Is your SFR TV decoder broken?
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brucine
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brucine Posted messages 24445 Registration date Status Membre Last intervention -
brucine Posted messages 24445 Registration date Status Membre Last intervention -
Hello,
I have an SFR NB6 Box in one room, with an ONT box upstream for fiber for about a year.
In the neighboring room, there’s a TV and an SFR STB7 decoder.
The two are connected by Powerline Ethernet, which only serves to link the Box to the decoder.
Everything is less than 2 years old except for the TV, which is a bit older, and it was working perfectly until last week: when we turn on the TV decoder, the light goes green, and the TV screen switches from "no signal" to all black, suggesting that a signal is being received but is not intelligible.
The Powerline adapters are not at fault, nor are the network cables: the lights are green, and they work when I connect the remote Powerline not to the TV decoder but to my laptop.
The HDMI inputs on the TV are also fine: it’s no better when I switch inputs and cables using the ones dedicated to my TNT decoder, which works perfectly.
The decoder is "seen" by Windows devices and the Box's administration.
Everything suggests that it's the decoder that has issues.
Before I spend my life with SFR support, there is indeed a maintenance menu in the Box's administration, the only function of which is to export a .diag file.
The latter is completely unreadable with Notepad:
It's slightly better with Notepad++ if we enforce UTF8:
Does anyone know of any software or any way to diagnose the decoder?
Thank you.
I have an SFR NB6 Box in one room, with an ONT box upstream for fiber for about a year.
In the neighboring room, there’s a TV and an SFR STB7 decoder.
The two are connected by Powerline Ethernet, which only serves to link the Box to the decoder.
Everything is less than 2 years old except for the TV, which is a bit older, and it was working perfectly until last week: when we turn on the TV decoder, the light goes green, and the TV screen switches from "no signal" to all black, suggesting that a signal is being received but is not intelligible.
The Powerline adapters are not at fault, nor are the network cables: the lights are green, and they work when I connect the remote Powerline not to the TV decoder but to my laptop.
The HDMI inputs on the TV are also fine: it’s no better when I switch inputs and cables using the ones dedicated to my TNT decoder, which works perfectly.
The decoder is "seen" by Windows devices and the Box's administration.
Everything suggests that it's the decoder that has issues.
Before I spend my life with SFR support, there is indeed a maintenance menu in the Box's administration, the only function of which is to export a .diag file.
The latter is completely unreadable with Notepad:
爑먿렅ꎚ칬禅잭ﾃಢ녋ꃓ蚿ﰈ䯏�桇ⲵ岶◍�焫⛻髪ᤱ㧸葯媼輻껅㋽َ࿆啸䆃ꟽ툠撅㢰鄶鵹⎅Ꚃ쓧�ᜐ뺝謓⚵썖萡狰ꢄ쯨��閔귳澹ﵳ㸚橔ꫳ댍䬛검ᛔᔕ婒㲖䦶悑詠峺嶺嵊㽺Ꮪ鷖츚Ở⿌폟ɚ朣�旺莝끻䋎瀍ᔧꛠ渔鶂⣘瘎엵ﰫ洏⟚ᜪ样飮粹 痹䳑䳯覺路⧝黑ᣵ籮麊櫂ᑘ㿱ꄰ㴰㒳↦麳᩿쀻缘鐝ꥄ그ꝩ眅⼷䶴ꉮ뙠ￃ뫋랑戈뼮Ⅸ✷ጼㅿ泀魷ꏚ尫櫱좽ⲃ㲨᧷ꘟꭕ죔菹丨昩醸讴唣쁬ⷝ떶込쒫ㆣ�⼺䲤㶪쁘繐縢�좻뎅쎟菈儎血介麾㷿슏昛ศꭣⓜ嚱猉鎇獭ɷ졂䀸똲䥋ὧ魣댪笼ୁ킻�㠀ꁡ槔蕏옣푊ᇝ퇉壂ȁ稂
...
It's slightly better with Notepad++ if we enforce UTF8:
r?څؚĬϾƹ·ĿŒKѓ?ƈ????K؞Ghլלͥࠟ+q????1y????ݚ;ЅϽ2NƏxUā��Ƥи6ҹ݅#¦脋ؐݾո̑嵦6䗃!ŰrĨ錭ٿ۔ֳos��j????KM,Ԗ敕RZּբҠ椨`˺\̹J]z?ړ֝ϞV̯ãࠓZ#gߚ????{юB
p'۱ঔn崘(v��mڧ*7h﮽ڼ ????̺ʯΝ)ў��ʞêX????0=ӴơӞ
...
Does anyone know of any software or any way to diagnose the decoder?
Thank you.
7 réponses
Hi brucine,
"from "no signal" to all black, suggesting that a signal is being received but is not intelligible": False! your decoder is not sending a signal to your TV. It's your TV that displays this message. I assume it's the one from the next room?
"connect the Box to the decoder": I assume it’s a Canal+ type decoder?
Do you have a way to reset your decoder? Do a hard reboot?
I hope this helps you.... Good luck!
--
Happiness is the only thing that can be given without having it.
"from "no signal" to all black, suggesting that a signal is being received but is not intelligible": False! your decoder is not sending a signal to your TV. It's your TV that displays this message. I assume it's the one from the next room?
"connect the Box to the decoder": I assume it’s a Canal+ type decoder?
Do you have a way to reset your decoder? Do a hard reboot?
I hope this helps you.... Good luck!
--
Happiness is the only thing that can be given without having it.
