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USB not detected in Ubuntu

Gepokep -  
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   -

Hello,

I have a laptop with a dual boot of Windows 10 and Ubuntu. All my USB drives are detected on Windows, but none of them are recognized on Ubuntu. I kindly ask for your help, please. Is this a driver issue?

Thank you

5 answers

  1.
    barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
     

    Hello,

    Plug in your USB keys and then, in a terminal, type the command lsusb

    What does the command return to you?


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  2. Gepokep Posted messages 2 Status Member
     

    Hello, the command returns this:

     cedric@cedric-HPEnvy:~$ lsusb Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

    I ran the command before and after inserting the USB keys but there was no change.

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  3. mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 943
     

    Hello,

    Strange, the USB bus seems functional, but nothing happens. Do you experience the same symptoms when connecting a USB mouse or keyboard?

    Which version of Ubuntu are you using?

    cat /etc/lsb-release

    Some tips here.

    Good luck

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  4. Gepokep Posted messages 2 Status Member
     

    Hello,

    Here is the version I am using:

    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=22.10
    DISTRIB_CODENAME=kinetic
    DISTRIB_DESCRIPTION="Ubuntu 22.10"

    Thank you for your help.

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  6. mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 943
     

    Hello,

    Okay, so your Linux is quite recent.

    1) If your drives are formatted in NTFS, have you installed the corresponding packages?

    sudo apt update sudo apt install fuse3 ntfs-3g

    2) Can you report back the result of the following command, just after connecting one of your drives?

    sudo dmesg | tail

    3) When you say it works under Windows, is it with the same USB ports?

    4) Have you tried the instructions given in this link?

    Good luck

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