Samsung J6 Reset

Ash -  
 Ash -

Hello,

I tried to reset my old Samsung J6 phone but it asks me for a Gmail account password confirmation, which is on my father's Gmail account who is unfortunately no longer here. What should I do?


3 réponses

douchef
 

Hello, without the owner's account and password, you will never be able to use the phone again. Check with Samsung if they can reset it, of course you will need to provide proof of purchase.

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Ash
 

Hello, thank you, it worked well. The phone did not ask for a Google account or password after restarting. But it did ask if I wanted to link it to a new Google account.

Can I therefore hope that it's okay and that the phone no longer has anything from my father's account?

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention  
 

Hello, proceed as follows:

1) Turn off your phone

2) Press Power and Volume + simultaneously until the logo appears

A robot on a blue background may appear with an exclamation mark in a triangle. If that's the case, wait a few seconds

3) Scroll down to "Wipe data/factory reset" using the Volume + and Volume - buttons and press the Home button

4) Scroll down to "Yes" and press the Home button

5) Press "Reboot system now" with the Home button

After the reset, your phone will turn on normally. You will need to set it up for you to be able to use it


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Trezor
 

With this procedure, the phone will always ask for the Gmail account it was previously connected to.

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CraftPika98 Posted messages 203 Registration date   Status Membre Last intervention   > Trezor
 

Oh yes, I had reset my phone and it asked me for my Google account password ._.

After that he can recover his Google account:

https://support.google.com/accounts/answer/7682439?hl=en

Or he can restore his Google account if it has been deleted, but I don't know how long ago it was deleted (after a certain point, it is permanently deleted):

https://support.google.com/accounts/answer/6236295

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