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Unable to recover my Aliexpress account

Shana -  
Shana_0172 Posted messages 6 Status Member -

Hello,

I have changed my phone number and I cannot recover my AliExpress account because it sends the code to my old number.

Help, what should I do? Thank you.


2 answers

  1.
    MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
     

    Hello,

    Generally in your case, retrieval is impossible.

    You need to check with the support of the site in question...!

    https://customerservice.aliexpress.com/home?language=fr&from=byr_common&hcMapRule=aeMapRule

    Warning, this site has a very bad reputation.

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    1. Shana_0172 Posted messages 6 Status Member
       

      Hello, thank you for the response. I've tried everything but to no avail; I've been at it for 2 hours and I'm at my wit's end????

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      1. T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention   1 217 > Shana_0172 Posted messages 6 Status Member
         

        What did customer service tell you?

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      2. Shana_0172 Posted messages 6 Status Member > T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention  
         

        He gives it to me in English, I tried through French but nothing

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      3. T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention   1 217 > Shana_0172 Posted messages 6 Status Member
         

        "He gives it to me" what does that mean? What does he give you?

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      4. Shana_0172 Posted messages 6 Status Member > T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention  
         

        The link you sent me

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  2. T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention   1 217
     

    Hello,

    Personally, he offers to send a code to my email address... And indeed, there is a second option that prompts me to contact customer service if I have "lost" my email...

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    1. Shana_0172 Posted messages 6 Status Member
       

      Hello, for my part it doesn't offer it to me via my email???? I've been at it for 2 hours. Your second option, I haven't "lost" my email????

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      2. Shana_0172 Posted messages 6 Status Member > T3chN0g3n Posted messages 79 Registration date   Status Member Last intervention  
         

        Yes

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