View original (French)

Spotify is not sending me an email for my password.

Yellan -  
MPMP10 Posted messages 47668 Registration date   Status Member Last intervention   -

Hello,

I was disconnected from my Spotify account on my desktop client, and when I tried to log back in, my password turned out to be invalid. I then clicked on "Forgot Password," and I did not receive the email from Spotify. I tried with my username (31iwqqnl7dxspxwms7lrvbwsghbu) and my email address, and I know it’s the right one because it’s already in use when I try to create a new account, and I only have one account. Since they had sent me a promotional email that same day, I thought they might be limited to one email per day, but I tried again the next day with the username and email address, but still no email from them... hoping someone can help me...

2 answers

  1.
    MPMP10 Posted messages 47668 Registration date   Status Member Last intervention   19 125
     

    Hello,

    You need to discuss this with them.

    We are unable to restore your account here on CCM.

    https://support.spotify.com/ca-fr/category/account-help/

    Spotify Headquarters

    Spotify AB
    Regeringsgatan 19
    SE-111 53 Stockholm
    Sweden
    Reg no: 556703-7485
    office@spotify.com

    https://www.spotify.com/ca-fr/about-us/contact/

    “Isn't progress nice? Tomorrow, when we give a book to a kid, they'll turn it around in every way to figure out where to put the batteries.”
    Coluche

    1
  2. willy
     

    Hello,

    I have exactly the same problem. Spotify refused my login, telling me that my password was invalid. I requested a password reset, but I am not receiving their email. I have tried this process several times.

    I am an IT professional and I have never encountered this type of issue with servers. Since I subscribed to my plan yesterday, I am going to cancel it by registered letter. It’s really a shame because their interface is well-designed. But I can't take the risk of paying for random connections.

    0