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EDF customer service refused

RAIMON -  
Hug-63 Posted messages 1 Registration date   Status Member Last intervention   -
Hello,

For the past few days, I have not been able to access the EDF customer service website.
I get the following message:

Access denied
You are not authorized to access ""http://particulier.edf.fr/fr/accueil/gestion-contrat/mon-compte-edf.html" on this server.
Reference #****

What should I do to fix this issue?

Thank you.

Configuration: Windows / Chrome 95.0.4638.69

4 answers

  2.
    jee pee Posted messages 9444 Registration date   Status Moderator Last intervention   9 981
     
    Hello,

    you should try using https instead of http

    0
    1. RAIMON
       
      I just tried with https and it's not working either.

      Thank you.
      0
      1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > RAIMON
         
        Hello ...

        Have you tried with another browser? Edge or others... because the link works fine

        A+
        0
      2. jee pee Posted messages 9444 Registration date   Status Moderator Last intervention   9 981 > RAIMON
         
        After testing on another browser, it could be the firewall on your machine or the firewall of the network you are on
        or the IP of your machine which, even if it appears to be located in France, could be blocked on the called server

        if it's a laptop, you should try it from another network
        0
  3. Delphine
     
    I am currently in Africa and I am also unable to connect to the EDF site. This is very disabling because I can't manage my account remotely.
    0
  4. Hug-63 Posted messages 1 Registration date   Status Member Last intervention  
     
    Hello,

    if you are using a VPN, go to these settings and change the region; SPAIN for example.

    This should improve things!

    Best regards
    0