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Maxime -  
kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   -
Hello,
When I try to install the driver "Realtek PCIe GbE Family Controller"
here is the message I receive "The Realtek Network Controller was not found. If Deep Sleep Mode is enabled please plug the cable"

Information:

Windows 11
Pc Nitro N50-600

4 answers

  1.
    jeannets Posted messages 28401 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    Good evening,

    This is a driver for Ethernet network..RJ45 cable..
    Check it out with another PC https://realtek-download.com/realtek-pcie-gbe-family-controller/
    select the correct driver for Windows 11, download it to a USB stick... Go to your PC and copy it to your hard drive..

    Uninstall your current driver, restart the PC and install what you just downloaded... Restart your PC...

    It should connect to your network ... and thus to the internet if you are properly connected to your provider.

    If you are in a new apartment or house that has never been tried, you should check that the outlets in the house are indeed connected to a BOX..?? on the electrical panel..??
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  2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
     
    Hi

    Are you saying that the driver can't find the network card (and maybe to plug in the cable)

    Does it show up in the device manager? (At least as an unknown device with a yellow triangle)

    If so, give us the hardware ID


    If not, check that it is enabled in the PC's BIOS.
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    1. Maxime
       
      I don't see them in my devices and I don't know anything about the BIOS.
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      1. Maxime > Maxime
         
        Cable well connected
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      2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158 > Maxime
         
        Put us a screenshot of your device manager

        How to take a screenshot
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  3. Maxime
     
    When I try to reinstall it, it says

    "The Realtek Network Controller was not found. If Deep Sleep Mode is enabled please plug the cable"
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
       
      Yes, no need to repeat the same things (????)

      Read and apply the answers instead, and provide the requested information.
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  4. Maxime949 Posted messages 5 Registration date   Status Member Last intervention  
     
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
       
      Either the card is faulty or it is disabled in the BIOS
      Why did you want to install its driver?
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      1. Maxime949 Posted messages 5 Registration date   Status Member Last intervention   > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         
        Because I want to use Ethernet, but before I had the same problem, I managed to fix it and it's not working again. I don't remember how to do it.
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      3. Maxime949 Posted messages 5 Registration date   Status Member Last intervention   > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         
        But before it works, so I don't know why there is a bug there.
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      4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158 > Maxime949 Posted messages 5 Registration date   Status Member Last intervention  
         
        It's often like that - before breaking down, it works... :-)

        You can connect via Wi-Fi and try a Windows Update, since you have a faulty device... (Focusrite Control, but apparently it doesn't concern the network card)
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