Third time the "PON" LED is bright red
brucine Posted messages 24457 Registration date Status Membre Last intervention -
Hello, yet another optical disconnection, it's the third in 3 months and each time it's a call to the operator who sends a technician 48 hours later.
Every time it's the same story, the competitor's technician disconnected me to connect his client in the cabinet.
What technician still works like this in 2023? The policy of "I'm not going to bother looking for a valid fiber in the cabinet, I'll take one at random, disconnect it, and reconnect my client"
To save 5 minutes, they make it a hassle for clients who end up down for 48 hours.
When will there be some real seriousness in this job?
2 réponses
Hello,
Indeed, for this kind of problem, there is a page to report to ARCEP the bad behaviors that still exist.
This existed before fiber, although the copper network is only managed by Orange, but that didn't prevent line drops.
In certain dense areas, fiber distribution has been poorly sized and the number of fibers behind the mutualization cabinet is insufficient; ARCEP needs to be informed to force the infrastructure operator to install new cables and better-sized connection points.
Afterwards, it’s also possible that your ISP has a poorly filled database and indicates your position as free to the installers.
In principle, the technician does not look for a free position in the cabinet; he connects his client where the ISP tells him to connect, and disconnecting at this level is normal in case of changing ISPs: It is not the old ISP that comes to remove its connection, it is the new one that moves or replaces it.
As a result, you are restored by your ISP, but the one who took your place ends up being cut off; if the infrastructure operator does nothing, this back-and-forth can last a long time.
Perhaps there is also an error on the label of your PTO, that its number is not correct and therefore indicates a wrong position.
And there you go, voilà ....
But misery, those interlines are so annoying!!
Hello,
You are a victim of street cabinet saturation (PMR), meaning there are no available ports for a new customer with your operator in this PMR.
The competitor's technician disconnected me...
It is rare for all the ports from different operators to be occupied; it is likely a new customer from the same operator as you.
What technician still works like this in 2023?
Unfortunately, most do; this is linked to the pay-per-job compensation of these technicians, who are subcontractors for the four commercial operators, referred to as the STOC mode (subcontractors for commercial operators):
https://www.sipperec.fr/actualites/actualite/raccordements-a-la-fibre-le-mode-stoc-cest-quoi/
To address these fiber optic connection failures, the Senate has passed a law:
In the meantime, you should insist that your operator upgrade the optical ports of this PMR, but it might take some time.
Other solutions:
Contact ARCEP, which may be able to intervene in your case:
https://www.arcep.fr/
Ask the technician who is coming to reconnect you which operator has available ports, and subscribe with them.
Have a nice day
Hello,
This has happened to me twice and unrelated to the saturation of the cabinet, the first time because a "technician" actually wanted to save time by connecting as close as possible without caring whether this connection was already in use, the second time because another one had jammed my cable in the cabinet door when closing it.
The problem indeed lies in the fact that they are technicians like I am an archbishop; it even happens that they themselves subcontract to a buddy found at the bistro or elsewhere and that they are paid per job based on the success of their installation regardless of what has happened to others.
The buddy found at the bistro is not as simple as that:
Even in the simplest case, just migration without splicing (fiber already installed), so just moving the jumper in the cabinet, they must authenticate with the ISP they work for in order to retrieve the authentication information for the link as well as the before and after photos of the cabinet intervention.
Fortunately, monitoring measures have been taken to limit the chaos and spaghetti plates.
If they have any doubts, they must identify the customer fiber in the cabinet by using an optical pen on the customer side, but that requires going to the customer's premises.
I only have what the guy who came to my place in a car she was wondering how it was even running brought me.
To apologize for his considerable delay, he introduced himself as a "self-employed" person and said that his friends he was recruiting in Marseille day by day in a context more at the Kebab than at the bistro had ditched him without warning.
The story doesn't mention whether the guys in question were actually working with SFR's knowledge, it seemed to be under-the-table work.
Normally, this doesn't happen anymore today.
When I was installed by RED, I received an email the next day asking how the installation went, if they picked up all their waste, and what their behavior was like, really professional.
He arrived with the labels to identify the cable at the PBO as well as the PTO socket, and I noticed afterwards that the guy who came for Bouygues for a neighbor did the same.
On the other hand, the one who came to another neighbor cut the ADSL cable to use it as a needle, to be honest, he must have had at least 100m buried between the house and the road, plus, apparently not up to standard with a junction box every 40m in this case, so necessarily a needle that was too short.
It's not that old, about 2 years, the installation was on ADSL before.
I don't remember SFR asking me for any feedback, and the guy in question did his job very well, that's not the issue, yet I complicated things for him by asking him to fix the socket through the wiring in the walls in a different room from the electrical cabinet.
Maybe, from what he told me, I was lucky not to have to deal with one of his so-called "absent collaborators" for the occasion who wouldn't have had as many scruples.
Same with my neighbor where the guy from Orange claimed he couldn't pass the needle between the walls, they are the same.