[Grouped Topic] Unable to access MarketPlace/Facebook

Solved
AnaChris59 -  
decottttt Posted messages 1 Status Member -

Hello,

Since yesterday, I can no longer access my marketplace.

When I click on "marketplace" from Facebook, I arrive at a page that asks me "Shop nearby," and behind it, there is a marketplace page with recent listings, but there is no banner at the top with my account, etc... it just says "Your marketplace experience is not personalized. Learn more."

Additionally, I no longer have the "marketplace" contact in my messenger to see messages from people who want to buy an item from me.

Could you help me?


13 answers

  1. uyan
     

    You will find the answer here: https://www.reddit.com/r/facebook/comments/1aq421p/my_fix_for_unable_to_access_marketplace_due_to/

    In summary, you need to update the terms following legislative changes. To do this, go to "Settings & Privacy" > "Settings" > Under "Your Activity and Permissions," click on "Using Information for Facebook Experiences" > Update Marketplace and follow the procedure to update it ;)

    Best regards

    78
    1. Phil
       

      Thank you very much for the information!

      0
    2. Mimi
       

      Thank you very much, it works for me.

      1
    3. Moune
       

      Hello everyone

      If you ever encounter this issue again, go to Facebook settings

      Then go to (using information for Facebook experiences)

      Then start and select marketplace, update and choose custom and your problem will be solved, good evening

      1
    4. Jump
       

      I succeeded, you need to allow the marketplace to use your data to access the full profile!

      1
    5. decottttt Posted messages 1 Status Member 1
       

      It doesn't work for me :-(

      1
  2. AnaChris59
     

    Hello, I found my problem. Facebook disables Marketplace if you don't use it. I just had to go to one or two listings, save them, in short, show Facebook that I was using it and it got reactivated.

    6
    1. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      it's not working for me

      1
  3. Magalie
     

    Hello, I have been banned from the market for no reason since May 25th and since then the message says they are looking into it and will get back to me in 7 days, but nothing has happened despite the updates made and no one is helping me despite numerous reports for bugs. This occurred during various reports of scammers harassing me. And I am the one who got blocked. I don’t know what to do anymore.

    5
    1. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      hello I got the same as you and it still doesn't work :(

      2
  4. Cheesty
     

    Hello, it doesn't work for me. What a shame. Those bastards at Marketplace have blocked my account because I reported several fake accounts of scammers who were trying to swindle me. It's really upside down. And frankly, Facebook Marketplace is run by a bunch of assholes! I'm saying it loud and clear. Sincerely

    5
    1. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      Hello

      I have exactly the same issue, were you able to unlock it?

      Thank you

      1
  5. Bond
     

    Hello, you need to record any ad, and then a page opens up where you have to accept the customization, and boom everything goes back to the way it was before....

    4
    1. Val
       

      Awesome, it worked! I finally found my marketplace, so happy ???? thank you so much, have a great evening ????

      0
    2. biondo
       

      Good evening, it's working, thanks for the tip. Perfect.

      Have a good evening.

      1
    3. maelle
       

      Hello, I accepted it but I still don't have marketplace since March 2024, it's July now, that's 5 months next month

      Thank you for your help

      1
    4. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      it's not working for me :(

      1
  6. Madou
     

    You need to ask someone to share an announcement and to send you a message via messenger.

    He tells you that you are not authorized, he asks if you want to update and it's up to you to do it and that's all good.

    1
    1. AB
       

      It works, thank you!

      0
    2. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      hello, I just tried it and it's not working, it keeps bringing me back to the page saying I don't have access

      1
  7. AnaChris59
     

    I saw that 200,000 marketplace accounts were hacked the day before yesterday, I hope it's not that.

    0
  8. pouic
     

    Hello

    Sorry, I've followed exactly and always with this

    Your marketplace experience is not personalized ????

    0
  9. Sandrine68
     

    Good evening Uyan, thank you very much for your very clear explanations. No matter how closely I followed them, I'm still getting the following message: "

    Marketplace is not available to you

    You may see this message if you recently joined Facebook, if Marketplace has not been launched in your country, or if your account does not meet our eligibility criteria. To learn more, please visit our help pages."

    I had no illegal listings, I want to make that clear...
    Do you have any ideas??? Ugh, I'm so fed up with not being able to access Marketplace!

    Have a good evening
    Sandrine

    0
    1. Mel
       

      It doesn't work for me either

      0
    2. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      Hello, the same for me

      0
    3. Geoffrey
       

      Same problem.
      Solved for you?

      0
  10. Laurine
     

    Good evening, it's not working for me, I'm unable to get my marketplace back. What can I do? Thank you

    0
  11. maelle
     

    Hello,

    I've been having the same issue since the shutdown in March 2024, no more marketplace.

    I saw your response, but I already updated, and I'm in customized mode. Is that the right box to check? Because otherwise, it says non-customized, but I don't think we can use Messenger anymore to communicate with sellers and buyers.

    What should I do?

    0
  12. CapricorneFarouche74 Posted messages 10 Status Member 6
     

    Hello,

    I've had the same issue since the shutdown in March 2024, no more marketplace.

    I saw your response, but I already updated and I'm on customized. Is that the right box to check? Because otherwise it says non-customized, but I believe we can no longer use Messenger to communicate with sellers and buyers.

    What should I do? Because between support tickets, switching to English, uninstalling and reinstalling, private browsers, nothing works.

    0
  13. Alexandrine
     

    I did everything and it still doesn't work for me :-/

    0
    1. CapricorneFarouche74 Posted messages 10 Status Member 6
       

      the same... I feel less alone lol I still don't have access

      0