Disappeared orange email address
Epiloguest Posted messages 219 Status Membre -
Hello, since this morning I can no longer access the Orange email box that I created (in addition to the contact one, which is always very complicated and "assigned" by Orange. This is serious because it's my contact box with doctors and a possibility to transfer all the addresses stored in this address to another provider like Free, for example. On 3900, Orange's usually responsive service, they seem lost and tell me to contact Abuse @orange.fr StatutMembre, to whom I have sent an urgent complaint! No response yet. Too many bugs at Orange, how can I retrieve my email addresses stored in the "vanished" address without leaving this den of incompetent former civil servants? Thank you.
4 réponses
I have indeed contacted Abuse@orange.fr who offers me several solutions but not the option to reopen the email alias that has been mysteriously blocked (???) and where I have the majority of the addresses of my contacts, some of whom (doctors) are extremely important. I am very angry.
Hello,
But what exactly is preventing the connection to this account, what is the error message, what is the reason given for this blockage?
In case of 5 failed login attempts with the wrong password (resulting from a user error or a hacking attempt after a malicious person somehow retrieved the sole email address online and attempted different passwords), Orange blocks access for security reasons.
A temporary password is sent through the backup method that we are supposed to have set up with Orange (another email address, SMS if a phone number) and which is used to log in to the Orange account to reset this password; if that hasn't been done, it is probably more difficult to recover one by justifying one's identity over the phone with Orange.
The main email address offered by Orange upon account creation is of the type name.surname@orange.fr and is not complicated: it is the password assigned by default that may be complicated, but one has complete freedom to change it.
Finally, except of course on smartphones where the question does not arise, the situation should encourage for the future to never rely on a webmail service, which is by definition always volatile, but on a mail software (Thunderbird or whatever), where the addresses and messages are on the PC itself (we can add an extra layer by making an external backup of this folder), in which case the question no longer arises.
Same context if one wishes to change operators where messages from Orange cannot be transferred to the new email address (except of course to transfer them one by one to the departing email box, assuming the old operator accepts these operations on an inactive account), but only to retrieve them in a mail software.
I have nothing for or against former or current civil servants; like in all professions, there are good and bad individuals, but this situation is just as prevalent with all operators as strengthened security measures have been implemented; for instance, I have a similar recurring blockage with SFR because someone is trying to access my account, forcing me to regularly request a temporary password and then modify it at my convenience (and not by replacing it with the old one, that’s not possible).
The same goes for an Orange address whose account was closed more than 2 years ago but which continued to function solely for receiving messages via software; however, here, I find myself in a bind: since the Orange account is no longer active, I have no way to connect to it via my email address with or without the temporary password that continues to be sent to me via SMS.
Thank you, Brucine, for this lengthy response. First of all, my apologies for my outburst towards the "employees" of Orange, who may not actually be. It was out of anger. I will not go back over all your comments, but you should know that I find the "assigned" email addresses (sic) from Orange to be long, and I wanted to create one that resembles the one I had with Free in order to facilitate communication with my contacts (simply replacing Free with Orange, which worked well for a long time). My despair is that this address created by me, associated with a perfectly memorized password, suddenly and without reason disappeared, leading to the loss of the associated email contacts. I am told to use this address with the password, and I am told that the password is invalid. Upon suggestion, I go for "forgot password," I create a new one completely different, and then access is again denied. Where is the error? I repeat that if I can recover the email addresses associated with my address (alias, I believe), I’m not asking for anything more. Thank you for your advice. Best regards.
Hello,
in addition to the contact one, which is always very complicated and "assigned" by Orange
Not being with Orange, I might be talking nonsense.
Why is this address complicated? Why not use it?
A contact address should never be with the ISP. In case of a lost password, this address is used to recover the account, which inevitably leads to blocking situations if it is no longer accessible.
You can define a contact address wherever you want (Laposte, Yahoo, Gmail, Free, etc.) but not with Orange!
If you left your address book with Orange without backing it up on your computer or smartphone, that’s complete carelessness. I am still surprised that you can't find this address book from the "contact" address assigned by Orange.
What is well conceived is clearly stated,
And the words to say it come easily.
(Boileau)
Hello,
From what I understand, what is referred to as a "contact address" is not a backup address but the original Orange address to which an alias has been added, this latter being the one causing the issue.
There is often confusion between secondary addresses (which have their own password) and aliases that only differ by the email address used: in other words, if it's the only identifier that has been compromised, nothing prevents you from going to your Orange account and, using the primary address and the original password (even if it is "complicated"), managing the aliases, but where you won't be able to change the password, since it's the same, which would then lead to changing the password of the original address.
It is therefore better (if not to hide the primary address, there isn't really any other interest) to use a secondary address that will be independent rather than an alias, but that is another issue.
Hello.
It doesn’t seem very serious on the part of Orange.
Personally, my important documents are regularly copied to several other computers. The same goes for the backup of Mozilla Thunderbird and Mozilla Firefox. Some documents like email addresses and passwords are on paper (not on my computer).
Other documents, mainly digital ones, are copied in just a few clicks to three email addresses as well as to Mozilla Thunderbird.
I remember Voila Mail which was shut down. I had quite a few documents on it. Fortunately, it was also copied to two other email addresses, etc...
thank you for your good news, have a great weekend