Windows 11 Deskjet 3639 Printer Not Scanning Anymore

Question

Hello,  Since I switched to Windows 11, my HP Deskjet 3639 printer no longer scans (it still prints, however).  I've tried: - HP Print and Scan Doctor: asks me to reinstall the original driver - uninstalling and reinstalling the printer with the driver from HP: still not able to scan (seems not to recognize the USB connection) - changing the USB cable: same thing, printing OK but still no scanning - "troubleshoot compatibility": nothing - using VueScan: not detected, this model is not on the list of supported printers.  Note that my personal printer, a newer Epson, had the same problem. I ran "troubleshoot compatibility" and it was resolved. Is there a similar solution for my printer?  Thanks to anyone who takes the time to respond!

sc · Accepted Answer

Hello, I had the same problem. After several attempts, I tried to "remove" the printer from the devices. I restarted the print/scan driver. I was then offered the reinstallation of the printer. The scanner is working again!

bazfile · Answer

Hello. Download and install the driver for your printer https://support.hp.com/ch-fr/drivers/selfservice/hp-deskjet-3630-all-in-one-printer-series/7172306/model/17505246  -- bazfile Moderator/Security Contributor. A hello, a response, a thank you are always appreciated.

Jucaro · Answer

Hello, thank you for your response. Unfortunately, it didn't work.  On your link, we can choose our operating system, and Windows 11 is included! After completely uninstalling my printer, I tried reinstalling the basic driver, but I keep getting "device connection problem" during installation (as if there was a USB cable issue).  However, the USB port and cable are working because I can print from the computer (the printer is not networked). AND they work with other printers.  I also checked the Windows firewall in despair...  In short, still no scanner!

txiki · Answer

Hello everyone, &#9656; sc: did you have the same model? &#9656; Jucaro: if you succeed with sc's solution, don't forget this:  If the problem is resolved, please remember to: 1: report it using the &#9679;&#9679;&#9679; on the first question. 2: also specify how this problem was resolved, it will help others. Thanks in advance!  -- Happiness is the only thing you can give without having it.

Windows 11 Deskjet 3639 Printer Not Scanning Anymore

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