Virus de Mask VPN
SolvedMisteryBean Posted messages 8948 Registration date Status Moderator Last intervention -
Hello, I just realized that I have a virus called maskvpn, and I can't uninstall it. Can you help me?
8 answers
Hello
We're going to start with a PC diagnosis:
Read the entire procedure carefully before posting the reports
Do not post them directly in the messages as they are unreadable and incomplete
The reports FRST.txt and Addition.txt are expected
All reports must be hosted on https://security-x.fr/up/ and you indicate the obtained links in your response
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--> The SmartScreen filter may trigger an alert. Click on Actions or More information then click on Run anyway
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--> Download the FRST version of Farbar, compatible with your system and save the file on your Desktop
--> For a 32-bit system
--> For a 64-bit system
How to know which version 32-bit or 64-bit is running on my system?
--> Wait for your browser to prompt you to download and save, without clicking anywhere, especially not on the page sponsors.
--> Close all applications, including your browser
--> Double-click on FRST.exe and click Yes to accept the Disclaimer
--> Under Vista, Windows 7 / 8 and 10, the file must be launched by right-clicking -> Run as administrator
--> Wait until it indicates The tool is ready to run
--> In the main menu, click on Scan and wait for the scan to complete
--> At the end of the scan, the reports FRST.txt and Addition.txt are created. Post these reports in your next response.
--> The reports are saved in the same location as the tool and under C:\FRST\Logs
https://up.security-x.fr/file.php?h=R297c551005a3dbed69f69c49a0ce35f4
https://up.security-x.fr/file.php?h=Rea7d1568a5dd10cbcc86c5daad4a51cf
RE_
OK, there’s some cleanup to do. For Kaspersky, if it doesn’t have a license (purchased), you can uninstall it; Win10 has its own antivirus that’s just as effective. Let me know if you uninstall it.
Be careful about the free space on C:; you only have 9GB left, you need to make some space (at least 30GB for Windows operation and updates).
Also uninstall:
=> Web Companion
=> Wondershare Helper Compact 2.5.2
=> Avast Update Helper (after running the fix)
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--> Copy what’s here FIXLIST from start:: to end:: (without pasting it anywhere)
--> Open FRST (or FRST64) as administrator and click on Fix
If FRST seems to freeze or is unresponsive, let it run
--> The PC will restart
--> A fixlog file is created in the same location as FRST, post it like the other reports
--> The fix will clean the firewall; programs you run afterward will request access the first time they launch
--> Let me know if you still have the problem.
RE_
OK, to finish:
To automatically remove all files/folders created by FRST and the tool itself, rename FRST/FRST64.exe to uninstall.exe and run it.
The procedure requires a restart.
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You have an activation issue on your Windows, is it legal? For your information, you can find keys for less than a euro.
If it is legal, try this:
On Windows 10, you can use the Activation Troubleshooter by selecting the Start button, then selecting Settings > then Update & Security. In the Settings window, select the Activation option, then select Troubleshoot.