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Facebook password reset issue

Jessica-1112 -  

Hello,

I tried to reset my password via my phone and then on a computer. I click on "forgot password" (correct email address) but I don’t receive any code to reset it. I can't find any email or number to contact for help. My phone number is registered in my Facebook, but it only offers to reset it via email.
I changed my password 9 months ago and I can’t remember it… I’ve tried a lot of old passwords and passwords I might have used... if someone can help me????????


1 answer

  1.  MPMP10

    Hello,

    Unfortunately, there is no magic solution...

    You need to look into this with the help offered on Facebook's support.

    https://fr-fr.facebook.com/help/132243923516844

    Also, check the related articles on the page above...

    1. Jessica-1112

      I tried to reset a relative's account and it worked, but not mine. I wonder if the problem might come from my Hotmail. I'm trying to see if I accidentally blocked Facebook messages, but I can't find anything either.
      And I don't understand why, given that my phone number is registered on my Facebook, it's not offering to recover the account via the phone number...