View original (French)

Facebook Dating désactivé

Solved
Cinette -  

Hello, my Facebook account has been disabled.

I sent a selfie video to verify my identity, but it was not accepted and my account was disabled...

How can I recover it?

Thank you


4 answers

  1.  Radinoz Contributor

    Hello

    There's nothing you can do. If Facebook's decision after sending the photo is to keep your dating account disabled, nothing will make them change their mind...

    Sorry.

    ;)

    1
    1. Cinette

      It's been over a year since I got it... they asked me to make a selfie video to confirm my identity and in my opinion, since I have long hair in my profile pictures and in my attached selfie they didn't recognize me...

      It's really not fair...

      1
    2. Radinoz Contributor
      @Cinette

      maybe... sorry...
      There are plenty of dating sites all over the internet, use another one. ;)

      0
    3. Pelayo722

      It's not a very democratic way of doing things. It's a bit like being declared guilty of a crime without having the chance to defend ourselves. As I mentioned earlier, in other apps, they give you the opportunity to try again... It's really a poor process.

      1
    4. Steca
      @Pelayo722

      The same thing happened to me. Based on photos from other users that showed flowers, landscapes, and highly philosophical thoughts, I put a picture of my feet (which were clean and nicely tanned) on my profile. Two days later, I was subjected to the "selfie" check with no prior possibility to replace my feet with my face.

      Needless to say, the resemblance between the selfie I was forced to provide and my toes was not striking; however, FB's decision was: deactivation of the profile with no chance to appeal.

      FB wants to be more royalist than the king; even the police grants some time to comply if you don’t have your papers on you during a check.

      It’s a bit like throwing Zuckerberg in jail right after hearing him in connection with the Cambridge Analytica scandal....

      1
  2. Pelayo722

    Same here... I sent the video during my vacation and 15 days later, I open the Dating page and see that my account has been suspended. I struggled to digest the fact that an algorithm or even a person (which I doubt) would dare to say that I'm not me without even giving you the chance to try again... when I've been on Facebook for 12 years ????. I've dealt with this kind of thing on other apps and if the algorithm didn't "recognize" you, you could at least try again... Here it really frustrated me. Unlike other applications, I had much better quality contacts on Dating. And the worst part is that you can't even complain... or you can, but they probably don't care.

    2
    1. Cinette

      Yes, it's really shameful!!!! I still can't get over it!

      3
  3. Phil

    Same for me since November 2022. Video selfie and poof!!! no more meetings. Banned forever. Boohoo sniff! I'm 69 years old and I'm going to die an idiot and alone. Thank you, Facebook. ;-)

    2
    1. Cinette

      I empathize????

      1
    2. Phil
      @Cinette

      You can! heehee! At the same time, there's worse than that, right... Anyway, it's probably not there that I would have found love with a capital L.

      0
  4. Anonymous user

    Hello,

    You need to check here and make a request.

    https://fr-fr.facebook.com/help/contact/260749603972907

    https://fr-fr.facebook.com/help/103873106370583

    As for the rest, there is no solution, and only Facebook can unblock it.

    0
    1. Cinette

      Thank you for your response...

      But it is my dating Facebook account that is disabled.

      My Facebook is still fine.

      0
    2. Anonymous user
      @Cinette

      Unless I’m mistaken, this is the only possibility.

      0