Msg erreur et blue screen sur acer nitro

Fermé
rialta - 18 mars 2022 à 17:53
fabul Messages postés 39204 Date d'inscription dimanche 18 janvier 2009 Statut Modérateur Dernière intervention 18 novembre 2024 - 20 mars 2022 à 15:28
Bonjour

Je suis sur W11 et l'ordi est neuf. En deux jours j'ai ça :

Hier c'était Le système a redémarré sans s’arrêter correctement au préalable. Cette erreur peut survenir si le système ne répond plus, s’est bloqué ou n’est plus alimenté de façon inattendue.


Aujourd'hui J'ai aussi erreur disant Échec du démarrage de la session « Cloud Files Diagnostic Event Listener » avec l’erreur suivante : 0xC0000022

Et un blue screen disant Erreur d'arrêt IRQL GT ZERO AT SYSTEM SERVICE


Que dois-je faire ?
Cordialement

3 réponses

fabul Messages postés 39204 Date d'inscription dimanche 18 janvier 2009 Statut Modérateur Dernière intervention 18 novembre 2024 5 420
18 mars 2022 à 17:56
Salut,

Analyses le crashdump avec WhoCrashed Home Free Edition

Nous dire c'est à cause de quel driver ?
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rialta1 Messages postés 8 Date d'inscription mercredi 13 mars 2013 Statut Membre Dernière intervention 20 mars 2022
20 mars 2022 à 15:18
Voici le rapport

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Fri 18/03/2022 17:11:18 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031822-10046-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4164C0)
Bugcheck code: 0x4A (0x7FF872863834, 0x1, 0x0, 0xFFFFCD05D1AE7B20)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 18/03/2022 17:11:18 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x85A9)
Bugcheck code: 0x4A (0x7FF872863834, 0x1, 0x0, 0xFFFFCD05D1AE7B20)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 18/03/2022 15:59:40 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031822-7250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4164C0)
Bugcheck code: 0x4A (0x7FFA58803834, 0x1, 0x0, 0xFFFFE189D7117B20)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 17/03/2022 16:02:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\031722-7406-01.dmp
This was probably caused by the following module: amdppm.sys (amdppm+0x3a22)
Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF80512305330, 0x0)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\amdppm.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.



The following dump files were found but could not be read. These files may be corrupted:
C:\WINDOWS\LiveKernelReports\NDIS-20220317-1600.dmp
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fabul Messages postés 39204 Date d'inscription dimanche 18 janvier 2009 Statut Modérateur Dernière intervention 18 novembre 2024 5 420
Modifié le 20 mars 2022 à 15:29
Le seul qui resort qui n'est pas de Microsoft c'est amdppm.sys

AMDPPM = AMD Primary Processor Module

Donc c'est un driver AMD, mais je ne connais pas bien AMD

Tu peux chercher des drivers AMD pour processeur
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