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Troubleshoot tool not opening

satronicx Posted messages 694 Status Member -  
Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   -

Hello everyone

I am on Windows with all updates installed, however I had a problem opening a song and this file doesn't open, I searched around and it doesn't work, so I opted to run the troubleshooting tool and that doesn't work either.

Thank you all for finding the solution

4 answers

  1.
    SATS_fr Posted messages 4849 Registration date   Status Member Last intervention   785
     

    Hello.

    I suggest we start by testing the disk and the integrity of the files.
    Download the CrystalDiskInfo program, install it, and run it (be careful to select the correct program: CrystalDiskInfo, not CrystalDiskMark!):
    https://crystalmark.info/en/software/crystaldiskinfo/
    Provide the status of the disk, preferably with a screenshot.

    Then, press the Windows and X keys and click on Powershell (admin) and copy the command:
    CHKDSK /F /X
    Respond with "y" and restart the PC.

    Finally, open a Powershell (admin) window and enter the command:
        DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH then validate.
    For this command, you must be connected to the internet.

    Without closing the window, copy the command:
        SFC /SCANNOW  then validate.

    Provide the results of these two commands.

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  2. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 782
     

    Hello.

    Try an online system repair with the DISM tool ==>

    DISM: repair system files and images of Windows 10, 11 - malekal.com

    If there is no improvement we will try with a Windows 11 support and via the SETUP.

    See you . . .

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    1. satronicx Posted messages 694 Status Member 3
       

      Hello again,

      by the way, the Windows Update system is functioning.

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  3. satronicx Posted messages 694 Status Member 3
     

    THANK YOU for your spontaneity

    My problem remains the same knowing that I cannot launch the command prompt or terminal. Just in case, I used the Windows repair command found with the command '--start--shut down---then shift restart to access the command prompt where I applied sfc scannow and it yielded no results. However, I also entered DISM in the terminal... it reported an error or unknown image does not exist.

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    1. SATS_fr Posted messages 4849 Registration date   Status Member Last intervention   785
       

      Hello.

      As I mentioned to you, the DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH command requires an internet connection.

      If nothing works, follow Malekal's tutorial to reinstall Windows without data or application loss, which is very well done as long as you follow the tutorial without clicking on the links (otherwise, you won't know where you are).

      https://www.malekal.com/reinstaller-windows-10-sans-perte-donnes-formater/

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  4. satronicx Posted messages 694 Status Member 3
     

    Hello SATS-fr and thank you

    After fiddling around here and there, I managed to get all my programs to work except for problem solving, which brings up an interface I'm not used to, see screenshot. Otherwise, problem solving does not take place.

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    1. SATS_fr Posted messages 4849 Registration date   Status Member Last intervention   785
       

      Hello.

      When you say "problems are not being resolved", do you have an error message?

      Does the reading issue occur only with this file or with all music files?

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    2. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 782
       

      Hello.

      With a Windows 11 support written on a USB stick (8 GB empty of any files) and then launching the SETUP, the problem would have been fixed. Now it is a bit late, but through the attached tutorial, you will have the steps to follow. For Windows 10 or 11, it's the same.

      Windows 10: how to repair without losing your data or software with an ISO or USB stick - CNET France Forums

      For a Windows 11 ISO ==>

      Windows 11 Download (microsoft.com)

      See you...

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