your husband's PC is connected to the Internet.

    You just need an 8GB USB stick or larger to put the Windows setup on it.

    Do you have a USB stick larger than 4GB somewhere? Because the Windows setup takes ≈5GB.

    And boot the sick PC from the USB stick using the Boot Menu.

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  4. rapalas2 Posted messages 6 Status Member
     

    Hello Fabul, I don't see my response in this discussion, so I'm reposting it:

    I have a fairly powerful external hard drive, I saved the link you sent me on it but then I'm stuck on Rufus, what should I do?

    Last night I let my PC discharge and the stuck screen seems to have unfrozen because the Windows update page asking me if I accept Windows personalized offers came back as soon as I turned it on again, and the "turn on" box is blue again instead of gray.

    What do you advise me? Should I accept?

    Best regards,

    enailys

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  6. rapalas2 Posted messages 6 Status Member
     

    hello again, as I told you yesterday, I'm a bit of a daredevil... I clicked on "accept"

    actually, it was to upgrade from Windows 10 to Windows 11, but I switched to Windows 11 a long time ago... maybe that's why it got stuck?

    I went almost all the way through and answered "no" to the question "was this helpful... and then everything suddenly got unstuck

    thank you so much Fabul and have a great day

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  7. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
     

    You're welcome, thanks for the feedback.

    @+

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