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HP Color Laser MFP178nw Printer and Chromebook

Ybout -  
 PhilJo -
Hello,

I'm using an HP Color Laser MFP178nw. No problem printing from a tablet or phone, and no problem from a Windows PC either.

However, I can't print from an ACER Chromebook? The Chromebook can see the printer (it's in the list). If I type the IP address of the printer in Chrome on the Chromebook, I get all the information (printer name, usage, status, print queue, etc.). However, when I print a file, it appears in the queue, then it says "completed" but in reality, nothing has been printed?

I should mention that when I added the printer and selected HP as the manufacturer, I couldn't find my exact printer model. I chose a "Color Laserjet"... I had to pick one...

What’s going wrong, please?

Thank you.

Configuration: Chrome OS / Chrome 99.0.4844.94

4 answers

  1.
    MPMP10 Posted messages 47647 Registration date   Status Member Last intervention   19 117
     
    Hello,
    This printer is not compatible with the Chrome OS operating system...!
    Supported operating systems:

    Windows® 7 (32/64 bit), Server 2008 R2, 8 (32/64 bit), 8.1 (32/64 bit), 10 (32/64 bit), Server 2012, Server 2016, macOS v10.14 Mojave, macOS v10.13 High Sierra, macOS v10.12 Sierra, OS X v10.11 El Capitan 8

    Operating system (supported, notice)

    Windows 7 or later...

    Minimum required configuration:

    Windows 7 or newer, Intel® Pentium® IV processor 1 GHz 32/64 bit or higher, 1 GB of RAM, 16 GB of available disk space

    Minimum system configuration required for Macintosh:

    OS X v10.11 or later, 1.5 GB of available disk space, Internet, USB
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  2. Ybout
     
    Hello,

    Actually, I did see that. But I also saw that it was possible to print from a phone, an iPhone, etc.

    And in practice, it does work very well, and that's how I tested the printer upon its arrival (the Chromebook arrived later).

    However, I remain surprised that the recent version of Chrome OS does not manage what even an older Android does...?

    I am looking for an alternative, a workaround, but so far without success.

    Any suggestions are welcome ;-)

    Thanks anyway.

    Ybout
    0
    1. MPMP10 Posted messages 47647 Registration date   Status Member Last intervention   19 117
       
      It won't work properly without the right driver.
      0
  3. Ybout
     
    Good evening,

    I found a "workaround."

    By installing HP Smart and after creating an account with HP, I can print.

    If this can help...

    See you later

    Ybout
    0
  4. PhilJo
     

    Hello,

    I have exactly the same issue.

    By installing HP Smart, you can only print via the cloud (in fact, you upload a PDF file or a photo).

    Does anyone know if by creating a print server (Raspberry, Windows, ...) it would be possible to print directly from the Chromebook?

    Thank you

    0